Customer did not leave a comment.Joseph C.
Customer Reviews for Champion Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard P.
The service was very adequate, however the on-line return leaves a great deal lacking. There are significant connectivity issues and the process is too time consuming (provided you are able to connect) and needs to be streamlined - and I am speaking from multiple experiences.LEON T.
Customer did not leave a comment.Seth M.
Fix the issues with the uhaul appJames E.
I asked why there was a discrepancy in the price quoted on the phone and the attendants quote and was told to get in touch with U-Haul (guess number I had originally called. I am out $25 bucks from on phone quote and what I paid. No biggy but I think you reserve, that quote should be the same as when you pick it up.SLADE K.
Customer did not leave a comment.William W.
Customer did not leave a comment.RONNIE J.
Customer did not leave a comment.IAN L.
great Place David is so helpful and professionalwilliam H.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Thomas P.
In and out, everything went smooth.Greg P.
Customer did not leave a comment.George J.
Customer did not leave a comment.George L.
David at Champion Storage is excellent! We recommend him highlyâ€¦so conscientious and goes over and beyond to provide the best experience ever!Donald C.
U-Haul really needs to improve their app. I picked up my rental before the business opened and it took 3 tries with the app on my smart phone before it worked. When I returned the rental, after hours, the app would not work at all, even after 4 tries.Mark B.
Customer did not leave a comment.Joel B.
Very nice gentlemen.James E.
Truck had a flat tireGeorge K.
Overall satisfactory experience with minimal effort to drop off trailer.Rodney B.
Customer did not leave a comment.AUSTIN B.
Very helpful attendant. I don't back trailers skillfully and he was very patient and respectful. It was a fast and easy return. I look forward to using this location again.ERNEST K.
Customer did not leave a comment.DEBORAH A.
At both ends of the haul the attendants were courteous and helpful. The trailer towed well and was about the right size for me. For nearly 4 hours during the trip I experienced heavy rain and some water got inside. It was no big thing though.ANTHONY C.
Convenient locationKenneth A.
Customer did not leave a comment.KENNETH B.
Nobody was there at drop off at 12:30.THOMAS M.
Customer did not leave a comment.craig N.
Customer did not leave a comment.NANCY N.
Great customer service. Fast and easy to rent. Recommend.Kathy S.
Rear handle and latch rusty inside not that clean.Diana F.
Nothing FantasticCAROL W.
Customer did not leave a comment.tammy N.
Cannot improve - excellent experience.ERIC B.
Customer did not leave a comment.Gregory B.
I was given a replacement truck due to previous truck having brake failure. The truck I was assigned was not the same truck in my contract (numbers didn't match) so returning the truck was difficult. It took hours for Uhaul to sort out the problemJAMES P.
Customer did not leave a comment.Brant B.
Customer did not leave a comment.Wade K.
Customer did not leave a comment.greg P.
Customer did not leave a comment.JAMES C.
The gentlemen in office was very helpful and made rental experience very easy!Lewis T.
Customer did not leave a comment.GREGORY S.
Customer did not leave a comment.DALE C.
Directional signs or some type of communication letting drivers know where to park or were to go for the office.Timothy M.
Difficult to fine Set up a U -HAUL SIGN .!!!!Mahendrabhai P.
Customer did not leave a comment.GARY A.
Customer did not leave a comment.Glenn S.
Customer did not leave a comment.Richard D.
Very helpfulcecil B.
Customer did not leave a comment.Samuel B.
Customer did not leave a comment.Nicole S.
We are totally happy with the u-haul service. The person handling the rental was knowledgeable, personable, and took care of our needs. We will use them again.Nora C.
Customer did not leave a comment.Marjorie H.
Customer did not leave a comment.Don H.
