Customer Reviews for Charlies Pawn
(U-Haul Neighborhood Dealer)

178 reviews

101 10th St SW   Watertown, SD 57201

(605) 886-1026

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(605) 886-1026

101 10th St SW
Watertown, SD 57201

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Mark K. 
Rating:
2.0

We had scheduled in advance to pick up our truck in Brookings, SD on Sunday. Our reservation was changed to Watertown (50 miles away from Brookings) with a Saturday pickup. Our daughter's college graduation was Saturday, so it was a bit inconvenient. the U-Haul team was very supportive, even though I was a bit frustrated. Other than the, great experience.

Kurt A. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
1.0

Trailer tie down 6” too short on one side, ratchet on other side kept coming loose. Truck tires low air pressure and windshield wipers just smeared the windiws, had to purchase new one.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BARRY R. 
Rating:
2.0

Sent me off with one tire on the trailer with only 15 psi in it. Saw the low tire halfway through the trip and inflated it to proper pressure which it held through the rest of the trip so obviously it was not checked before they let me take the trailer.

Jason D. 
Rating:
4.0

Explain what will happen after scheduling a uhaul better.

BRANDON H. 
Rating:
4.0

Drop off was straightforward and simple. No complaints.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

This place was awesome. However the customer service in Fargo for the trailer we had originally rented was terrible. Making a move across the country requires the availability of a trailer. Plans cannot be changed the day before. We got lucky with a direct call to Charlies as the customer service in Fargo was awful.

MASON C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Charlie is a great and friendly guy. Would definitely recommend.

Brandi E. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

ERICA W. 
Rating:
5.0

My experience with Charlie's Pawn was great. However, my experience with the home office which is located in Fargo ND was horrible! The afternoon before I was to pick up my U Haul trailer in the town located close to me in Minnesota (I had made that reservation 3 months ahead of time), I was informed by the Fargo U Haul office that I would have to drive to Watertown SD to pick up the trailer, meaning I would have to drive two states over to pick up the trailer!! I had to leave a day early to pick up the trailer two states over, and there were no apologies or discounts offered by the staff at the Fargo ND U Haul headquarters. Because the the Fargo U Haul headquarters' ineptitude, I will never use U Haul again and I have advised my family and friends of my terrible experience with the U Haul headquarters in Fargo ND.

James G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

The UHAUL representative actually called ahead of time to communicate location and provide assistance. I have never had that happen before. CUDOS!!!! I wish this type of support would happen more often

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Received a courtesy call from dealer a day before drop off. Very friendly. Easy location.

Erick C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

To make it easy to swap trailers. My truck was overheating but still manage to make it to my destination

Diana L. 
Rating:
5.0

Charlies Pawn 101 10th St SW Watertown, SD 57201 Have more locations like Charlie's Pawn, he was very helpful and professionall.

WILBERT W. 
Rating:
4.0

No problems

darrel H. 
Rating:
4.0

Customer did not leave a comment.

kristi K. 
Rating:
4.0

Customer did not leave a comment.

JULIE K. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

PEGGYS P. 
Rating:
4.0

Customer did not leave a comment.

Julie K. 
Rating:
3.0

Customer did not leave a comment.

Rhonda L. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Get the reservation right. Ordered a a 4x8, received a 5x8. Told to pick up at 9:30, store doesn't open until one. Rotten experience.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
3.0

The online drop off process of needingy location when dropping off was a nightmare. After driving for five hours on a Sunday the last thing I needed was a check-in system that wasn't working. (Or I couldn't do it correctly.) Tried the u-haul phone call center and after 15 minutes on hold it was rediculas. Maybe you should prepare people for returning the truck since each location has different drop boxes. Some with codes needed some without I was forced to return Monday when they were open to return the key which should not have been necessary.

Dave B. 
Rating:
5.0

Great customer service!

kaija G. 
Rating:
5.0

Customer did not leave a comment.

Marcus P. 
Rating:
5.0

Very nice and helpful service.

Dylan M. 
Rating:
4.0

We had to drive to a different location after filling out the paperwork to get the trailer. It was a couple miles away.

Robert C. 
Rating:
3.0

Very nice people.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Nita G. 
Rating:
4.0

Customer did not leave a comment.

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

STEFAN M. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
3.0

Customer did not leave a comment.

Maurice M. 
Rating:
5.0

Charlie was awesome. Great experience.

Marty G. 
Rating:
5.0

Customer did not leave a comment.

Lonnie P. 
Rating:
5.0

Customer did not leave a comment.

Dakota P. 
Rating:
5.0

Nothing

Todd F. 
Rating:
3.0

Customer did not leave a comment.

Dylan J. 
Rating:
5.0

The rep was amazingly helpful! I couldn't have asked for better service!

randen M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
3.0

Customer did not leave a comment.

Cherryl C. 
Rating:
5.0

Charlie is great to work with. Very personable.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

JONATHON T. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
3.0

Owner very pleasant but way too chatty delaying getting out in a timely fashion

Genevieve S. 
Rating:
4.0

Customer did not leave a comment.

Milo F. 
Rating:
1.0

Charlie was unprofessional, he berated my wife for 15 minutes, he accused me of lying. He should not be a U-haul dealer, I will never rent from him again and will tell everyone I know of the horrific experience I had.

DONALD P. 
Rating:
3.0

Attendant was not familiar with mobile/online pickup.

Dylan F. 
Rating:
4.0

Customer did not leave a comment.

darrel R. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

Owner was on the phone chatting with a friend didn't hear me enter the building.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

debra A. 
Rating:
5.0

The man at the location was very helpful and made sure we had everything ready to go before taking off

cathy S. 
Rating:
5.0

Customer did not leave a comment.

Caleb D. 
Rating:
3.0

Helpful and courteous

Douglas R. 
Rating:
3.0

Customer did not leave a comment.

Daryl S. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Charlie was super nice and friendly. Very helpful! We would highly recommend.

Ridge Q. 
Rating:
5.0

Great service as always.

JOHN K. 
Rating:
5.0

The Person helping us was friendly and did everything quickly . Will be issuing them more when I need a trailer

Roger C. 
Rating:
5.0

Excellent service - Even went so far as to hook up the trailer.

JOHN K. 
Rating:
5.0

Phone service was worthless, I called about changing return location and was given an address in Webster, SD, which is a vacant lot.The next return location required a 1 hour round trip. I was told I would get 100 miles no charge, which does no good on trailer rental. I was told I would hear from someone to give comparable compensation and have not

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

There is nothing I would do to improve! It was great service and the man that helped me was super nice and funny! He even backed up the trailer for me because I was not good at. Next time I need a uhaul, I will definitely go here! These guys are great!

Camille M. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
3.0

You charge way too much, because of this I would never recommend u haul to anyone

randy P. 
Rating:
3.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Great customer service and easy checkout process

William K. 
Rating:
5.0

Customer did not leave a comment.

Doron J. 
Rating:
4.0

Customer did not leave a comment.

Hunter W. 
Rating:
5.0

Everything was good.

Brian B. 
Rating:
1.0

Do not promise equipment you do not have. Calling back to tell us we have to drive an hour to another city to pick up the truck your location promised several hours earlier is not acceptable. Also, try sweeping out your trailers. The one we had to settle for was filthy.

KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

Milton S. 
Rating:
5.0

Customer did not leave a comment.

shelby S. 
Rating:
5.0

Check in was easy.

mary N. 
Rating:
5.0

“Charlie” was very helpful knowledgeable and pleasant. It was a pleasure doing business with him.

Marji H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top