Customer Reviews for Champion Self Storage #61
(U-Haul Neighborhood Dealer)

599 reviews

2415 Loganville Hwy   Grayson, GA 30017

(770) 682-4740

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(770) 682-4740

2415 Loganville Hwy
Grayson, GA 30017

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly and professional staff

Richelle G 
Rating:
5.0

Customer did not leave a comment.

rita w 
Rating:
4.0

No moving equipment was rented; however, the cargo van itself was dirty. A little clean up & cleaning the van itself would have made a huge difference.

Victoria A 
Rating:
2.0

I had a mobile pickup. I experienced some difficulty with the app during pick up. I scheduled the pickup at 1:00 but for some reason it showed up in the system as 11:01, even though I received a confirmation email of my pick up time at 1 pm. The African American lady at the desk, I did not get her name, was rude when I explained what was going on. She left the site for 2.5 hours during the middle of the day, so I had to wait for her return. Upon return, she seemed very irritated with me and acted as if I was not smart enough to know how to follow prompts through the app. She called gentleman in charge of the site, again did not get his name, so he "could deal with me". Once I spoke to him, everything started moving smoothly. He was super polite and really helpful. He was able to get my rental straightened out and I was on my way. Not sure where the miscommunication or malfunction with the mobile pickup is, but she should not be the one to help customers. She was rube and had no patience. I will use the location again simply because of the location.

Kathryn S 
Rating:
5.0

Micheline of Champion storage (Loganville Hwy) goes above and beyond! She is awesome

Vremudia O 
Rating:
4.0

Customer did not leave a comment.

GONZALO A 
Rating:
3.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

Customer did not leave a comment.

ANDREA W 
Rating:
5.0

Friendly, knowledgeable staff. Thank you!

Michael W 
Rating:
5.0

Customer did not leave a comment.

Jasmine W 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Raymond D 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

As you need to refill gas to where the truck was when you picked it up, maybe come up with a better way of more accurate estimate for refill…. I ended up putting way over what was started with. My mistake, U-Haul’s benefit!!

Stuart A 
Rating:
5.0

Customer did not leave a comment.

Chiquita M 
Rating:
4.0

Have requested items (dolly) available; have posted or on paper exorbitant charge if “you should inconvenience” the storage customers when returning vehicles after hours- I believe the rep said $500.

Sonia M 
Rating:
5.0

Customer did not leave a comment.

precious c 
Rating:
2.0

When I made the reservation, I was not informed that this location was not going to be open. I arrived to pick up the truck at 10:00 am and found other customers waiting outside the building as well. Many of them left out of frustration. Thankfully, I spoke with 2 wonderful, helpful customer service agents at the 800 # who walked me through the online pickup process. Again, if this would have been mentioned to me prior to arriving I would have been better prepared. (I did get an email explaining the pick up procedures but it was 20 mins after my 10:00 original pick up time. The process of uploading all of the necessary documents in order to secure the truck via the online pickup caused us to be late starting our day. The online process for picking up and dropping off the truck were convenient, I just think that better up front communication from the store would have made this experience less stressful.

Gena B 
Rating:
5.0

Customer did not leave a comment.

Edwina A 
Rating:
1.0

Very unprofessional; need customer service training.

Hazel R 
Rating:
3.0

Customer did not leave a comment.

Tosheba C 
Rating:
4.0

Customer did not leave a comment.

Melody D 
Rating:
5.0

Customer did not leave a comment.

Christopher V 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R 
Rating:
5.0

Customer did not leave a comment.

JEANETTE B 
Rating:
5.0

Customer did not leave a comment.

Tomeka F 
Rating:
5.0

Customer did not leave a comment.

Cielo R 
Rating:
5.0

Customer did not leave a comment.

David T 
Rating:
2.0

The truck was very dirty, had an inaccurate gas gauge leading to extra charges, the truck overall was in poor working condition. The staff did not tell us they had no appliance dolly (which we reserved in advance) until we had already paid and gone to the truck. Their solution was to tell us to go to another location (we were paying per mile for an in-town rental truck). The staff had us scan our own license and mileage and bring back in the furniture pads to stack up in their display despite doing an in-person counter pick up/drop off and not the self-return on the app.

Wayne P 
Rating:
3.0

Reserving a truck online was easy. Once I got to the location, the big guy behind the counter was not very helpful. Spoke in barely audible voice, didn't make eye contact. Same when I returned the truck later. If you're dealing with the public at least try to communicate and make customers feel that you appreciate their business.

