Customer Reviews for Charm City Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

The paperwork said 1/2 tank of gas but it was 1/4 tank. I had to go back in & get a worker to verify the file & let the agent at the desk know. Also the person that rented it before me left trash in it & a pair of ear buds. So I do t think it was cleaned before they rented it to me.

Rating:

2.0

The trailer was stored with orange traffic cones stacked around it with an old car tire mixed in. No assistance was given by staff to put the trailer on my trucks hitch. “Put it on and let me know when you are done.” He inspected my set up with the safety chains on the hitch and said to me “you should have your wife check the brake lights before you leave.” The links texted to me to upload my drivers license and complete my rental were not functional. We had to use my wife’s phone to complete the rental? I have moved multiple times in the military using this company’s gear. Not EVER going back to this location.

Rating:

3.0

I received the 26 foot truck dirty and cleaned it when I got to my house. I left the crap that was inside in the truck on the side of the truck with the intention of showing the U-haul representative. However, when I returned the truck at the other location, the customer service representative told me I had to clean it in its entirety or I’d be charged. Worst experience ever. It wad my fault for not checking the inside of the truck before leaving the lot. Terrible experience. .

Rating:

3.0

My uhaul experience was very pleasant thank you

Rating:

5.0

0 issues

Rating:

1.0

Smell like cigarettes. They were on their cellphone texting for more than 3 mins after bring me to the window.

Rating:

5.0

Tune up vehicle because gas mileage was horrible. Other than that all went well.

Rating:

2.0

It’s not an official U Haul location per say

Rating:

5.0

Great service

Rating:

5.0

Great service

Rating:

1.0

I was over charged

Rating:

5.0

Great service

Rating:

5.0

No issues everything went great.

Rating:

2.0

I signed up for 24/7 access but had to wait until the manager came in—he was nice but said my signup was not finished yet because I needed a contact number. I see no reason for this-I have rented multiple times before and this should have been part of booking the truck. The truck bed was very very dirty! My sweeping did nothing for the caked on mud. My belongings are dirty now. Very disappointed and will not use UHaul again.

Rating:

2.0

I'm very upset I was given a 20ft. Truck when I really needed a 26ft.truck after I explained how many rooms and how much stuff I had too pack now I have to rent a smaller truck to make another trip out of the state from MD to va.im very upset I also had a professional packer that does packing trucks for a living it's not fair 🙃

Rating:

5.0

Everything was excellent. The owner at the pick up point, I think his name was George, was highest level of excellent and thank you for people like this. Joe ONeill

Rating:

1.0

I’m being over charged for miles that I didn’t drive I’ve been trying too contact someone to help me with the situation but no one answers I have documented proof of the start miles and finished miles

Rating:

3.0

It was cluttered and small. Difficult to navigate around to park the trailer somewhere. No interaction with the staff as they were closed but speaking only of the location it was tight and challenging.

Rating:

4.0

The only reason I'm rating above average is because the young lady that worked at the location was helpful & cordial. The truck was filthy...no worries I DID NOT pay it forward!

Rating:

2.0

Nobody was there when I got there to pick up the trailer, the trailer itself was dirty and the tongue was covered in dried dirt and mud. The guy working there didn’t help hook it up and I got a call two days after dropping it off asking when I was returning it.

Rating:

5.0

Please let people pick up the truck or trailer near there home. I do not appreciate that when I rented the trailer the second time you made me go all the way into the city. Did not appreciate it that at all

Rating:

4.0

While the location and the personnel were very good. Your customer service is terrible. While on my trip I lost a tire and i called your customer service line only to be on hold for two hours and nobody ever answered the phone. I still need for someone to call me to tell me if they will refund the tire i had to replace.

Rating:

3.0

The counter person informed us that we could drop the truck off at any Uhaul location in Aberdeen. She did not know of an actual address. When we tried to drop off the truck at the closest location they would not take it. After spending time on the phone with your service people we were told that our drop off place was in Baltimore (we were in Aberdeen and rented one way). She finally found a place in the area where we could drop it off. We drove there and left it after hours. We ended up being charged for going over the mileage (just a little) but that was frustrating because we were misinformed to begin with.

