Customer Reviews for Chamblees Services
(U-Haul Neighborhood Dealer)

332 reviews

516 Mound Rd   Rockdale, IL 60436

(815) 272-2575

Hours

  • Mon–Sat
    11 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(815) 272-2575

516 Mound Rd
Rockdale, IL 60436

Services at this Location:

Hours

  • Mon–Sat
    11 am–3 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
3.0

Driving over thousand mile one way truck needs cruise control

Pedro R. 
Rating:
3.0

I was towing a STOCK Jeep Wrangler with STOCK tires and the tie down straps were to short. I didn't find this out until Sunday and the place I rented the car hauler trailer was closed. I was able to call Uhaul, and they told me to go 20 miles away and buy extension straps. They did work. I should of been notified that the straps may not fit larger truck tires. Two of the tires on the trailer were bald, but it still made the 1600 mile trip with out an issue.

Michael B. 
Rating:
2.0

Not have your customer have to move other trailers to get to the trailer they need and make sure the equipment is clean before the next customer rents it

Nathaniel C. 
Rating:
3.0

Customer did not leave a comment.

Lewis M. 
Rating:
5.0

dealt with vey kind man overthe phone

JOSEPH L M. 
Rating:
5.0

Nothing , everything with the rental went smoothly and perfectly . I deffinitly will use this location again . Thank you

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
3.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

Outstanding service!

John H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Pick up was fast and easy

MARK B. 
Rating:
3.0

No one was available to help with the hook up. I had to do it all myself.

Jose V. 
Rating:
2.0

Address given is an office on a crappy dead end street where it was impossible to turn around, the Lot where we were instructed to leave the carrier was unsecured and poorly marked.

Zenon S. 
Rating:
5.0

Great customer service.

Jim P. 
Rating:
5.0

Everything was fantastic. They were awesome and very helpful. Near main roads and the highway but not in a traffic heavy area was really nice. I will definitely rent from this location in the future.

Shaun M. 
Rating:
3.0

Wrong address sent me down one of the worst roads in Illinois.

LARRY E. 
Rating:
5.0

Smooth process, helpful, professional.

Theodore S. 
Rating:
4.0

Customer did not leave a comment.

larry F. 
Rating:
5.0

Very simple and easy to pick up. Uhaul website seems a little cumbersome but I have recently rented a few different items and used Uhaul help for loading and unloading in a different state and everything went as planned. I am very pleased with the uhaul experience moving out of state.

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Shane O. 
Rating:
5.0

Great customer service. Picked up a car trailer to tow a car 750 miles. Trailer was in great shape and performed flawlessly. Will definitely use service again.

Kevin R. 
Rating:
1.0

This address does not house the trucks, there is another lot a multiple streets over that houses the trucks in a lot. There was no dolly to help move furniture as promised, and the truck was absolutely filthy on the driver's side. I did not choose this location initially, either. I was moved to this Rockdale location from a Joliet location. I would never recommend anyone pick up from this location again. It was difficult to find and the addresses did not match up, which is dangerous to a woman driving alone, which is what happened to my girlfriend. This entire venture was irresponsible and potentially dangerous.

COREY D. 
Rating:
5.0

None

dave B. 
Rating:
5.0

Everything was fine

John G. 
Rating:
3.0

That enclosed 6x12 trailer really needs a jack on it, it's way too hard to pick it up and do anything with it by yourself. Almost hurt myself a couple of times putting it on the hitch. I had to leave it on the ground when I dropped it off because I simply didn't have the strength to pick it up and place that weird stand thing under it

David C. 
Rating:
5.0

The gentleman met us on a Sunday afternoon helped me unhook. Very nice and helpful.

CARL U. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Problem with google maps redirecting location ! Had to look for location blocks away happy I saw the U-Haul trucks in front.

Daniel F. 
Rating:
5.0

Steve was excellent and was a huge resource. Friendly and very helpful.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Yolanda N. 
Rating:
5.0

Steve was very professional, friendly, and helpful with my rental experience. I strongly recommend Chamblees Services in Rockdale, IL to anyone who needs to rent a truck or trailer. Your experience will be stress free.

