Great service, great location
Bryan R
Customer Reviews for Chappys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer care was above and beyond expectations. Friendly, informative and professional. I would recommend using this U Haul location to others and will use it for my future needs.
Anthony FMake sure your trucks are in good working condition. I was stranded for over 2 hours
Bruce RCan't think of anything.
Stephen MMy final bill was approximately $30 more than the price originally quoted. I returned early and even washed it on the way. Not sure why I was charged extra.
Mark WCheck cabin filter kind of smelly
David PService not worth a fuck over charged me twice and a rep was suppose to call n three business days and has yet to do so. I’d of been better off using Penske
Nathan MGreat operation. Easy transaction.
Erik JNot a thing.. personnel was friendly, fast and professional. I’d rent there again!
David SDirty had a dog running around site and workers smoking inside
David EWished they had the size I asked for .they gave me a 26 when asked for 15( really big truck l Wasn't sure about gas and put to much gas in and turned it back in with half a tank and was given to me with fourth of a tank.(extra $50 out of my pocket. )
Amy MChappy always goes above and beyond my expectations. One great guy to deal with. Sam his secretary also goes the extra mile to help customers. You are both deeply appreciated.
David CLower your rates gas is almost $5.00a gallon and uhaul charges .99 cent a mile that a little steep
Chuck SI dont understand why we don't get a refund if we don't use all the miles plus we returned the truck early
Katelyn WOnly comment was cab of the seemed to be pretty high up making getting into and out of the truck difficult. If there was a step there it would make a big difference, as someone who has knee problems this is something that i noticed. Truck performed as expected .
Jeffrey VAdvertising
Matthew HThere were no dollies even though i paid for them and no funiture pads. I had to drive an extra 22.2 miles out of my way ONE WAY to get my truck
Heather CWhen a customer asks for a specific location it's up to you to make sure the equipment is at that location, even if you need to bring it there from another location. In my case the truck and trailer should have been brought to Bridgeport from Chappys, not make me go out of my way to get it. I asked for Wilsons Furniture because it was on my way to the location I was headed to. Mingo Junction was 40 miles out of my way. I'm not from Ohio so I have no friends there. I asked for my equipment to be at the Bridgeport location, Wilsons Furniture but had to drive out of my way to Mingo Junction. I checked no for equipment because I didn't realize it till I left Chappys that the brake lights and turn signals didn't work on the trailer. The lights lit up but brake and turn signals didn't work. I checked the plug, the contacts were a little dirty, so I cleaned them but that didn't help
Joseph TGreat customer service, friendly staff. I will be back in the near future.
David CFriendly staff and was an easy in and out for the pickup. Great Job!
TREY WNo issue with the location of this UHaul branch. But i signed up for a truck in Martins Ferry and it automatically changed to this place and the extra mileage was quite costly.
Christian GEverything was great.
Doug KThey were very helpful as this was our first time renting a uhaul. Would definitely recommend,
Jodi MOnly drove 4 miles put 5 GALLONS OF GAS IN and im being charged for 2 gallons of gas... no possible way. Wont use again or recomend.
Emily CMake the pick up process easier
Amanda MFriendly and fast service. Assisted with hooking up trailer. A+
JAMES RAlbert was great!! Helped me hook it up and unhook at return. Very friendly and helpful on all my questions!!!!
LACY MOver charged ran all over and got the wrong size not happy may not ever use again
LESLIE SVery very good experience, very helpful
STEVEN MPeople are very nice & accommodating. I’d recommend other to this UHaul.
Thaivy HVery friendly. Thank you for all of the help.
Melissa G