Rating:

3.0

I was surprised to find NO Jack on a 12 foot trailer. i could not lift the tongue off the trailer hitch ball. I had to purchase a jack from Lowe's to remove the trailer from my car.

Rating:

1.0

We were charged $30 to drop it off and just told to dispute it on our card. ??????????????

Rating:

4.0

The windshield wipers would not stay on the kept popping off how is a uhaul at a repair shop and not maintained

Rating:

3.0

Dropped off after service

Rating:

3.0

There were problems with her computer that slowed the pick-up process.

Rating:

1.0

While Charm City cars was good to deal with, your service, app, and staff were horrendous. When my wife used the app, she set the pickup time and date for a half an hour after I got off of work on Friday, July 26th at 6:30 PM. Unbeknownst to her, when she clicked complete, the pickup time changed to 12 PM that day, so when we went to pick up the truck, we were informed that we would get no truck because we missed our pickup time. And yes she received the confirmation email, but why would she recheck it immediately when she just made the reservation. The young lady behind the counter stated, "we ain't got no more trucks, sorry." She half-assedly called two other stores and got voicemail to which she stated, "they ain't answering, call the 800 number." So I leave the store and call 1800gouhaul and proceeded to hold for 30 minutes when I got another you lady on the phone. I stated that we needed a truck and would go just about anywhere to get one since it seemed that the entire world was moving this weekend she said that I could pickup a truck at 8 am the next morning only a few miles down the road. I was ecstatic, because I thought we would be S.O.L. We show up at the appointed time and place to find out we had no reservation and no truck!?! When I looked back at the text she had sent me on Friday at 7:00PM, I see that somehow she booked the reservation for 8:00 Friday, the 26th, not the next morning, Sat. JULY 27TH AT 8:00AM. Once again we had no truck. Your company is really impressing me at this point, besides the fact that we are panicking that it is the day of our move and we have no truck. I called the 1800gouhaul number again and luckily managed to get a truck at 10 AM. The woman gave me a whole $10 discount. Now, as someone who was a chef and restaurant manager for most of my life, I dont look for something for nothing, but you guys really sucked. When I returned the truck to the location I rented it from (I was told that I would incur a very large fee if I wanted to return it to a different location that would be easier and more convenient. ) there was no one there. Not wanting to get charged for additional time, I went to the uhaul.com/share site to attempt to check in. The website told me to call 1800gouhaul, so I did. The woman who answered the phone informed me that I should go to the website to check the truck back in. Really!?! So $200 dollars later you definitely are not getting a good rating from me and I would probably not use you again.

Rating:

5.0

Excellent customer service.

Rating:

2.0

The truck hesitated over and over to start. I sat in the truck several times in the heat for 20 minutes or more waiting for it to turn over. Even when I returned the truck it hesitated to start and this was witnessed by a Uhaul employee. It was a frustrating ordeal.

Rating:

1.0

They were supposed to open up at 8:00 AM no one showed up till 8:15 AM. A month before my pic update I had reserved a 5 x 8 trailer at a U-Haul location close to my home. However the night before pick up I was transferred 15 miles away to a store that had an 8 o’clock pick up rather than the 7 o’clock pick up that I needed. I was not happy

Rating:

5.0

Your help desk operator, Elanor, I believe was her name, was extremely helpful and professional in the phone when our original drop off location had a damaged lock box. She found us another location and would not get off the phone until we were satisfied. She was excellent

Rating:

5.0

Same

Rating:

3.0

It was a closed drop-off.

Rating:

5.0

Very thorough and professional. The equipment was effective and clean and affordable. Very good experience

Rating:

5.0

The employee was very kind and helpful

Rating:

5.0

great and friendly service

Rating:

5.0

My best U-HAUL experience.

Rating:

1.0

Make sure that the person in charge isn't an hour late. My rental was at 8 but didn't get the trailer till close to 9

Rating:

1.0

Facility was crowded with excess vehicles making it extremely difficult to legally park an auto trailer without obstructing the parking lot. I found a location that was moderately suitable but could not move the truck after parking the trailer. A passerby had to assist me with moving the trailer as it was impossible to move myself. Do not allow auto trailer dropoffs at this location until there is a clear area created for dropoffs.