Michael H. 
Rating:
5.0

Steve is a great employee!! Could not have been better! I will continue to use his location he's the best

Greg S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
4.0

Rental experience was great. Trailer description was misleading though. There's a choke point at the trailer entrance of 4' 9”. The description describes it as a ramp width of 4' 9” and the trailer is described as being 6' wide. You got me good UHaul.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Julie Z. 
Rating:
5.0

Customer did not leave a comment.

charlene H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Ira S. 
Rating:
5.0

Sammy was fantastic, just keep doing what you're doing!

Di'andre Y. 
Rating:
4.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

The owner was very helpful getting me truck and 2 wheel cart. Helped walking me thru the online pickup and drop off. Had exactly what I needed. And at the most reasonable prices.

Jerry K. 
Rating:
5.0

Everything worked out fine. I'd recommend this dealer anytime. Thank you!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Terryl W. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDRIA B. 
Rating:
5.0

Customer did not leave a comment.

Michele K. 
Rating:
1.0

It was Chamblees that i have a problem with the actual U-Haul customer service was horrendous.....i rented a truck closer to my house 3 weeks in advance online and i needed it for a week and 3 days before i picked it up to move my entire house and livelihood scheduling called me and said they dont have the avalibilty to rent me a truck anywhere for 7days after battling for 15min they moved it around and found a 26' for 4 days at chamblees in rockdale as i hung up the phone the very rude "regional manager" mumbled "your not getting my truck that long" which is absolutely ridiculous so i bit my tounge so i wouldnt have further problems and if the availability isnt there for these trucks why the hell would you make more than "4" days an option, so i picked it up and had to rush to get stuff done then today i was sheduled to return the truck at 4:45pm chamblees called me and explained that the truck was booked for 1pm and he needed it back luckily i was done and he explained he didnt know why uhaul did that because they can see the sheduling when the do it but low and behold they still managed to screw it up and make me more stressed than i already was with uprooting my entire life and unpacking it somewhere else i dont know what schduling department takes care of central illinois but they absolutely suck and i will never use uhaul ever again and will steer everyone i can away from them.....now i know why they were cheaper than everyone else you get what you pay for

Wesley T. 
Rating:
5.0

Very happy

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

The customer service received was phenomenal and makes me very comfortable and confident in recommending and/or choosing this location if/when needed in the future. The extra effort consistently displayed when taking the time to quickly respond and answer calls and texts could not have been better. I was wonderfully impressed by the service from start to finish. Very well done. Thank you! Chris J.

Christopher J. 
Rating:
5.0

The service was great. Had no problem all my questions was answer! The owner was very nice and helpful made sure I had everything I needed definitely recommend this location!

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Trucks parked haphazardly all over so that drop off was less than accommodating.

STACEY V. 
Rating:
5.0

Wonerful experience great communications

greg S. 
Rating:
3.0

Have offices open, I picked up the trailer and dealt with someone over the phone, poor customer experience.

Collin V. 
Rating:
5.0

Absolutely nothing it was easy fast and so helpful never had service like this

Jaber D. 
Rating:
5.0

Nothing everything went smooth.

TOM F. 
Rating:
5.0

Customer did not leave a comment.

Otis S. 
Rating:
5.0

Great price , very friendly and he always responded in a timely. Perfect experience, nothing could have gone better!!! Thanks

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Great

JOHN V. 
Rating:
5.0

No problem equipment well maintained

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JAYLIN C. 
Rating:
5.0

Customer did not leave a comment.

Selena C. 
Rating:
5.0

Very nice friendly guy. And very helpful.

Charlene H. 
Rating:
4.0

Very pleased with the service and the equipment will go back again

john J. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
4.0

The customer service representative was very patient and helpful. The entire process was much easier to use than I have in the past.

Louis V. 
Rating:
3.0

Customer did not leave a comment.

