good job
WILLIE R
Customer Reviews for Chevron Columbus Pkwy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both locations did not help at all. Very rude. The only person that helped was Tiffany on the phone in Huntsville location
Vannessa ZWhen picking up truck keys was just handed to me and pointed to the truck. The tow dolly wasn't connected and had to be pulled from behind a dumpster and the I backed truck around building to connect tow dolly myself.
Derrick RThe associate was kind but do yourself a favor and go to an actual Uhaul location! This was such a hassle. I waited over an hour and had to call corporate multiple times to rectify the issues.
Michael BIt was gas station very difficult to detect is a U-Haul return location. I have to circle around several time then I stopped walk in the gas station to ask where is this U-Haul. Improve add a large sign so easy to see. The lady take care the return she is very helpful!
mike wI called this location several times to ask if I could return the trailer early and no one answered. I also emailed U-Haul for assistance and no response. When I got to the location the worker was sitting in her car, smoking pot, parked near the front door so she could see people and exit her car to assist them. When I arrived and walking to the door she exited the car and asked if I was returning the U-Haul and told me to use the app to process the return then bring her the key, then she sat back in her car and resumed smoking. Took me an additional 15+ minutes to use the app to process the returns. I would not recommend this return location.
Summer CNo sign at Chevron showing as a Uhaul dealer, phone number given incorrect, no check in procedure/documents, etc. As great as the Mobile folks were is as poor as the Chevron station in Opelika was. Thought I'd already submitted this, so forgive if this is a duplicate after getting another email from y'all
John SCashier was very rude on Sunday - we brought the tow dolly back Monday at 3:30 pm and could not even get a receipt that it was returned! Charge me as $57 more than price I was quoted!! Never again will I do business with UHaul!! Emmanuel Sapp
emmanuel sFast and easy online pickup,friendly staff.
Curtis N