Rating:

5.0

This location made me aware of my overcharges and tried to help me with them. They were kind and and empathetic over my awful experience. Grace who I called at the Uhaul customer service about the over charges was not at all. I would 100% go back these guys for car service but never will UHAUL ever again at any location

Rating:

5.0

No improvements needed. The uhaul representative was extremely helpful and courteous. Thanks for everything.

Rating:

5.0

I liked everything.

Rating:

4.0

Clean, professional

Rating:

1.0

All I have the patience to say now is that I will be filing a formal complaint with UHaul. Worst experience ever with a truck rental company. Will not be using them again and I advise all others to do the same!

Rating:

1.0

I was told there were no trucks after i made a reservation. He then pulled a truck off of the curb n took a for sale sign out of a unmarked truck. He didnt do a walk around or check the miles. The transmission was shot and the loading door got stuck three times. After i returned the truck he tried to charge my card over $400!! For miles I did not use. I will never rent from here again.

Rating:

1.0

You have the worst customer service at your stores and calling on the phone. Your guarantee policies are false rip offs that you have to fight for but you never have an issue billing people. I made my reservation online, the time and location were changed the next day which was day of pick up. I called your sorry customer service line and couldn't get anyone on the phone for 10 minutes on hold. I finally got someone and she apologized and changed the time back to my request. I arrived at location and no one was even there, they were supposed to be open at 8:00am where as my reservation was at 9:00am. I called customer service again and waited on hold AGAIN! They had to track down the owner and I finally got the unsatisfactory service that Uhaul provides. I was guaranteed the $50.00 dollar credit to my account, upon turning in the truck nobody new what I was talking about. Called customer service AGAIN from inside your store as instructed by your employees who felt that was my responsibility. Again on hold waiting for your rep to tell me she doesn't see my credit in the acount. Now I am waiting for a manager to call me in 48 hours to so called straighten out your horrible service which you have already taken my money for. How can you improve? STOP BEING GREEDY CROOKS!!! Treat your customers with respect and good service!! Keep your word and honor your policies instead of lying and trying not to and falsely advertising that you take care of your customers!! Funny how you have no issues taking my monew, no computer issues there. When it's time for you to pay, there's a problem? I know you don't care that I will never use you again, I'm just one customer and money greedy crooks don't care about one customer. The way you improve is by caring and honoring that one customer. Sincerely, PISSED OFF GUY

Rating:

4.0

I reserved a rental for 8am,no one was in the office until a mechanic helped out by talking to George over the phone.Never again at this location. George,the boss, was taking someone to Immigration court and he made no plans to have someone else there to serve the customer.

Rating:

3.0

Drop off after hours.

Rating:

3.0

The account worked for about 5 to 10 minutes and it was so hot. When we returned it the guy backed it and pulled it off line. I did report it and javelin heard nothing back as of yet.

Rating:

2.0

Attendant not well trained, internet slow, took too long to pick up and return. Half hour each time. I used the express check out, but it was not express anything. The attendant was unapologetic. He had to get help from the owner, and it was a test of my patience. I passed but they did not!!

Rating:

2.0

Had to call to get a representative, when they arrived, did not know the process and had to be walked through by both myself and someone one the phone. Finally got the vehicle 40 minutes after scheduled time. Gas tank was not full and never received contract. It wasn't until after I brought the vehicle back that I was able to ask for my contract.

Rating:

1.0

The guy behind the counter obviously did not now what he was doing... He had me waiting for 20 minutes before he even started trying to take care of me. Fight with the computer another 15 minutes because he didn't know how to launch the program I guess... Then he tries to tell me I didn't have a reservation. I showed him my confirmation email. Then he had a hard time making the reservation he had to call someone on the phone to get help... Took almost an hour to get out of there...

Rating:

1.0

Time was not guaranteed, waited over 40mins. Only one individual at the location knew how to operate the uhaul system for the check out process, he was not there. One representative helped out with the check out process, I walked him through the process on the computer.

Rating:

5.0

for my experience it was great. truck was fairly new, very clean.