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BENNY W
Customer Reviews for Chavez Plumbing and Supply LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, very friendly
ROBERT DGood Customer Service the lot was clean clean. Very professional.
RICHARD M24 drop off location was great
SARA SService the trucks . Checkout of trucks is time consuming and frustrating. The mobile process scares away the age group with the most money to spend. Im 61, in good shape and won’t do the mobile process again. Uhaul has the costumer doing all the work and they collect the money . I hate Walmart and that’s what uhaul reminds me of. Uhaul wants to call all of the shots yet have lousy customer service and take no accountability. Ans the mileage overages would be great but the equipment I had was long overdue for a service. Uhaul better step up their game because they no longer have a name consistent with quality
Jillian CThey were great, i was tired and being an ass. They absolutely are first class people.
BRENT DOpen on Sunday's half day unless it's a holiday, just my opinion..Thank You Uhaul for all your great services..
BARBARA RSalesperson could remind customer that a text message would be sent to verify information pertaining to the rental of the trailer. I missed this text.
CLAIRE MGreat company to work with opened early to help me
Andrew WYea, it was convenient and customer service was very helpful
JOSE GThe store was organized and I love the email confirmation and receipts.
Karma SKeep up the excellent service you gave to me.
Elsie Wx
steven mStaff very friendly and professional. Definitely going to recommend them to my family and friends 😁
dina jExperience was very convenient.
Dianna MExcellent customer service
Regina SThy were very helpful and prompt.
BILL JJet, was super friendly and helpful
scott mEngine light was on
Marc MI was given the utmost professional and friendliest customer service not just hearing grants but also CC over the phone from Albuquerque as well thank you so much to all employees of U-Haul
Jamie FNothing, the staff was courteous and friendly very helpful with my return of the truck..I would highly recommend this place..
barbara rHe did it right.
Samuel BIt’s hard to say in today’s world we are all just trying.
todd jGreat customer service! Thank you so much!
Alexis MStaff went beyond expectations to help me with equipment returns. Thank you!
Robert TAlways great service with a smile and everyone is eager to help me here every time I come in :)
CRISTINA IGreat customer service
Hollan SThere were no 15' trucks available which is what I was seeking. Otherwise good experience.
Shawn AThe "easy" pick up option using a cellphone was a complete nightmare. Uhaul gps kept saying we were in the wrong location, despite being parked in front of Chavez Plumbing. When, finally, uhaul bent the rules to verify us, the lock on the lockbox wouldn't work. It took almost 15 minutes of resetting combo, puling, jerking and tugging to finally gain access. All in all, it took one and a half hours to get the truck. My feeling is that the issues were uhaul related, not location oriented. The uhaul customer service rep stayed on the phone the whole time and was finally successful for getting us our truck. Kudos to her, whoever she was... Hideous experience overall...
Leone MEverything as was great n even personal
Bessie HNothing, everything was great
Larry DDropped off truck after hours. Good cell phone recieption. Key drop was easy to find.
Manuel MKeep the fuel at half way mark if we are expected to leave it at the half way mark. The drop point should do a better job at check in and not be quick to charge for an extra day if it was turned in on time.
Cythinia ADrop off location was closed. The web site was hard to use as it kept saying it did not exisit. Not sure why.
Cythinia AThe man that helped me was super helpful in attempting to assist us in getting a credit for early drop off. Great customer skills in person and on the phone. Definitely top notch Uhaul experience at our drop off!
Judy GGreat customer service
Hollan SStaff was very helpful, knowledgeable and friendly. Keep up the good work!
Charlene RThank you.
ann sone tail light did not work on eather trailer we tryed
Carol DNothing. Everything was just fine.
Thelma DThis u-haul dealership opened an hour earlier than any of the neighboring u-haul dealerships. Very grateful for that.
Juan K