I thought everything was great. The only thing that I would change is letting people know the turn in process. I ended up dropping my keys in before I could get some pictures and such. Other than that the service was great, and the owners were really nice.DAKOTA C.
Customer Reviews for Charo Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There won't ever be a next timeSYSTO R.
This Box Elder SD location went above and beyond after a stressful day. That is why I rated them a Excellent. But I would rate my experience with U-Haul Poor. U-Haul called on the morning of Friday, June 25th. I was in Dickinson ND and an U- Haul representative said I needed to drive from Dickinson ND to Box Elder SD which is four and 1/2 to 5 hour drive to pick up my truck. I asked if I could take a moment to think about and call her back and she said if you don't want it we have other people that will take it. I had my reservation since May 17th. My reservation meant nothing to U-Haul. It is stressful enough moving and this fiasco on top was overwhelming. I ended up needing another truck and went thru the new Penske location in Dickinson. I called the evening of Sunday, June 27th and it was delivered to the location by 7:00 the next morning. It was more money then U- Haul but I will use Penske or another moving company before I will use U-Haul again.KELLY K.
Our pick up location was changed and I was never notified. I was at Deadwood Ave Uhaul at 7 am and didn't pick the truck up at this location until 8:15 am because of the confusion and that created a mess with the packers I was meeting at my house. The truck cabin smelled of smoke and the cup holder was sticky. The truck mechanically ran great with no problems.HEATHER G.
Customer did not leave a comment.JEFF L.
I still don't understand why the 6 x 12 trailers can't be rented for one way.DALE A.
Customer did not leave a comment.Kathleen D.
Customer did not leave a comment.Chad R.
Customer did not leave a comment.Jake A.
Customer did not leave a comment.Mark P.
Very kind gentleman owns it.Brad S.
Location was fine. It changed last minute so a notification would've been nice. Also for 24/7 check in using the app to get verified took a really long time. Over 30 min on the phone and that cut into our rental time.James O.
Be open when you're supposed to have a truck back at 9 am. Was told they don't hold regular hours.SHERYL E.
Customer did not leave a comment.Magnolia R.
Nothing less than outstanding and professional people. Would recommend without hesitation. Thank you!Charles F.
Customer did not leave a comment.Logan Zollman Z.
Staff was super friendly. I arrived after hours expecting to drop off my trailer and unhook it by myself. The Australian gentleman that runs the store came out of the shop 15 mins after they closed, unhooked the trailer, and had my receipt printed within a matter of minutes. Overall great customer service!STEVEN K.
Folks were nice and it was quik and no hassles...Tory A.
Customer did not leave a comment.ZAKARIAH V.
Quick and easy drop off. Very friendly. Will use this business in the future for my transportation rental needs.Harold N.
Staff was professional and did an excellent job checking in the equipment.Michael M.
Customer did not leave a comment.Christy D.
the Aussie I dealt with was very friendly and knowledgeable (sorry I forgot his name). Only one suggestion ......the really could stand to keep a few balls and receivers on hand.John L.
U-Hauls whole networking pc system needs upgrading to speed up service for its customersKARROL Art M.
It was the best experience I've had with U-Haul yetScott C.
Customer did not leave a comment.kris P.
Great customer service, and they gave me the best equipment possible with the best tires! Made my trip less stressful overall ðŸ™‚Austin S.
Customer did not leave a comment.GERALDINE B.
Customer did not leave a comment.Lori P.
Very nice people at that site.OWEN O.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.James J.
Great management. Friendly to customers and thorough in explaining everything. I'd rent again from them!RICHARD C.
Double check the way the equipment is attached. They didn't attach the chains correctly and if I hadn't caught it it would have been sparking all over.CRISTINA G.
Customer did not leave a comment.Mauritz V.
Customer did not leave a comment.LOGAN S.
Worked out great. It would have been nice if they were open a little later. Had to rush to make my 4 pm pickup time, seemed like I didn't have much choice. But service and truck were great.Georgia V.
Facility could use some upgrades. Staff were awesome to deal with tho.Mike H.
Customer did not leave a comment.Eric M.
Owner had multiple problems with the computer, not hardware or software, but his ability to operate it.Scott L.
Thank you again Mr. Ken Jobbins, another great experience with your company. I will recommend you to others. Stay safe & well. Patti BoardmanPatti B.
Customer did not leave a comment.Ronald F.
Customer did not leave a comment.Katherine P.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.MELISSA D.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Britni S.
The proprietor was very helpful and provided very courteous assistance.Michael G.
The reservation process was chaos. I ended up with a positive experience BUT only thanks to Ken at the pickup site.Michelle P.
Issue was with the Winner SD office that indicated they had a trailer ready to go then I get a call shortly before pick up that I would have to drive8 hour round trip to get a trailer. When Inwent to the drop off office they were not set up to receive car trailers but gacefully accepted it do to the run around I already experienced.BRAD B.
Customer did not leave a comment.echo W.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Randy K.
They were awesome.Jody P.
Customer did not leave a comment.John A.
Need a convenient pick up and drop off in Box Elder SD? This place is the best. It doesn't look like much but the Operators no-nonsense convivial attitude is all you need. Well, that and a trailer of course.aaron G.
