It is disappointing that you only allow a few miles extra from pick up location to drop off location. Customers still have to drive to a location to pick up the furniture and then drive to the drop off location of their furniture before returning the rental to its location and find a gas station to fill up. I only had 7 miles extra to pick up my furniture and drop it off, luck i finished at exactly 63 mile allotted to me. Anything more is charged .99 cents/mile, not good customer service.....
MARK S
Customer Reviews for Chevron Extra Mile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was texted by uhaul after I made my reservation at the San Tan Valley hunt highway location. They offered me 250 dollars to go pickup the truck from the stated location above. It is 40 minutes from my house. When we arrived, its a gas station! I was not made aware. I thought it was a uhaul and I had planned to buy the boxes and things I needed. I had to stand on the clerks cell phone for 45 minutes because the system is so new, she wasnt sure how it worked. She was amazing and nice. It wasn't her fault. I got the truck and still had to proceed to a uhaul location to get the things I needed. I was very disappointed in the time that was wasted that I could've been on the road. I drove from Arizona to Idaho and halfway into my two day trip, I realized the back left blinker wasnt working. Very dangerous.
SARAH W