Please let people pick up the truck or trailer near there home. I do not appreciate that when I rented the trailer the second time you made me go all the way into the city. Did not appreciate it that at allRichard K.
Customer Reviews for Charm City Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James P.
While the location and the personnel were very good. Your customer service is terrible. While on my trip I lost a tire and i called your customer service line only to be on hold for two hours and nobody ever answered the phone. I still need for someone to call me to tell me if they will refund the tire i had to replace.Abraham P.
The counter person informed us that we could drop the truck off at any Uhaul location in Aberdeen. She did not know of an actual address. When we tried to drop off the truck at the closest location they would not take it. After spending time on the phone with your service people we were told that our drop off place was in Baltimore (we were in Aberdeen and rented one way). She finally found a place in the area where we could drop it off. We drove there and left it after hours. We ended up being charged for going over the mileage (just a little) but that was frustrating because we were misinformed to begin with.Pat N.
I was surprised to find NO Jack on a 12 foot trailer. i could not lift the tongue off the trailer hitch ball. I had to purchase a jack from Lowe's to remove the trailer from my car.Christian B.
We were charged $30 to drop it off and just told to dispute it on our card. ??????????????Matthew R.
The windshield wipers would not stay on the kept popping off how is a uhaul at a repair shop and not maintainedJessica L.
Dropped off after serviceVanessa T.
Customer did not leave a comment.Diana G.
There were problems with her computer that slowed the pick-up process.Alan H.
While Charm City cars was good to deal with, your service, app, and staff were horrendous. When my wife used the app, she set the pickup time and date for a half an hour after I got off of work on Friday, July 26th at 6:30 PM. Unbeknownst to her, when she clicked complete, the pickup time changed to 12 PM that day, so when we went to pick up the truck, we were informed that we would get no truck because we missed our pickup time. And yes she received the confirmation email, but why would she recheck it immediately when she just made the reservation. The young lady behind the counter stated, "we ain't got no more trucks, sorry." She half-assedly called two other stores and got voicemail to which she stated, "they ain't answering, call the 800 number." So I leave the store and call 1800gouhaul and proceeded to hold for 30 minutes when I got another you lady on the phone. I stated that we needed a truck and would go just about anywhere to get one since it seemed that the entire world was moving this weekend she said that I could pickup a truck at 8 am the next morning only a few miles down the road. I was ecstatic, because I thought we would be S.O.L. We show up at the appointed time and place to find out we had no reservation and no truck!?! When I looked back at the text she had sent me on Friday at 7:00PM, I see that somehow she booked the reservation for 8:00 Friday, the 26th, not the next morning, Sat. JULY 27TH AT 8:00AM. Once again we had no truck. Your company is really impressing me at this point, besides the fact that we are panicking that it is the day of our move and we have no truck. I called the 1800gouhaul number again and luckily managed to get a truck at 10 AM. The woman gave me a whole $10 discount. Now, as someone who was a chef and restaurant manager for most of my life, I dont look for something for nothing, but you guys really sucked. When I returned the truck to the location I rented it from (I was told that I would incur a very large fee if I wanted to return it to a different location that would be easier and more convenient. ) there was no one there. Not wanting to get charged for additional time, I went to the uhaul.com/share site to attempt to check in. The website told me to call 1800gouhaul, so I did. The woman who answered the phone informed me that I should go to the website to check the truck back in. Really!?! So $200 dollars later you definitely are not getting a good rating from me and I would probably not use you again.Douglas P.
Excellent customer service.RHONDA K.
The truck hesitated over and over to start. I sat in the truck several times in the heat for 20 minutes or more waiting for it to turn over. Even when I returned the truck it hesitated to start and this was witnessed by a Uhaul employee. It was a frustrating ordeal.Yvonne G.
They were supposed to open up at 8:00 AM no one showed up till 8:15 AM. A month before my pic update I had reserved a 5 x 8 trailer at a U-Haul location close to my home. However the night before pick up I was transferred 15 miles away to a store that had an 8 o'clock pick up rather than the 7 o'clock pick up that I needed. I was not happyDavid R.
Customer did not leave a comment.Alexander V.
Customer did not leave a comment.Miriam A.
Your help desk operator, Elanor, I believe was her name, was extremely helpful and professional in the phone when our original drop off location had a damaged lock box. She found us another location and would not get off the phone until we were satisfied. She was excellentDAVE D.
Customer did not leave a comment.Lamond L.
It was a closed drop-off.JIM D.
Very thorough and professional. The equipment was effective and clean and affordable. Very good experienceRHONDA K.
Customer did not leave a comment.Jiakai Z.
Customer did not leave a comment.Timothy C.
The employee was very kind and helpfulPamela S.
great and friendly serviceshahil P.
Customer did not leave a comment.Samir M.
Customer did not leave a comment.Tyann S.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Matthew D.
My best U-HAUL experience.Ashwini P.
Make sure that the person in charge isn't an hour late. My rental was at 8 but didn't get the trailer till close to 9Jonathan Z.
Customer did not leave a comment.goldie S.
Customer did not leave a comment.Lawrence J.
Customer did not leave a comment.WILLIAM ELLWOOD M.
Facility was crowded with excess vehicles making it extremely difficult to legally park an auto trailer without obstructing the parking lot. I found a location that was moderately suitable but could not move the truck after parking the trailer. A passerby had to assist me with moving the trailer as it was impossible to move myself. Do not allow auto trailer dropoffs at this location until there is a clear area created for dropoffs.Jennifer S.
