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Steve O
Customer Reviews for Chavez Plumbing and Supply LLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a pleasure going to Chavez Plumbing for my U-Haul needs. I would highly recommend using this outlet. The lady who works there is highly intelligent and knowledgeable and knows her "stuff," and she is not afraid to get her hands dirty. When I get the equipment I am in need of, I'm always in and out quickly.
KRIS BI don't think you can improve. Every time I use the U-Haul service from Chavez Plumbing, everyone there is friendly and very helpful. That is my go-to place for U-Haul.
KRIS BGreat staff! Very friendly and helpful
THERESA BKeep their dog, somewhere else and not behind the counter. Scared the c***p out of me.
Don BApril 18th 2025 Eric @ uhaul customer service -ABQ Re:5053390464 To Whom It May Concern: I rented a truck from Chavez Plumbing in Grants, NM. I attempted to replace the fuel prior to returning the vehicle however, I had insuffient funds on my card. I would have to have my $100 deposit released by Uhaul before I could replace the fuel in the Uhaul. A case of Catch 22. Simple. Really. Well, not for the counter clerk back at the Uhaul desk. In fact, it proved to be even more difficult than the CheckIn had been. I did not think that was possible. Well, it is possible. She did, after all, finally manage the CheckIn. However, the CheckOut remains undone to this day. She led me to believe she understood the situation, and allowed me to take the truck down the street to get the gas after my deposit was released. An action that is normally instantaneous. I usually have my deposit back on my bank card before Mr Chavez could hand me the transaction receipt. So, off I go to get gas. After an hour, I figured she must be stuck Back to the Uhaul counter I go. Oh, yes. She’s stuck alright and now acting like she did not know what I was talking about. I returned to the gas station with the truck again! That's my third trip to the gas station, now. This time, I figure, however much money was left on that card I will just go ahead and put that amount. At least it's most of the gas. But, oh no, Allsups has a hold on that amount and cannot regain access to it. Great! Refusing to look into the very blank eyes of the Zombie clerk for another round of ZERO RESOLUTION, I called instead, said I was dropping the truck off AGAIN. and would attempt to finish this some other time. Now, in defense of the poor little thing, I have attempted to use UHaul’s website. It is beyond frustrating. To the point of giving up. Brain shutdown. Complete refusal to even try the system again. Not going to do it, you can't make me. It IS THAT BAD! One would think that management would know that blank look on their employees faces by now and step in with assistance. There must have been no manager yesterday. If only there had been. I would not be writing another complaint to Uhaul. So, my last attempt to put gas in the truck was too near closing time to expect Sudden Resolution. My ride was waiting for me. To add insult to what is already serious injury, I dropped the keys in my purse (. As I had been very careful to do all day long) and went home. I told the girl I would leave them in the truck. It's what I intended to do. The person giving me a ride home said to me, after I recanted the events of attempting to check in the truck, he said, “they let you take a $30,000 truck down the street three times to put in $12 worth of gas?” Yes. Indeed. He said, “no seriously! “ I said, “yes seriously! “ I could be trusted to continue to take the truck up and down the road after it had already been checked in, (they had to hand me back the keys) but not trusted to give them $12 as soon as the deposit hit my card and I stood there in front of their cash register waiting for it. I guess I couldn't be trusted to do that! But, hand keys back to me so I could go down the road three times (each time adding more mileage to what is due since check-in), that, yes that, was okay. There was trust enough for that! So now, I would hope as a CUSTOMER SERVICE EXPERT THAT YOU MIGHT FEEL AS THOUGH YOU HAVE A BIGGER PICTURE OF THE SITUATION NOW. I HAVE NO WAY, EXCEPT TO WALK, TO GET BACK TO THE U-HAUL CHAVEZ PLUMBING DEALERSHIP. IT IS FAR TOO FAR TO WALK. I'M 62 YEARS OLD! I expect Uhaul to provide customer service now where there was none when I needed it. This will require a direct response. In writing please. Terry Brandenburg
TERRY BWrong location on our app link U-Haul needs to work on their app .
Raymond MNothing, very friendly
ROBERT DGood Customer Service the lot was clean clean. Very professional.
RICHARD M24 drop off location was great
SARA SService the trucks . Checkout of trucks is time consuming and frustrating. The mobile process scares away the age group with the most money to spend. Im 61, in good shape and won’t do the mobile process again. Uhaul has the costumer doing all the work and they collect the money . I hate Walmart and that’s what uhaul reminds me of. Uhaul wants to call all of the shots yet have lousy customer service and take no accountability. Ans the mileage overages would be great but the equipment I had was long overdue for a service. Uhaul better step up their game because they no longer have a name consistent with quality
Jillian CThey were great, i was tired and being an ass. They absolutely are first class people.
BRENT DOpen on Sunday's half day unless it's a holiday, just my opinion..Thank You Uhaul for all your great services..
BARBARA RSalesperson could remind customer that a text message would be sent to verify information pertaining to the rental of the trailer. I missed this text.
CLAIRE MGreat company to work with opened early to help me
Andrew WYea, it was convenient and customer service was very helpful
JOSE GThe store was organized and I love the email confirmation and receipts.
Karma SKeep up the excellent service you gave to me.
Elsie Wx
steven mStaff very friendly and professional. Definitely going to recommend them to my family and friends 😁
dina jExperience was very convenient.
Dianna MExcellent customer service
Regina SThy were very helpful and prompt.
BILL JJet, was super friendly and helpful
scott mEngine light was on
Marc MI was given the utmost professional and friendliest customer service not just hearing grants but also CC over the phone from Albuquerque as well thank you so much to all employees of U-Haul
Jamie FNothing, the staff was courteous and friendly very helpful with my return of the truck..I would highly recommend this place..
barbara rHe did it right.
Samuel BIt’s hard to say in today’s world we are all just trying.
todd jGreat customer service! Thank you so much!
Alexis MStaff went beyond expectations to help me with equipment returns. Thank you!
Robert TAlways great service with a smile and everyone is eager to help me here every time I come in :)
CRISTINA IGreat customer service
Hollan SThere were no 15' trucks available which is what I was seeking. Otherwise good experience.
Shawn AThe "easy" pick up option using a cellphone was a complete nightmare. Uhaul gps kept saying we were in the wrong location, despite being parked in front of Chavez Plumbing. When, finally, uhaul bent the rules to verify us, the lock on the lockbox wouldn't work. It took almost 15 minutes of resetting combo, puling, jerking and tugging to finally gain access. All in all, it took one and a half hours to get the truck. My feeling is that the issues were uhaul related, not location oriented. The uhaul customer service rep stayed on the phone the whole time and was finally successful for getting us our truck. Kudos to her, whoever she was... Hideous experience overall...
Leone MEverything as was great n even personal
Bessie HNothing, everything was great
Larry DDropped off truck after hours. Good cell phone recieption. Key drop was easy to find.
Manuel M