Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had no issue with Cheryl's Exxon as far as my trailer rental. The only issue I had was with U-Hauls app that I could not do a check in with the trailer. It would not accept my photo verifying that it was clean inside on the U-Haul app.
Maurice B.
Rating:
5.0
Don't need to improve anything. Great service.
ROBERTO H.
Rating:
5.0
Customer did not leave a comment.
KRISTI S.
Rating:
5.0
Customer did not leave a comment.
Gary W.
Rating:
5.0
Everything was great
DOLORES G.
Rating:
5.0
Cheryl's Exxon has been in our town for many years and has always provided great service
Norma Q.
Rating:
5.0
Cheryl is very professional, courteous, kind and friendly.
Vito Losito
Vito L.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
Janis M.
Rating:
5.0
Customer did not leave a comment.
WILEY B.
Rating:
5.0
Nothing
FELICIA S.
Rating:
5.0
Customer did not leave a comment.
JOSE M.
Rating:
5.0
Customer did not leave a comment.
TERRY O.
Rating:
5.0
Keep providing great customer service.
RODERICK B.
Rating:
5.0
Customer did not leave a comment.
DEBBIE Y.
Rating:
5.0
Customer did not leave a comment.
CHARITY RATH H.
Rating:
5.0
Professional, quick, efficient, and very friendly.
Gerald F.
Rating:
5.0
Customer did not leave a comment.
Sonja W.
Rating:
5.0
Customer did not leave a comment.
JANET B.
Rating:
3.0
Customer did not leave a comment.
Joe R.
Rating:
5.0
Customer did not leave a comment.
SETH L.
Rating:
5.0
Very good customer service
Marilyn P.
Rating:
5.0
Customer did not leave a comment.
DEBRA M.
Rating:
5.0
Great customer service will definitely rent again
Randy J.
Rating:
5.0
Customer did not leave a comment.
Jesus S.
Rating:
5.0
Very reliable dependable. Needed a last minute uhaul and was able to accomodate.
Cornesia F.
Rating:
1.0
With the money I had to spend, I expected a trailer that didn't have a broken leaf spring. Uhaul put my elderly mother, my fur babies, myself and my boyfriends life in danger. The trailer swayed so bad after we got on the road. We could only go at slow speeds and when we broke down, we set on the side of the road for hours. With a. Elderly mom and all my fur babies in this excessive heat....I think I deserved a bit of a discount. I do have a upcoming move and I will not be using Uhaul! I value my life!
Wanda B.
Rating:
5.0
Nothing
teresa F.
Rating:
5.0
Customer did not leave a comment.
Matthew B.
Rating:
5.0
Customer did not leave a comment.
timothy H.
Rating:
5.0
No real Improvement needed here. Cheryl was to the point accurate kind did not waste any of our time with nonsense or JibJab. Good location highly recommended
WILLIAM H.
Rating:
5.0
Customer did not leave a comment.
gary W.
Rating:
5.0
Everything was perfect
Keira R.
Rating:
5.0
Customer did not leave a comment.
Dianna J.
Rating:
5.0
Customer did not leave a comment.
William R.
Rating:
5.0
Customer did not leave a comment.
Victor R.
Rating:
5.0
Cheryl is wonderful to work with --
Cinde H.
Rating:
5.0
Customer did not leave a comment.
James G.
Rating:
5.0
Fix computer issues.
From the 29th of feb to the 8th of march is 8 days.
My rental was 8 days travel.
But unit was due back the 7th.
And managers especially in lake jackson la. Need to have compassion for the customer...
James G.
Rating:
5.0
Customer did not leave a comment.
Jeffery B.
Rating:
1.0
The combination for the afterhours lock box was wrong! The uhaul rep on the phone basically told me I was out of luck
Gary R.
Rating:
4.0
Customer did not leave a comment.
Lauren S.
Rating:
3.0
Customer did not leave a comment.
Vernon H.
Rating:
5.0
Easy to use very freindly
Darrel M.
Rating:
5.0
Customer did not leave a comment.
Pamela M.
Rating:
5.0
Customer did not leave a comment.
Barry B.