James S 
Rating:
5.0

The young lady at the front desk was nice and accommodating.

Trevor M 
Rating:
5.0

Customer did not leave a comment.

Jon J 
Rating:
3.0

I went to drop off the truck early around 1 or so on Friday, a day before the truck had to be back and there was no one in the office. At least have one person in the office to receive the vehicles and interact with customers.

Felicia E 
Rating:
3.0

Customer did not leave a comment.

DENETRA F 
Rating:
5.0

This site is always easy to access, easy to drop off at, and the staff is friendly and quick to work.

Stephen N 
Rating:
5.0

Customer did not leave a comment.

Samuel N 
Rating:
5.0

Customer did not leave a comment.

Kanaka G 
Rating:
5.0

Best experience ever with a U-Haul rental. The van drove great. There was leg room. The seat went back. Van smelled O.K. It seemed to be maintained. Air was really cold. Service was good. Only issue was that my pick up location was changed, but it was not that big a deal.

TIMOTHY C 
Rating:
3.0

Pick up was nice and smooth but lady that was there upon returning the truck was very rude and had no people or customer service skills.

Tanya P 
Rating:
5.0

Customer did not leave a comment.

Felicia E 
Rating:
5.0

Customer did not leave a comment.

kiara J 
Rating:
5.0

Excellent service. Had an extra fee held that I taught was an extra charge but it was released. I reached submitted my concerns and a representative reached back out to me and although I missed the call he left a message regarding my issue. I am very satisfied with this location and their professional.

Antoinette C 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P 
Rating:
5.0

Customer did not leave a comment.

Rickie J 
Rating:
5.0

The manager (S…) was a great help and went above and beyond to make my experience great. I’m glad that there are still businesses that put customers first and this location does just that. I was not expecting such great customer service. The staff was friendly and very helpful. I can’t say enough good things about this manager.

WILLIE B 
Rating:
3.0

Have the appropriate items and if you don't, don't charge for them.

Crystal A 
Rating:
5.0

Customer did not leave a comment.

Alexander D 
Rating:
5.0

Champion storage is a very well managed and maintained facility. I highly recommend them to anyone needing storage or moving assistance.

Steven O 
Rating:
5.0

Agent awesome

matthieu k 
Rating:
5.0

Customer did not leave a comment.

Damon W 
Rating:
5.0

They were very helpful

TEVIN G 
Rating:
5.0

Nothing

Ophelia W 
Rating:
5.0

Same as the pickup experience. I had to call an agent for help due to an error on Uhaul's part.

Lisa G 
Rating:
5.0

Customer did not leave a comment.

Tommy L 
Rating:
3.0

I was overcharged. When I contacted Uhaul about it, I got no reply. Will never use your services again without receiving a proper resolution to my complaint!

Cynthia W 
Rating:
5.0

Customer did not leave a comment.

JOSEFF M 
Rating:
5.0

Honestly this place is the best storage place I have ever rented from like seriously these people are really rude out here but Champion storage all of the staff are great I hate to leave but only to be back in my place Thanks to them my items are preserved and just a smooth transition see Saleem he does whatever he can to help!

Latia R 
Rating:
5.0

Customer did not leave a comment.

Couch M 
Rating:
4.0

The first truck (larger) smelled so bad that it was unusable. It smelled like a load of fish had been left in it for days! We had to trade for a smaller truck and make more trips than intended. I was still charged the same rate. I should have gotten a discount for the inconvenience and the size difference.

Julee B 
Rating:
5.0

Customer did not leave a comment.

Jonathan R 
Rating:
4.0

Customer did not leave a comment.

Mark C 
Rating:
3.0

Truck and seats was wet got my furniture soaked

TeNaisha S 
Rating:
5.0

Better communication on corporate reservations with a third party location.

Tasia F 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Everything was excellent, customer service, truck.The place to rent a truck

Garfield G 
Rating:
3.0

Customer did not leave a comment.

carlene p 
Rating:
5.0

Very professional and super helpful.

Jessica W 
Rating:
5.0

Customer did not leave a comment.

Kenneth H 
Rating:
4.0

When I got the truck the gas was in between a half of a tank and the line to the left of the half tank line and The headlight was out . But the correct gas amount wasn’t noted on the paperwork.

