Customer Reviews for Chamblees Services
(U-Haul Neighborhood Dealer)

298 reviews

919 Moen Ave   Rockdale, IL 60436

(815) 272-2575

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 272-2575

919 Moen Ave
Rockdale, IL 60436

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Rental experience was great. Trailer description was misleading though. There's a choke point at the trailer entrance of 4' 9”. The description describes it as a ramp width of 4' 9” and the trailer is described as being 6' wide. You got me good UHaul.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Julie Z. 
Rating:
5.0

Customer did not leave a comment.

charlene H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Ira S. 
Rating:
5.0

Sammy was fantastic, just keep doing what you're doing!

Di'andre Y. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

The owner was very helpful getting me truck and 2 wheel cart. Helped walking me thru the online pickup and drop off. Had exactly what I needed. And at the most reasonable prices.

Jerry K. 
Rating:
5.0

Everything worked out fine. I'd recommend this dealer anytime. Thank you!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Terryl W. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDRIA B. 
Rating:
5.0

Customer did not leave a comment.

Michele K. 
Rating:
1.0

It was Chamblees that i have a problem with the actual U-Haul customer service was horrendous.....i rented a truck closer to my house 3 weeks in advance online and i needed it for a week and 3 days before i picked it up to move my entire house and livelihood scheduling called me and said they dont have the avalibilty to rent me a truck anywhere for 7days after battling for 15min they moved it around and found a 26' for 4 days at chamblees in rockdale as i hung up the phone the very rude "regional manager" mumbled "your not getting my truck that long" which is absolutely ridiculous so i bit my tounge so i wouldnt have further problems and if the availability isnt there for these trucks why the hell would you make more than "4" days an option, so i picked it up and had to rush to get stuff done then today i was sheduled to return the truck at 4:45pm chamblees called me and explained that the truck was booked for 1pm and he needed it back luckily i was done and he explained he didnt know why uhaul did that because they can see the sheduling when the do it but low and behold they still managed to screw it up and make me more stressed than i already was with uprooting my entire life and unpacking it somewhere else i dont know what schduling department takes care of central illinois but they absolutely suck and i will never use uhaul ever again and will steer everyone i can away from them.....now i know why they were cheaper than everyone else you get what you pay for

Wesley T. 
Rating:
5.0

Very happy

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

The customer service received was phenomenal and makes me very comfortable and confident in recommending and/or choosing this location if/when needed in the future. The extra effort consistently displayed when taking the time to quickly respond and answer calls and texts could not have been better. I was wonderfully impressed by the service from start to finish. Very well done. Thank you! Chris J.

Christopher J. 
Rating:
5.0

The service was great. Had no problem all my questions was answer! The owner was very nice and helpful made sure I had everything I needed definitely recommend this location!

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Trucks parked haphazardly all over so that drop off was less than accommodating.

STACEY V. 
Rating:
5.0

Wonerful experience great communications

greg S. 
Rating:
3.0

Have offices open, I picked up the trailer and dealt with someone over the phone, poor customer experience.

Collin V. 
Rating:
5.0

Absolutely nothing it was easy fast and so helpful never had service like this

Jaber D. 
Rating:
5.0

Nothing everything went smooth.

TOM F. 
Rating:
5.0

Customer did not leave a comment.

Otis S. 
Rating:
5.0

Great price , very friendly and he always responded in a timely. Perfect experience, nothing could have gone better!!! Thanks

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Great

JOHN V. 
Rating:
5.0

No problem equipment well maintained

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JAYLIN C. 
Rating:
5.0

Customer did not leave a comment.

Selena C. 
Rating:
5.0

Very nice friendly guy. And very helpful.

Charlene H. 
Rating:
4.0

Very pleased with the service and the equipment will go back again

john J. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

The customer service representative was very patient and helpful. The entire process was much easier to use than I have in the past.

Louis V. 
Rating:
3.0

Customer did not leave a comment.

Allan Z. 
Rating:
5.0

Not a thing all went well

Antwone S. 
Rating:
1.0

I rented a trailer from this location. When I got there the trailer was blocked in by another truck. It took 35 mins for someone to come out and move it because they didn't have the key. Waste of my time. The tires on the trailer were also dry rotted. Not exactly what you want to be towing a car with. Would recommend going to another other location over this one

jamelin J. 
Rating:
5.0

They were awesome to work with!! They were so accommodating and so welcoming! They are a wonderful face of UHaul! I had tried a couple of other locations prior to reaching out to them and have to say I was very disappointed in UHaul. This location certainly redeemed your company! I would go out of my way to go back there and to recommend them to everyone I know!

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Milton J. 
Rating:
5.0

Nothing

yurlaunda T. 
Rating:
5.0

The service at this location was good. Steve was great and even headed off a potential problem due to the UHaul booking process. I appreciate the customer service at this location. I was not very happy however with the uhaul booking process. I tried to book at a local Bolingbrook location and was told the had no trucks for my date. They said I could reserve a 27' but would not know where I had to pick it up until the night before. I didn't like this but was in a bind so I said OK. That day I was called and told I could only have a 20' truck and would have to drive to a location that was 25 miles away to get it. And I was told I'd be billed for those miles. Then Steve from Rockdale Called me the night before after noticing that I was scheduled to pick up at 7am. He told me his location is not open at 7am. He made arrangements for me to be able to get the truck at that time. Throughout the process I was told the per mile charge was .79, then .99, then finally 1.19. I complained about this to Steve at Rockdale and he Said he would give me the .99 rate. I rented the truck on one day from 7am to 6pm. When I received my bill from UHaul I was charged for two days of rental and two days of insurance. I contacted Steve and he said he would look into it. Later on he called again and advised the extra charges had been removed. Decent truck and Steve from Rockdale was great with communication. The rest of my dealings left me thinking that UHaul is very scatterbrained in the way the do business. I wouldn't say this was a BAD experience but I've had much better from UHaul. Thanks

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Seamless. In and out. No problems

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Steve really came through for me.. Very nice .. very clean

Geoffrey M. 
Rating:
5.0

With a tornado hitting the town the night before, I was still able to pick up the trailer and it all worked out. I did not receive a contract because of electrical lines being down but was able to still pick up the trailer and be on our way. Steve was very helpful and pleasant to work with!

