Customer Reviews for Cheapo Depot

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cheapo Depot

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DANIEL B. on

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dann r. on

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Kurt G. on

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Clean the windshield.

randell m. on

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Joseph B. on

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jim w. on

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was awkward turning in truck -- after hrs.

Alan B. on

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Jim N. on

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kathy w. on

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bryan s. on

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JOHN C. on

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Dragan M. on

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Poor customer service. Guy was high on something. Mumbled for 20 minutes while trying to type on the computer. Tried to sell me some weed vape thing. Transporter was full of ice and snow. He didn’t come out to hook it up to my vehicle. I had to do it myself. Straps were frozen in ice to transporter. Had to go to carwash to soak straps to unfreeze them from the ice. Had to chip away at the ice where the car would drive on and sit. The list goes on. Worst experience I’ve ever had with Uhaul

Kelly T. on

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My uhaul experience we horrible. I reserved a truck in Iowa , only to be told a day before I had to drive to Wisconsin to pick up a truck if I wanted a truck to drive. I did not have the truck returned exactly at 10am they charged me another 40 dollar for a whole day when it was a matter of hours. Was not able to change my drop off location but they can change the pick up location . Never will use uhaul again.

PHILIP T. on

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Debbie L. on

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Very nice employee, and easy to return

Andrew M. on

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To improve for clients moving forward, you could start with not overbilling them and being honest with your clients. It is the motto for most successful businesses, clearly this UHAUL location has some work to do on the customer service end.

Joe N. on

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Brett E. on

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Vanessa J. on

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And great customer service

Scott M. on

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Cup holders and area around the cup holders had spilled soda.

Ann L. on

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Joshua H. on

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John B. on

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Easy quick drop off!

Nicholas H. on

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The guy that checked the truck back in was nice. He agreed that the trucked smelled funny. I did not enjoy the four hour ride smelling that.

Gerard S. on

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I mentioned, I was having problems with the key switch

Kurt M. on

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Cruise control on trucks

Stephen L. on

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I ordered 24 furniture pads. They had only 3 available. Disappointed.

Michael S. on

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It was awesome!!!

ronald s. on

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Terri Z. on

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When we started to load the trailor we opened it up to find a large wooden pallet that we will now have to dispose of it and we have to clean it out. The trailor itself was maintain nicely

Jon E. on

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They need a better sign from U Haul! Not very easy to notice from the road. Directions to a gas station for easy access with a large truck. Process was done very quickly and with very knowledgeable people.

Rebecca B. on

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Friendly service!

Rebecca B. on

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TODD M. on

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No comment.

Ger X. on

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The location was La Crosse, but no one informed me. Had to drive there extra miles back and forth. Was not prepared for that. Happy extra miles was given.

Amber R. on

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Staff didn't know how to properly hook up trailer. Also didn't know to check brake fluid reservoir (which was appallingly low) and told us they had no training. Also while waiting woman had come in because the staff didn't hook up her trailer properly and it came off the hitch while driving. Staff member owned up to not hooking it up correctly. Will never use location again.

Jennifer L. on

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First, I rented a trailer. The employee that attached it didn't tighten the trailer down to the hitch ball. We got maybe a mile up the road and the trailer came off, in 4 lanes of traffic, when we slowed down to stop, the chains (which were attached) pulled the trailer into the back of the vehicle. It hit the frame underneath the vehicle. When I went back (shortly after this happened) the employee was instantly apologetic, asked if there was damaged, I stated I didn't know. He attempted to return the trailer on the computer but ended up returning another person's equipment. He ended up calling the manager, which turns out he's dating. He was overwhelmed and had to walk away, after she arrived. I wanted to bring the trailer back and get a truck. The driver I had no longer wanted to pull the trailer. She was scared it would happen again and was generally mad at the whole situation. The manager never once apologized, never asked about damages, acted like I inconvenienced her. Never told me the full cost before printing the contract for me to sign for the truck. But I had to move things that day. What was suppose to cost $21 something.. ended up costing me $193. I put more gas in than the contract said I had to. Upon returning, the same employee was there. He, again, apologized. I told him I over filled the gas tank, he stated, "it happens." Not once did the manager ask about damage, no one checked the vehicle for damages or trailer for damage, in my presence. No one offered to make anything better, considering the situation. While I got done what I needed to, I was hours late and spent way more than budgeted.

kerry m. on

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Christy H. on

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Tina H. on

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Julie S. on

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Staff made the whole process easy for me and explained everything so I understood. Very knowledgeable and comfortable to talk to.