When I took the appliance dolly I had rented back a couple of days after dropping off the truck and car dolly, the owner showed me the truck. The bearings went out on the rear axles, and there was very little oil in the rear transfer case. The truck had 20,000 miles and was poorly maintained. He got permission from U-Haul HQ to do repairs in his shop, because after a short test drive, he didn't feel safe taking it to the main Rapid City U-Haul terminal.John D.
Charo Automotive was part of a larger issue. I had booked this rental online and requested a different pickup location. No one from UHaul contacted me to let me know that the pickup location had changed, and I ended up taking a cab to the wrong part of town. Here is the problem with Charo. The owner doesn't understand U-Haul's online system at all. I had pre-paid and pre-checked in. All I needed to do was pickup the keys and go. My reservation was for 7:30AM and he didn't arrive at his business until after 9AM, and I wasn't on the road until close to 10AM. Instead the owner spent 30 minutes on the phone trying to figure out what to do. When I finally was able to leave, he swore at me, he told me he hated this UHaul business, oh and by the way, he had a loaded gun behind the counter. I have pictures of that for proof. He should not be representing your company. Lastly, the gas tank was empty, the inside of the cab was dirty with dog food on the floor and pet hair on the seats, and the windshield was so covered in bugs, that I had to stop and scrub it right away just to see.Spencer A.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Nicole S.
Great gentleman, wonderful customer service. I'll be going back to this locationTyler M.
Customer did not leave a comment.CHARLIE K.
Ken also booked everything for me and told me how everything works. Unfortunately, the Sioux Falls Uhaul was not as knowledgeable.Larry L.
Rental- drop off closed mid day ? About 3:00 in the afternoon.Bill G.
Customer did not leave a comment.Ricci S.
Customer did not leave a comment.Rhonda H.
Customer did not leave a comment.Tom M.
NEED MORE CAR TRAILERS ,THERE WASN'T ANY IN RAPID CITY SOUTH DAKATO GENEGene H.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Marita L.
Customer did not leave a comment.Ron H.
Customer did not leave a comment.Warren J.
The agent delayed our moving by about 45 minutes because he wanted to talk about his life story. We were charged a $25 cleaning fee and cannot reach anyone at the location. They don't answer the phone or return phone calls.Eric L.
Ken was friendly and very helpful. He provided excellent customer service and went out of his way to ensure my cross-country rental was successful.James H.
Ken from Charo Automotive was a pleasure to work with. He was pleasant and everything was ready for us when we got there, Will definitely recommend him to others we know movingAllison T.
Customer did not leave a comment.Marcos C.
Customer did not leave a comment.Rick S.
This location is extremely pleasant to rent from. The owner has the customer's best interest in mind when renting out trucks and equipment. I would recommend this location to anyone that has a pending move!John D.
The Australian guy who runs the place was just awesome everything just like it should be he hooked the trailer up mad sure it was put on right i put over 900 miles on it with no issues at all thank you Jim from Algonquin ILJames G.
Don't change the location of the rental pick-up. The trailer was not sealed and snow got inside and soaked the items that were inside the trailer. My reservation information (destination) was not in the system when I went to pick up the trailer.Joshua O.
The hours were not the same as listed. When we went the first day to drop it off it was earlier than it was due back but the door was locked and no one was there. We went back the next day and the guy was really nice and helpful and explained why no one was there. There was a key drop off there so we still could have dropped it off we just preferred to do it in person.Mikel M.
Customer did not leave a comment.robert U.
Brakes were awful! Maybe our fault for trusting and not verifying mileage, but did a local move 2 miles from original residence (3trips total back and forth) and were charged for nearly a 100 miles when we didn't put more than 30 on. Pretty disappointing especially when you don't have that kind of money to waste in the first place!Erin J.
Customer did not leave a comment.Cody R.
Customer did not leave a comment.Ken F.
Customer did not leave a comment.TRE W.
Customer did not leave a comment.Scott J.
Agent was cranky on the phone before we got there, and didn't seem aware of the correct time we were to arrive (may have been a corporate scheduling issue). Pleasant and helpful once we spent 15 minutes on small talk as we arrived to improve his mood.Alex S.
Customer did not leave a comment.TULLY J.
Customer did not leave a comment.Kevin H.
I was not happy that the location site I chose to pick up the truck was changed and I was not notified. This caused a 2 hour delay and I was on a tight time schedule to begin with. Then by luck someone was dropping off a truck that someone else had reserved, after several phone calls that one was given to me since I had made my reservation 3 weeks in advance and even paid for it. It is very frustrating when you think everything is in place and you call to confirm your reservation and your told there is a shortage of trucks in your state and we don't have one for you. I feel sorry for the person that was counting on the truck that was given to me.Mindy W.
Excellent placeKenneth F.
Ken is awesome, very friendly and helpfulJoseph S.
No one on site at return, had to leave without possessing return.MICHAEL D.
Customer did not leave a comment.JOYCE Z.
Customer did not leave a comment.Lyle B.
Customer did not leave a comment.peg L.
Ken at this location was excellent! There were numerous issues with your computer system and we waited an hour to get the truck! And then they gave my truck to someone else on line!! Ridiculous You need to update your computer system immediately!!!Donna R.