Allan Z. 
Rating:
5.0

Not a thing all went well

Antwone S. 
Rating:
1.0

I rented a trailer from this location. When I got there the trailer was blocked in by another truck. It took 35 mins for someone to come out and move it because they didn't have the key. Waste of my time. The tires on the trailer were also dry rotted. Not exactly what you want to be towing a car with. Would recommend going to another other location over this one

jamelin J. 
Rating:
5.0

They were awesome to work with!! They were so accommodating and so welcoming! They are a wonderful face of UHaul! I had tried a couple of other locations prior to reaching out to them and have to say I was very disappointed in UHaul. This location certainly redeemed your company! I would go out of my way to go back there and to recommend them to everyone I know!

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Milton J. 
Rating:
5.0

Nothing

yurlaunda T. 
Rating:
5.0

The service at this location was good. Steve was great and even headed off a potential problem due to the UHaul booking process. I appreciate the customer service at this location. I was not very happy however with the uhaul booking process. I tried to book at a local Bolingbrook location and was told the had no trucks for my date. They said I could reserve a 27' but would not know where I had to pick it up until the night before. I didn't like this but was in a bind so I said OK. That day I was called and told I could only have a 20' truck and would have to drive to a location that was 25 miles away to get it. And I was told I'd be billed for those miles. Then Steve from Rockdale Called me the night before after noticing that I was scheduled to pick up at 7am. He told me his location is not open at 7am. He made arrangements for me to be able to get the truck at that time. Throughout the process I was told the per mile charge was .79, then .99, then finally 1.19. I complained about this to Steve at Rockdale and he Said he would give me the .99 rate. I rented the truck on one day from 7am to 6pm. When I received my bill from UHaul I was charged for two days of rental and two days of insurance. I contacted Steve and he said he would look into it. Later on he called again and advised the extra charges had been removed. Decent truck and Steve from Rockdale was great with communication. The rest of my dealings left me thinking that UHaul is very scatterbrained in the way the do business. I wouldn't say this was a BAD experience but I've had much better from UHaul. Thanks

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Seamless. In and out. No problems

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

TODD M. 
Rating:
5.0

Steve really came through for me.. Very nice .. very clean

Geoffrey M. 
Rating:
5.0

With a tornado hitting the town the night before, I was still able to pick up the trailer and it all worked out. I did not receive a contract because of electrical lines being down but was able to still pick up the trailer and be on our way. Steve was very helpful and pleasant to work with!

Neville H. 
Rating:
3.0

Customer did not leave a comment.

EDWIN A. 
Rating:
1.0

I broke down during the move . Tried to call roadside assistance and was put on hold. I ended up paying for the tow and repairs out of my own pocket. I've been trying to get ahold of someone about this to get my money back with no response. HORRIBLE SERVICE !!!

Jeff C. 
Rating:
5.0

Quick and easy to get and return. Employee was very nice answering all our questions .

Manuel C. 
Rating:
1.0

Congratulations UHAUL has won he Asshat of the Month Award! The Dirty, sticky, smelly interior of this truck made for pleasant times. That was sarcasm. I was charged an extra day for being three hours late during a pandemic? Quite frankly, Fuck you. Now that was not sarcasm. Really? Really! There were old blankets left in the truck and it was not even swept. The interior WAS NEVER CLEANED OR DISINFECTED to satisfy ANY state or federal mandate! During a pandemic? Really? I as an individual have been doing my very best during these times. You as a business are not. I will spread the love by posting this in many places.....cut and paste. Sincerely- Eric

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The person I dealt with at this location was very professional. However, I will NEVER use Uhaul again, nor will I refer anyone to Uhaul. I reserved a truck online right near me to avoid paying the mileage. A few days later Uhaul called to say I'd have to pick the truck up at another location. I called that location the morning of my move to confirm everything. When I got there they told me they didn't have a truck for me. It took me forever to get ahold of someone at Uhaul. Uhaul said they found me another truck in the next town over. When I got there, the man also told me they didn't have a truck for me. It took me almost 2 hours to get a truck. It added stress to an already stressful day. Plus, I had to pay the mileage. Definitely not worth renting a truck from Uhaul.

Gail M. 
Rating:
5.0

The original requested drop off location was changed. This resulted in an additional 10 miles round trip to pick up trailer.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Tamika A. 
Rating:
5.0

Customer did not leave a comment.

Phil R. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Wendi H. 
No reviews have been submitted for this location.

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