My issue is not with this location, but with the Otto, NC location where I made a reservation. U-Haul had no record of my reservation when I went to pick up the truck rental and the person there could not help me obtain a rental even though there were plenty of available trucks. She said this was because I didn't have a reservation. I don't even know what she was doing there if she couldn't write a contract. Don't say you're open for business if you don't have the needed personnel available to run that aspect of your business. When I proceeded to another dealer, Champion Storage, and got a new quote it was about $80 more than the price in the reservation which was lost. U-Haul was not accommodating at all. Their stance was they could not find the reservation so would not honor the price I was quoted. Next time I'm going to Penske for my hauling needs. I'm done with U-Haul after getting no resolution after talking to a handful of representatives.Brian C.
Properly maintain the equipmentRene L.
The issue I had was pickup place was closed so when I got there I had to call U-Haul to be told I had to down load app , take pictures and do a bunch of stuff. Main issue was this place is out in the boonies!!!! So cell phone and internet were very limited. If I would have known before hand I could have done it around civilization and done it in 10-15 minutes instead of an hour. Oh.... I had already gone on line from home and registered, completed, and paid for U-Haul. So That is when I should have been told the pickup place was closed and what I needed to do before I drove 2 hrs to get to the truck.Jeannette A.
Customer did not leave a comment.Rhonda M.
Quick and easy!JERALD S.
I have had trouble with Bryant's Antique Mall in Franklin, NC accepting my Uhaul return fot the THIRD time now. This last time this dealership was my designated drop location. This means about a 30 mile round trip to drop my rental in Mountain City.Leon T.
I was charged $7 for an incorrect deliver location, however, when I tried calling the 855 number listed it would just ring, no one answered. So I just googled Uhaul in Mountain City, GA and returned the truck there. The rep was very helpful, but I do not think I should have been charged the $7, and he agreed with me as well but could not get it waived.David D.
Mainly because of the app checkin. I didn't speak to anyone and no one came out to talk with me. It was about 2pm. Really liked this checkin at this location that is clean and tidy.Javan K.
Turn in was swift and efficient. Very pleased.William M.
Get an employee that knows what to do with an on line booking. Also, the tail lights did not work and the door got stuck in the up position.James B.
Customer did not leave a comment.jim G.
Customer did not leave a comment.BENJAMIN S.
Rent for freeJAMES E.
Customer did not leave a comment.jorge E.
Good customer serviceJerril M.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.manuel P.
Customer did not leave a comment.william H.
Customer did not leave a comment.Gerald M.
All perfectzach M.
Excellent service that made my moving experience easy!MARY JO A.
Customer did not leave a comment.Clifford C.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.James H.
Quick and EasyBill W.
Customer did not leave a comment.penny W.
Customer did not leave a comment.Michael C.
The guy working was awesome and very helpful, having a BIG problem with millage...James AND Jess H.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.Robert K.
Excellant experience... Thank youKatherine T.
Customer did not leave a comment.robert M.
Customer did not leave a comment.terry L.
Customer did not leave a comment.Gail M.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.Marie C.
Customer did not leave a comment.George D.
My drop off location was originally 3425 Buford hwy, Duluth, ga 30096. When I got there location was closed so I look at note by key drop window. Note said this location doesn't accept any return on trucks. There was 2 LocationS listed on that sheet. 1 was way across highway and other down the street. So I go down The street at 3056 Buford hwy, Duluth, ga 30096. This location says he can't accept 26' trucks. This guy was helpful. So he sends me to storage place at 1800 Sullivan dr, Duluth, ga. This is where I dropped my truck off. This guy was helpful as well. But original location was sketchy. There was a guy in a van sitting at that location, but he saw us pulling in he leaves and parks next door. When we left after reading sign that van goes back into uhaul place. He could have came and said something to me. I assume he belong to that uhaul location. Other thing location puts 2 location that 1 is out of area and other that will not accept this truck. He doesn't list other near location on Sullivan. Very strange. Location down the street said this location does this all the time. Then uhaul needs to take off its website location for return 3425 Buford hwy, Duluth, ga . All of this location review on uhaul.com are bad which I read on the day of drop off. Remove this location completely.Mihir C.
Customer did not leave a comment.william M.
Customer did not leave a comment.Edward S.