Customer Reviews for Chapman Storage LLC
(U-Haul Neighborhood Dealer)

266 reviews

2429 E Main St   Trinidad, CO 81082

(719) 846-0113

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 846-0113

2429 E Main St
Trinidad, CO 81082

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly service

Joel S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
1.0

If they are in the office, the door is locked and they won't answer. Usually, there is no one there, all equipment returns have to be remote. They have overcharged me for storage and refused to make it right, though I had receipts and bank records to show that I overpaid. If you want to rent storage or pick up equipment, good luck, sometimes they respond, sometimes they don't.

JO M. 
Rating:
5.0

they did fine job to help me out!!! The best

Lee V. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS E. 
Rating:
5.0

Customer did not leave a comment.

Ray Z. 
Rating:
3.0

Customer did not leave a comment.

Kurtis A. 
Rating:
5.0

The manager was very helpful and friendly.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Clayton D. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Good job

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

It 's a great and convenient service. Easy to use.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

They were helpful and just happened to be nearly next door to our storage facility

Lori C. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM JOSEPH B. 
Rating:
5.0

The folks at the Chapman were great to deal with. Answering all my questions and just plain nice. Thanks

Robert C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Remove snow off truck when there is a reservation

DONALD D. 
Rating:
5.0

The Uhaul rep that is there is extremely helpful and nice. I cannot say the same for the self check was a pain in the butt. Says you aren't at the correct location and that was extremely inconvenient.

ORLANDO IVAN E. 
Rating:
5.0

Customer did not leave a comment.

Gerald C. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

WINGO B. 
Rating:
5.0

Notified of change of pickup location one day prior. Had made reservation a month ahead.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

steve U. 
Rating:
3.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Cruise control would be great.

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Gentleman who runs dealership has always been friendly and helpful.

DAVID A. 
Rating:
5.0

Dropped off on Sunday and did the online return. Worked good. Thanks!

BRAD C. 
Rating:
5.0

Customer did not leave a comment.

Jonathon A. 
Rating:
4.0

It would be nice if there was an after hours drop off in Trinidad, CO.

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Evelina T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

Eden M. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

Jeremiah E. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
3.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Customer did not leave a comment.

peter P. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

not a thing. Everything was handled promptly and efficiently. I am very satisfied.

Mary S. 
Rating:
5.0

So helpful and friendly

Dylan H. 
Rating:
1.0

I called in advance to return my equipment and followed all instructions when I did return it, using the key drop off. Was charged two full days extra because nobody was there and never received any return call when one was requested. Won't do business with this location again.

TIFFANY E. 
Rating:
4.0

Customer did not leave a comment.

PAMELA D. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Zach M. 
Rating:
5.0

Customer did not leave a comment.

KELLY JASON G. 
Rating:
3.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Oliver D. 
Rating:
5.0

Personnel here were very friendly and helpful and quickly had my rental unit disconnected, checked out and I was soon on my way.

David M. 
Rating:
5.0

Customer did not leave a comment.

Carol V. 
Rating:
5.0

Better sign to point to office.

John F. 
Rating:
5.0

Customer did not leave a comment.

Jonnalea T. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Gayland V. 
Rating:
5.0

Nothing to improve! Five star, staff is second to none. Even became friends

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

Give me back my $100 deposit I got screwed out of.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

The experience was good. The service provider was nice and knowledge about the products. I recommend this Uhaul and will use them again.

Randal B. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
3.0

Customer did not leave a comment.

Darren G. 
Rating:
5.0

Customer did not leave a comment.

Graham S. 
Rating:
5.0

Customer did not leave a comment.

Alice H. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
5.0

Customer did not leave a comment.

Mari B. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Owner was professional and courteous and the check-in was thorough and complete. We ran in to some website issues but, with help from telephone support, the issues were resolved in a timely manner. Great experience.

Lawrence G. 
Rating:
1.0

There were all kinds of things tore up in can of truck did not quote correct price

Cory B. 
Rating:
5.0

Everything went great, from pickup to drop off.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

SHANTI T. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

the car hauler worked as advertized

DANNY R. 
Rating:
5.0

The 6x12's Great problem less in it's braking system.. the constant lunging that the springs produced have damaged my car or drive. Towing, by comparison, the 5x8 was a breeze in comparison.

sean M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Dan Rubio is great. Above and beyond customer service. He always picked up the phone. Met me at a moment's notice. All that aside, I didn't Appreciate UHUAL charging me for two days over my rental when it was actually just one. Dan tried to talk to his manager about it, but they we're not having it. It was still nice of Dan to ask.

Adam F. 
No reviews have been submitted for this location.

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