Taylea B. on

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Maryruth M. on

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todd k. on

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Lacey L. on

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Alice was very friendly and extremely helpful and well as the gentleman working.

pamela F. on

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Good customer service

Anthony P. on

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Alice was extremely helpful and provided great customer service! Really helped me out in a pinch...thanks!

Patrick K. on

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martha b. on

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Alice at Cheapo Depot was the best to help me out. She drove the truck to my apartment after she closed the Depot at 6pm and then I drove her back to her car at Cheapo Depot . Alice went over and above to help out a customer. I highly recommend working with Alice and Cheapo Depot. This is truely good customer service. Thanks, Alice.

Vicki V. on

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We had great service in Prairie du Chien. She helped us hook it up and return it in -10 temperature

Laurie M. on

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JEREMY M. on

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MARGARET H. on

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John N. on

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Person at desk was unable to locate my drop off location as I had set up and thought I was dropping in Neenah- where I had originally wanted to pick up. We had just dropped a truck off in Fayette the Saturday before so no idea what her issue was.We rented a truck and trailer in a weeks time and had issues with both , first the scheduling “ manager” Mark was very rude as to why truck size had not been changed as requested. He in fact stated “!its fixed now, what else do you want”. I recommend you listen to that call.Would hope Uhaul would have better communication and customer service. Was instructed to call a # at pick up of trailer upon drop off that picked up and immediately disconnected call. Probably not use again in future.

LINDA S. on

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The personnel do not know how to load a vehicle on the auto transport--how to use ratchet straps--where to place the tires on the transport. Within 100 miles, the straps fell off as the car shifted forward....and one strap was caught in the gear. Thankfully, a kind gentleman helped me pull it free so it could be re-adjusted and secured.

Jerry M. on

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This was my second rental at this location in the last month. Again, Alice took care of my every need. She is kind, efficient and very knowledgeable. I would recommend this location to anyone needing to rent a U-haul. Alice is Awesome!

Dennis J. on

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dominic d. on

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Jerry M. on

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My rental through Cheapo Depot for this U-haul rental was superb! From start all the way through the finish was excellent. Alice who took care of me was outstanding in every way. She is knowledgeable, courteous, and and went above and beyond to find the truck and have it available for my rental at the time I needed it most. I would highly recommend Cheapo Depot for all your truck rental needs. It was OUTSTANDING!

RON L. on

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Linda W. on

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Seemed put out to help even though there was no one else in the store.

Mark S. on

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I reserved a 15 ft. moving van with a ramp on 11/15/17. I was sent an email confirmation that the van would be available. I was notified 2 days before my reservation date that they didn't have the van and that I would have to drive 30 miles away and get another one. I said that is not acceptable and they agreed to go get the van themselves. When I arrived the morning of my reservation they did not have the van I requested because they were not able to get it from another location. Lots of excuses all the way around and blaming district managers and blaming the attendant who took my reservation. It was not a good experience. They did reduce the rate of the rental I did use and U-haul is supposed to be sending a $50 check. First and last time I use U-HAUL!

karen m. on

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James B. on

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john y. on

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donna b. on

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Davis F. on

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See previous review

David H. on

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Art O. on

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David N. on

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David H. on

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carrie l. on

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judy s. on

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David H. on

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GINA D. on

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Todd K. on

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At the time of the scheduled pickup, the store only had one employee working. Another customer was picking up a trailer, so the sole employee had to lock the store door, and I had to wait outside, while she went to help the other customer hook up the trailer. She was very good at her job, and took care of me in a timely manner, but the store management should better staff the store. It was fortunate that there were not any other customers browsing through the store aisles at the same time.

Elizabeth G. on

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Patti K. on

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Elizabeth K. on

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Chris S. on

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when we went in to return trailor, they just said, drop it around back somewhere. didn't ask if we needed help or anything. could be of more assistance...