To far from Swift Current
Kia M
Customer Reviews for Chaplin Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First of all I submitted a reservation for Moose Jaw, and was told the day before that the closest available was Chaplin (over 70km away). I was under the impression that a big company such as Uhaul would be able to have trailers transported between locations, and I was told by the Moose Jaw location that this could not be done. I was offered only $13 off from the originally quoted price despite this trip costing me probably $25-30 in gas alone, let alone a couple hours of my time. Extremely dissatisfied with the experience. As for the actual Chaplin location, google maps has the wrong location pinned. It is the gas station without any signage about Uhaul that I could see. The workers there were nice enough but I don't believe they are even direct employees of your company.
TROY SThey charged me 2 extra days even though we returned on the date which was on the original rental request and charged an additional $61 for fuel even though the tank was returned at higher than what they gave us.
Lewis PI returned the truck using the UHaul app, but this location doesn't have a drop box. Very convenient drop off location though. Thanks folks.
Dan BBeing a new location and their first return, Vehicle check took 45 minutes. He should have counted blankets, checked gas level, and checked exterior for damage. Checking all fluids, tire pressure, and such can be done after I’m gone. Numerous calls to U-Haul and uncertainty in billing procedures took unnecessary time
BRIAN B