Carmen K 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
4.0

Box truck had cracked passenger side mirror. I wasn't charged and it was fine with a bit of clear tape, but this is an example of a critical spare part that could make the vehicle unsafe to operate. What if the glass had finally fallen out midway through my trip? In the Mil they call this kind of thing a "deadline fault" --even if everything else is working, under normal conditions you cannot use the vehicle. If the fleet is common, it might be a good idea to have a couple spare side mirrors in storage to fix on the spot. This is a small cost compared to missing a reservation, or potential liability, IMO. Anyway customer service was fine, just wanted to point that out.

JOSHUA D 
Rating:
5.0

Customer did not leave a comment.

donovan s 
Rating:
4.0

Customer did not leave a comment.

Jeffery L 
Rating:
5.0

Customer did not leave a comment.

thaddeus t 
Rating:
5.0

Customer did not leave a comment.

Larry M 
Rating:
2.0

I was wrongly billed and it hasn’t been resolved till this moment .

Abiodun A 
Rating:
5.0

Make the process faster

LINCOLN K 
Rating:
3.0

Customer did not leave a comment.

BRIANNA B 
Rating:
5.0

Appliance dolly was not provide but I was charged for it

Kristie H 
Rating:
5.0

Excellent experience with Terri and her staff.

CURTIS J 
Rating:
5.0

Customer did not leave a comment.

Thomas T 
Rating:
5.0

Needed more obvious space for rental returns

Cynthia B 
Rating:
5.0

Best service ever

DUWANE G 
Rating:
5.0

Customer did not leave a comment.

AngelM P 
Rating:
5.0

I have used this location before and the service was great and it was no different this time. I know that there is always room for improvement but i don't see any at this time.

Sherman H 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B 
Rating:
5.0

Coworkers were compassionate and professional. Showed good customer service.

Darren G 
Rating:
5.0

Great customer service friendly Thanks so much for everything

Tanya P 
Rating:
4.0

You need to work on your truck to be in good condition, The truck giving to me on 8/20/2022 around 9am didn't start two times. When i called in the person in charge said that is the truck i paid for and the only way is to Jump start it. Very bad experience. To improve check all trucks in the morning before customer pick it up.

Olasunkanmi A 
Rating:
5.0

Customer did not leave a comment.

SONYA R 
Rating:
5.0

I had a bit of difficulty with the app in verification of the equipment. Could make the app a little easier to use.

Wanda L 
Rating:
4.0

Customer did not leave a comment.

Ethan L 
Rating:
5.0

I do not like the new way at all. I made my reservation a month and several weeks ahead of time and when I got there they did not have a truck available I had to get a truck larger than what I asked for the truck did not have the gas right it was on empty but on the paperwork it says at 3/4 of a tank and that was a lie so we change that now I’m done with the mileage they trying to say I went over 62 miles and I did not I went straight to Concord North Carolina I had to get a hotel to stay overnight because the facility was not open on Dale Enhartt exit at the Hampton Inn which is 7 miles away from the U-Haul Facility Concord Parkway South Highway 29 I turn the truck in on time the day I supposed to turn in they try to charge me and try to say I turned a truck in a day late I called and reported that was wrong now they’re trying to get me with mileage on a diameter Wichita monitors wrong I didn’t get a chance to take a picture of the mileage but I know I didn’t do no more than 256 miles I did not go over 362 how do even touch 300 miles this just been a bad experience with U-Haul in the process of my reservation take me to cancel my reservation without my permission and I didn’t know anything about it I will not recommend U-Haul for any services I am totally disappointed I am a disabled veteran I do appreciate the discount but they never been this sloppy I like how things were three years ago everything was on point. I had a customer service rep to email the manager at the site in Concord I text him a text him I never got a reply back I think that’s wrong about selling in this situation about the mileage I finally got somebody at the desk she let him know about the situation he said he’s gonna give me a call back that was yesterday Thursday 08/11/22 today is Friday still no phone call.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Yvette F 
Rating:
5.0

Quick and easy! Thank you Saleene!

Susan W 
Rating:
1.0

Absolutely no gas in the vehicle. Filled it up and lost $100 in gas due to no reimbursement. Employee said they don’t check for gas and obviously they don’t check the vehicle at all. This truck was filthy and had to leave the windows down due to the smell of weed. DO NOT USE THIS LOCATION!

Richard B 
Rating:
5.0

All went well

Beverley C 
Rating:
5.0

Keep on keeping it real.

Cordis O 
Rating:
4.0

The cab of the truck was dirty and had a smell of smoke. The cargo area was a little dirty too.

Manuel B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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