Neville H. 
Rating:
3.0

Customer did not leave a comment.

EDWIN A. 
Rating:
1.0

I broke down during the move . Tried to call roadside assistance and was put on hold. I ended up paying for the tow and repairs out of my own pocket. I've been trying to get ahold of someone about this to get my money back with no response. HORRIBLE SERVICE !!!

Jeff C. 
Rating:
5.0

Quick and easy to get and return. Employee was very nice answering all our questions .

Manuel C. 
Rating:
1.0

Congratulations UHAUL has won he Asshat of the Month Award! The Dirty, sticky, smelly interior of this truck made for pleasant times. That was sarcasm. I was charged an extra day for being three hours late during a pandemic? Quite frankly, Fuck you. Now that was not sarcasm. Really? Really! There were old blankets left in the truck and it was not even swept. The interior WAS NEVER CLEANED OR DISINFECTED to satisfy ANY state or federal mandate! During a pandemic? Really? I as an individual have been doing my very best during these times. You as a business are not. I will spread the love by posting this in many places.....cut and paste. Sincerely- Eric

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The person I dealt with at this location was very professional. However, I will NEVER use Uhaul again, nor will I refer anyone to Uhaul. I reserved a truck online right near me to avoid paying the mileage. A few days later Uhaul called to say I'd have to pick the truck up at another location. I called that location the morning of my move to confirm everything. When I got there they told me they didn't have a truck for me. It took me forever to get ahold of someone at Uhaul. Uhaul said they found me another truck in the next town over. When I got there, the man also told me they didn't have a truck for me. It took me almost 2 hours to get a truck. It added stress to an already stressful day. Plus, I had to pay the mileage. Definitely not worth renting a truck from Uhaul.

Gail M. 
Rating:
5.0

The original requested drop off location was changed. This resulted in an additional 10 miles round trip to pick up trailer.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Tamika A. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Wendi H. 
Rating:
3.0

The service was great and the truck was clean, but operating the truck was terrible. The steering seemed very loose and hard to control. The ride was awful and bumpy, as if the truck had bent rims

Heidi N. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
1.0

Customer did not leave a comment.

brian S. 
Rating:
3.0

Customer did not leave a comment.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Very friendly and helpful!

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Clement H. 
Rating:
5.0

Customer did not leave a comment.

kenneth H. 
Rating:
4.0

Customer did not leave a comment.

Raven A. 
Rating:
3.0

Inform customer of overcharges in the event equipment is not returned according go contract.

sherry C. 
Rating:
1.0

My dissatisfaction has nothing to due with this location or the equipment. It has everything to do with the reservation system and the running around between locations to finally arrive at the Rockdale location. I have raised an issue with customer service.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

Lucas A. 
Rating:
5.0

I can not think of anything that would make it better, you went above and beyond what I could have hoped for.

TODD F. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Gentleman who waited on me was very nice and professional! Great experience to get going fast!

Daniel P. 
Rating:
5.0

have rented here before and always a smooth transaction with well maintained equipment

michael M. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

A specific location was selected based on their hours of business and my deadlines ...at the last minute I was moved to this location, and the owners were very gracious in helping me with those deadlines (like coming in after hours so i could have the truck and meet my deadlines)

Sheryl S. 
Rating:
3.0

Rental went very smoothly.

Bryan R. 
Rating:
5.0

Another weekly rental Another flawless transaction Thank you Steve

Rafael O. 
Rating:
5.0

Rent from this location twice a week. Always a pleasure. Great trucks clean and ready to go.

Rafael O. 
Rating:
5.0

Extremely helpful, polite and friendly. Conveniently located to where I was working and made my drop off experience quick and easy. Will rent from this location again.

Charmaine G. 
Rating:
2.0

Accurate Information Someone who knows how to check out Trucks it was a very long process Brakes sounded really bad on the truck Overall wouldn't go back

ERICKA P. 
Rating:
5.0

Steve was amazing to work with. My first u haul experience and he went above and beyond to make it easy. I went out of my way to come to this location because of the good reviews and Chamblees lived up to them all

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Great customer service and friendly.

LOUIS F. 
Rating:
5.0

40 S. Midland was great. Although this was the 3rd UHaul location I had to go to to pick up the truck. Alot of my personal time was wasted in general with UHaul. I gave UHaul a 2 week notice that I needed a truck. I started in Manhattan, IL, was switched to New Lenox, IL, and ended up in Joliet, IL. When I live in Manhattan, IL. This is the 2nd time this has happen to me with UHaul.

rich K. 
Rating:
5.0

Customer service was great. Nice clean equipment.

Harry B. 
Rating:
5.0

I rent every week. They always have trucks ready to go. Clean trucks. Great customer service.

Rafael O. 
Rating:
5.0

delighted at options and availability. owner very friendly.

Donna J A. 
No reviews have been submitted for this location.

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