This location made me aware of my overcharges and tried to help me with them. They were kind and and empathetic over my awful experience. Grace who I called at the Uhaul customer service about the over charges was not at all. I would 100% go back these guys for car service but never will UHAUL ever again at any locationKelly J.
No improvements needed. The uhaul representative was extremely helpful and courteous. Thanks for everything.MARSHALL R.
I liked everything.OSCOR M.
Clean, professionaleric E.
Customer did not leave a comment.Gloria D.
All I have the patience to say now is that I will be filing a formal complaint with UHaul. Worst experience ever with a truck rental company. Will not be using them again and I advise all others to do the same!Rami B.
I was told there were no trucks after i made a reservation. He then pulled a truck off of the curb n took a for sale sign out of a unmarked truck. He didnt do a walk around or check the miles. The transmission was shot and the loading door got stuck three times. After i returned the truck he tried to charge my card over $400!! For miles I did not use. I will never rent from here again.JESSICA N.
You have the worst customer service at your stores and calling on the phone. Your guarantee policies are false rip offs that you have to fight for but you never have an issue billing people. I made my reservation online, the time and location were changed the next day which was day of pick up. I called your sorry customer service line and couldn't get anyone on the phone for 10 minutes on hold. I finally got someone and she apologized and changed the time back to my request. I arrived at location and no one was even there, they were supposed to be open at 8:00am where as my reservation was at 9:00am. I called customer service again and waited on hold AGAIN! They had to track down the owner and I finally got the unsatisfactory service that Uhaul provides. I was guaranteed the $50.00 dollar credit to my account, upon turning in the truck nobody new what I was talking about. Called customer service AGAIN from inside your store as instructed by your employees who felt that was my responsibility. Again on hold waiting for your rep to tell me she doesn't see my credit in the acount. Now I am waiting for a manager to call me in 48 hours to so called straighten out your horrible service which you have already taken my money for. How can you improve? STOP BEING GREEDY CROOKS!!! Treat your customers with respect and good service!! Keep your word and honor your policies instead of lying and trying not to and falsely advertising that you take care of your customers!! Funny how you have no issues taking my monew, no computer issues there. When it's time for you to pay, there's a problem? I know you don't care that I will never use you again, I'm just one customer and money greedy crooks don't care about one customer. The way you improve is by caring and honoring that one customer. Sincerely, PISSED OFF GUYChristopher R.
I reserved a rental for 8am,no one was in the office until a mechanic helped out by talking to George over the phone.Never again at this location. George,the boss, was taking someone to Immigration court and he made no plans to have someone else there to serve the customer.Raymond E.
Customer did not leave a comment.Ebony H.
Customer did not leave a comment.Diana S.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.Mia J.
Drop off after hours.Melinda L.
Customer did not leave a comment.Laura B.
The account worked for about 5 to 10 minutes and it was so hot. When we returned it the guy backed it and pulled it off line. I did report it and javelin heard nothing back as of yet.tina S.
Customer did not leave a comment.Paul M.
Attendant not well trained, internet slow, took too long to pick up and return. Half hour each time. I used the express check out, but it was not express anything. The attendant was unapologetic. He had to get help from the owner, and it was a test of my patience. I passed but they did not!!Michael N.
Had to call to get a representative, when they arrived, did not know the process and had to be walked through by both myself and someone one the phone. Finally got the vehicle 40 minutes after scheduled time. Gas tank was not full and never received contract. It wasn't until after I brought the vehicle back that I was able to ask for my contract.Thaise B.
The guy behind the counter obviously did not now what he was doing... He had me waiting for 20 minutes before he even started trying to take care of me. Fight with the computer another 15 minutes because he didn't know how to launch the program I guess... Then he tries to tell me I didn't have a reservation. I showed him my confirmation email. Then he had a hard time making the reservation he had to call someone on the phone to get help... Took almost an hour to get out of there...Ruben M.
Time was not guaranteed, waited over 40mins. Only one individual at the location knew how to operate the uhaul system for the check out process, he was not there. One representative helped out with the check out process, I walked him through the process on the computer.Justin W.
Customer did not leave a comment.Steven B.
for my experience it was great. truck was fairly new, very clean.Galen B.
Customer did not leave a comment.NOURAH Y.
My reservation was for 10:00am, I arrived at 10:05am to be told the guy who runs the uhaul wasn't available & would be in shortly. When I asked how that was possible when I had a 10:00 reservation I was told the guy "owned the place" & "does what he wants". He didn't arrive until after 10:30am & consequently I lost an hour of time for my moving crew which forced me to move the last portion of my truck alone. I was extremely dissatisfied with the service, professionalism, & punctuality of this location. Absolutely horrible, I wouldn't recommend my enemy rent from here.Marcus B.
Customer did not leave a comment.REBECCA S.
This location needs more help. When we jpicked up the truck there was one person trying to run the gas station and small store and rent out trucks, One customer gave $11.00 to us to apply toward our truck rental since he kept us waiting so long while the attendant helped him, The employee took it. We never did receive the $11.00 credit, We also ordered Furniture pads and none were given to us, Very poor service would not go to that location againGREG J.
I have not rented a Uhaul from you, so I am fairly upset to be receiving invoices and review questionaires. Please check to see that you have the correct email for the actual renter, and lose me. I live in Ct, and the rental was in Oregon!JEAN W.
Customer did not leave a comment.Josh S.
Customer did not leave a comment.Eileen F.
The entire experience was easy. Friendly people. Good to know on a stressful move day that this part at least did not add to the stress. Thanks.Paula C.
Customer did not leave a comment.Tina C.