Rating:
5.0
Customer did not leave a comment.
Michelle H.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
Lilian P.
Rating:
5.0
Customer did not leave a comment.
James H.
Rating:
5.0
Customer did not leave a comment.
Shane L.
Rating:
5.0
Customer did not leave a comment.
Griffin B.
Rating:
5.0
This location was especially nice and the rep was very professional and pleasant. She made the drop off process hassle free and made a great first impression for the city of Wharton.
Denise W.
Rating:
5.0
Customer did not leave a comment.
Chris S.
Rating:
5.0
Cheryl was great, friendly and made the experience great!!!!
johnoton P.
Rating:
5.0
Customer did not leave a comment.
jack M.
Rating:
5.0
Customer did not leave a comment.
TERESA PARKER R.
Rating:
5.0
Everything was great.
Misha S.
Rating:
5.0
Customer did not leave a comment.
donald M.
Rating:
4.0
Customer did not leave a comment.
Stephen L.
Rating:
5.0
We have rented for Cheryl's on several occasions and the service and vehicle has always been like expected and promised.
Michael F.
Rating:
5.0
Oustanding and friendly service as usual.
william G.
Rating:
5.0
Cheryl was very safety focused and took the time to help me hook up, check lights and chains. she was very professional and friendly.
Jacob M.
Rating:
5.0
Customer did not leave a comment.
Linda K.
Rating:
4.0
Customer did not leave a comment.
john B.
Rating:
5.0
Customer did not leave a comment.
Eric H.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
Tiffany F.
Rating:
5.0
Customer did not leave a comment.
LEX F.
Rating:
5.0
Again impressed with the customer service provided.
Cristobal R.
Rating:
5.0
Customer did not leave a comment.
KRISTA B.
Rating:
3.0
Customer did not leave a comment.
Daniel S.
Rating:
5.0
Customer did not leave a comment.
ruth M.
Rating:
5.0
Customer did not leave a comment.
Lori M.
Rating:
5.0
Customer did not leave a comment.
HANK H.
Rating:
5.0
Customer service was great! Check-in was fast and easy!
Linda S.
Rating:
5.0
Customer did not leave a comment.
Paul O.
Rating:
5.0
Customer did not leave a comment.
Shelley A.
Rating:
5.0
Customer did not leave a comment.
Dolores G.
Rating:
5.0
The staff was friendly and helpful
Robert S.
Rating:
5.0
Great experience
shoppa F.
Rating:
5.0
There's not much to improve ver customer service the person was real nice and took me to my unit help me hitch it up and got me on my way
Pedro G.
Rating:
4.0
The experience was great wouldn't change a thing.
JAMES B.
Rating:
3.0
Too far away and this wasn't the location I reserved and set up express check out at.
James S.
Rating:
3.0
They give us the wrong code to the safe box. We were there a while trying to figure it out. Called customer service and told us they would call back and it took them more than 5 mins to call back. but other than that I really appreciate the "after hours" pick up for the people who work all day and can't go while bussness hours.
Bryan R.
Rating:
5.0
Customer did not leave a comment.
Arthur V.
Rating:
5.0
The service was great. No complaints
Debbie B.
Rating:
5.0
Customer did not leave a comment.
Eless B.
Rating:
5.0
Nothing . Cheryl was awesome! Great service!
Kevin K.
Rating:
1.0
Customer did not leave a comment.
BLANCA C.
Rating:
5.0
Customer did not leave a comment.
Sergio R.
Rating:
1.0
Customer did not leave a comment.
CHARLEAN G.
Rating:
5.0
Customer did not leave a comment.
Delia F.
Rating:
5.0
We have used Cheryl's a few times before and she has always been great. Her vehicles are always in great condition and she is so helpful. This recent rental was due to having to evacuate for Hurricane Harvey. I highly recommend this location for uhaul rentals.
LEE D.
Rating:
5.0
Customer did not leave a comment.
boys girls C.
Rating:
5.0
Customer did not leave a comment.
STEPHANIE K.
Rating:
5.0
Cheryl was GREAT!! I was in and out in no time and the service was outstanding!!!