Customer Reviews for Charlies Pawn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Charlies Pawn

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Nita G.
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Customer did not leave a comment.

MELISSA T.
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STEFAN M.
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LINDA W.
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robert K.
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Maurice M.
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Marty G.
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Charlie was awesome. Great experience.

Lonnie P.
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Dakota P.
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Todd F.
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Nothing

Dylan J.
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randen M.
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The rep was amazingly helpful! I couldn't have asked for better service!

Stephanie P.
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Cherryl C.
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Andrew B.
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Charlie is great to work with. Very personable.

JONATHON T.
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Scott P.
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Genevieve S.
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Owner very pleasant but way too chatty delaying getting out in a timely fashion

Milo F.
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DONALD P.
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Charlie was unprofessional, he berated my wife for 15 minutes, he accused me of lying. He should not be a U-haul dealer, I will never rent from him again and will tell everyone I know of the horrific experience I had.

Dylan F.
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Attendant was not familiar with mobile/online pickup.

darrel R.
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Mark A.
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Dan B.
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Owner was on the phone chatting with a friend didn't hear me enter the building.

debra A.
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cathy S.
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The man at the location was very helpful and made sure we had everything ready to go before taking off

Caleb D.
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Douglas R.
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Helpful and courteous

Daryl S.
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MATTHEW M.
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Elizabeth S.
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JOHN K.
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Ridge Q.
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Charlie was super nice and friendly. Very helpful! We would highly recommend.

JOHN K.
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Great service as always.

Roger C.
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The Person helping us was friendly and did everything quickly . Will be issuing them more when I need a trailer

JOHN K.
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Excellent service - Even went so far as to hook up the trailer.

STEPHEN N.
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Phone service was worthless, I called about changing return location and was given an address in Webster, SD, which is a vacant lot.The next return location required a 1 hour round trip. I was told I would get 100 miles no charge, which does no good on trailer rental. I was told I would hear from someone to give comparable compensation and have not

Greg W.
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Camille M.
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There is nothing I would do to improve! It was great service and the man that helped me was super nice and funny! He even backed up the trailer for me because I was not good at. Next time I need a uhaul, I will definitely go here! These guys are great!

Rodney D.
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randy P.
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You charge way too much, because of this I would never recommend u haul to anyone

Chris E.
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Nathan S.
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William K.
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Great customer service and easy checkout process

Doron J.
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Hunter W.
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Brian B.
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Everything was good.

KENNETH W.
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Do not promise equipment you do not have. Calling back to tell us we have to drive an hour to another city to pick up the truck your location promised several hours earlier is not acceptable. Also, try sweeping out your trailers. The one we had to settle for was filthy.

Milton S.
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shelby S.
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mary N.
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Check in was easy.

Marji H.
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“Charlie” was very helpful knowledgeable and pleasant. It was a pleasure doing business with him.

JOHN K.
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Fast friendly service.

Brad J.
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Problem with U haul corporate. Evidently a reservation means nothing. Had a truck reserved a month before the move and the night before I was supposed to pick it up I was told they do not have a truck within 200 miles and I will have to travel to pick one up. This was not possible due to the fact that I was traveling home to move my family and would not arrive in time to pick it up at noon on a Saturday 200 miles from my home. I had to wait 3 more days until a truck was available, 3 more days of vacation time wasted. Do not trust U haul, customer service is a joke, They do not care about you or your family!!!

Ricardo O.
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Thanks for the time

dean B.
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Customer did not leave a comment.

BRYAN D.
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The 5x8 trailer I reserved 1 month prior was not available at time of pickup. Had to take a 6x12 that was twice the size I needed. I pre-registered, but the representative at the pick up location still went through the registration process again. Very slowly. The electrical cable was not functioning. After some effort, it was discovered that it needed to be replaced. One of the tires on the trailer had low pressure so needed to be inflated. The pick up location was switched to another area in town, but we were not informed until we arrived at the original location that was closed and then had to call a phone number posted on the door. When reserving the trailer for a Sunday pick up, UHaul website allowed us to reserve. 2 days before the pick up date, UHaul corporate contacted us and informed us that the location would be closed and we would have to pick it up on Saturday which interfered with our Saturday plans that included attending our son's college graduation. Overall, a terrible experience from UHaul corporate and at the pick up location!!!

Barry R.
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Was not told I had to pay for 2 days when I only needed it for one. RIP off

Shana J.
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Very limited space for parking the trailer

SCOTT K.
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Not sure about all questions as I dropped it off at night. But he understands my frustration about yesterday ordeal

JOHN F.
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THIS GUY COULD USE TIME MANAGEMENT TRAINING AND UHAUL TRAINING BESIDES NICE ENOUGH BUT OH LORD SLOW

ALLEN D.
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john K.
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michelle T.
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The man who worked with us at this location was very friendly, helpful, and easy to work with. My husband was at work, so I dropped the Uhaul truck off; the man helping me was very professional and friendly, as I said earlier. He made it totally hassle-free for me! I AM 100% SATISFIED!! :)

Chris H.
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jeff M.
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william R.
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Derick C.
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Benjamin G.
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Dawn B.
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The people helping were NOT educated in what they were doing and VERY VERY slow at the process We will NEVER rent from that Charlies Rental again !!!! ;(

Jeremy M.
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Customer did not leave a comment.

MATT S.
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FIX UHAUL TRAVEL, ONLINE ORDERING AND SIMPLE UHAUL CUSTOMER SERVICE!!! The places you get the trailers from dont represent Uhaul in general. The places you get Uhaul from are very nice. It's Uhaul that is the problem!!!

Manuel C.
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Customer did not leave a comment.

Brent K.
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I have no idea why we were charged MORE for a smaller truck than we originally reserved. WE reserved a 15 foot, knowing we probably didn't need all of that. We received a call stating that we can either drive to Milbank to get it - another hour there and hour back - no thank you. We decided to just down size to a 10 foot truck. They charged more than what the web site was. Yes, they offered a trailer but we didn't want to hassle with the trailer. We have used one before and knew we didn't want it. Will we use UHaul again? No because I want to know how much is being charged when I reserve a truck, not at pick up time.

Scott K.
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Other things take preference and that is not good

TERIELLE S.
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Myron D.
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Michelle D.
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Jerald E.
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jesse P.
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Aaron H.
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Eda K.
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samantha K.
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becky S.
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Melissa R.
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jAMES N.
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OVERCHARGE THEY DO NOT KNOW WHAT THEY ARE DOING CHARGED TOO MUCH RIGHT AWAY AND THEN TOO MANY DAYS

Samuel K.
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ELIZABETH D.
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TERRIBLE WORKER THERE TOOK FOREVER

Alice J.
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mark J.
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Everything good and very accommodating

Thomas S.
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Grady C.
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Jessica F.
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raymond S.
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anna B.
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UHAUL IS GOD AWFUL NEVER GIVING THEM MY BUSINESS AGAIN THIS IS NOT WHERE I WANTED TO PICK UP THE TRUCK RAN ALL OVER TOWN AWFUL

Christine K.
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Thomas S.
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clyde P.
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they treated me extremely well and were very friendly and congenial..

les R.
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Austin G.
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No reviews have been submitted for this location.

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