Customer Reviews for Chevrons Gas Stations
(U-Haul Neighborhood Dealer)

Rating:

1.0

The site was a gas station. The clerk stated the trailer was across the street and I can go and hook it up, everything was ‘on line” and they were not required to assist with the hook up. I stated that I could not pick it up myself and they stated I should call someone to help me as they were not required to help. I left and contacted U-haul via phone to state that I needed another location to get a trailer with on- site assistance available. After 15 minutes on the phone, the contact came back to me and said there weee no other sites available in the area with a trailer but they-haul Reguonal Manager would be calling me back shortly. Jeromy Brown called and said he was on his way to assist with the hookup. He was very courteous and connected the trailer for we and made sure everything was operating properly. He stated that the site was required to assist with hookup’s and he had contacted the owner. I stated that I would report this service to U-haul of my experience and would also mention his courtesy actions.

Rating:

5.0

The back of the truck was full of moving blankets, a dolly, pillows, bedding and personal effects of another renter. We left everything in the truck when we returned it. There was only a half a tank of gas. The check engine light was on, which was concerning, but we did not break down.

Rating:

1.0

Unprofessional and I was over charged!

Rating:

1.0

Very rude and when I asked where I needed to park the truck, all I was told was, “we don’t care just put it anywhere” and drop the keys in the drop box. Doesn’t seem like a big deal, but it was a gas station parking lot, that was very crowded. And I had no clue where to put it and was worried someone would hit it and I would be responsible. The employee never even came outside the building or tried to assist.

Rating:

1.0

Had to hookup trailer myself. They had no one to help lift heavy 6x12 trailer tongue onto truck hitch. Strained my back in the process. Also, I ordered online and declined protection, then when the location owner checked me in over the phone he added it back to contract. I had to call the are manager to get it taken off. Worse UHaul experience ever. Think twice about using this location.

Rating:

1.0

There was a padlock placed on the cargo bay, and no one at the station or in customer service was able to give us the combination to open it. We were delayed 3 1/2 hours on our move!!! the field agent refused to answer his phone, and roadside assistance was dispatched before we could get ahold of him. Very poor service!!

Rating:

1.0

i had to hookup the trailer by myself, he never came out, just told me which one to get, never saw him, a half ass location, he was supposed to come out and hook it up and take pictures, there again, a half ass operation

Rating:

5.0

Call and get the prompts. Guy came and checked on us. All good.

Rating:

5.0

your uhaul app really needs to be reworked because it crashes really bad.

Rating:

3.0

The owner wasn't there and i had hooked up equipment by myself with a bad back. The drop was totally different as they helped.

Rating:

2.0

I am currently in dispute for over charge as the dolly I requested was not present. Now they want $120 because I didn't return. They just keep taking money out of my account. I have witnesses to the absent dolly and will take action if not refunded all but the original charge. This has been a terrible expetience!

Rating:

1.0

Not have the owner hang up on me… if I didn’t need a 6x12 I would have went to another location.. The one in Florence was just as bad.. Lady behind the counter had a nasty attitude

Rating:

5.0

Everything was as expected

Rating:

3.0

The rental aspect at this location was poorly handled. The person in charge of overseeing your rental is the person working behind the counter at the convenience store gas station. What should have taken only about at the most 10 minutes to do, the transaction for the rental and connecting the car transport to our vehicle, took a total of over 25 minutes. If you rent from this location be prepared to wait and wait and wait as the person behind the counter who handles your transaction has to continually wait on customers at the counter. Then he does all of the information and transaction on his cell phone between customers. He doesn't go out to the lot to make sure where your equipment is located and if it's easy accessible or not. When we went across the street to the grass and gravel lot, we at first couldn't find the trailer with our number on it. After searching and searching we finally found it. However, there was a U-Haul box truck parked in front of the trailers tongue. We could not back our truck up to it to connect the car transport to our truck. I walked back across the four-lane highway to the convenience store and told the man there's a box truck in front of the car transport and I can't get to it. The clerk first told me I have to find the number on the truck and come back to him and he'll give me the right key for it. I guess seeing the put out frustration in my face, he just handed me five different keys for five different box trucks. And the clerk told me to look at the number on the truck and corresponded it with the same number key and that would be the key I need to start up the box truck and move it out of the way. We did that. And then it took a little while to get the truck hitch backed up to the tongue of the car transport. Then I had to go back across the highway and drop the keys off. I waited in that convenience store between customer transactions and him trying to enter my information on his cell phone for about 17 or 18 minutes. I have rented different equipment at U-Haul for over 40 years. I have no way near encountered any experience at these other locations over the years like I experienced at this one and Muscle Shoals, Alabama. Mark

Rating:

2.0

The vehicles were parked across a busy street from where you picked up the key. The mileage screen had an error message to service some part of the vehicle and not a way for me to answer how many miles I drove. She cashier that gave me the key would wait on every gas station customer as they came in and I had to wait 40 minutes for her to finish the UhAul transaction on a cell phone She said just take this key and which ever one it corresponds to, just take that one. The entire pickup process was pathetic and rediculous. I will never get one from this unsafe location.

Rating:

3.0

The truck requires engine or power train maintenance, or both. The truck was provided to me on empty. The clerk requested that her supervisor allow her to fill the tank. He refused; I had to add fuel which then gave the next person less than a quarter of a tank. The check-in process took over an hour. The clerk handling the check-in process did a great job maintaining communication.

Rating:

4.0

Give me a receipt hard copy

Rating:

1.0

I am a old women no one there to help me get a car dolle and I had to get it on the by my self it took a hour to get it

Rating:

1.0

Was over charged for fuel. I have picture of fuel and it is not low as the person says and charged me $103 for 16gallons of fuel. The uhal was not 16gallons low when dropped off. I did not receive the $40 rebate that I was told would go back on my card, instead I was charged $103

Rating:

3.0

The truck had a cigarette pack left in the cup holder area. There was also something sticky around that area.

Rating:

1.0

I had to be on the phone for over an hour past my reservation time. It put me behind schedule moving and was extremely inconvenient

Rating:

5.0

Perfect customer service! Keep it up! Great help!