Disconcerting that bald tire must be pointed out by renter and not done by U Haul or external partners. Basically was rented an unsafe and dangerous vehicle. NOT GOOD. As well when reservation is made for early AM pick up and you cannot advise that pick up is closer to noon ( and unacceptable) until day prior to pick up making us have to drive to country to pick up unsafe vehicle, well. Guess how my experience wasâ€¦.Stefan D.
Customer Reviews for Cheyenne C Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.laurel K.
Customer did not leave a comment.Ali C.
Fast, friendly and helpful I have rented from other locations before I would only ever again rent from this one He was greatObodzinski D.
Customer did not leave a comment.Donna B.
Employee didn't understand English very well and tried getting me to drive hour out of my way to drop off the trailer. Had to convince him it was his location I had to drop off atGORDON F.
Customer did not leave a comment.DONALD D.
Closer location andRENE C.
Customer did not leave a comment.Rudi F.
Customer did not leave a comment.JOHN B.
Store owner was helpful in loading car on auto transport.IEVGENII V.
Put up a sign in the lot indicating where the Uhaul drop area is.VERONICA S.
When a price is set and return date was met, don't add additional cost. Stay with the contract.EARL F.
Very helpful and good.Colin W.
Customer did not leave a comment.Judith R.
Customer did not leave a comment.Rudi F.
Customer did not leave a comment.Kieron K.
I have always enjoyed good customer service at U-Haul except for one extraordinarily bad experience Saturday August 19th. I live in Steinbach and booked a trailer for pickup 1030 hours from Kal Tire. I got there on time but a 'Chris' informed me they had no record of me having made a booking. The way he imparted that information left a lot to be desired. He actually said: "Do you see a trailer in the parking lot?" I tried to explain that I had already checked in but he was so rudely dismissive it is still bitter in my mouth. After contacting Customer Service, an alternative booking was arranged for me to pick up at Cheyenne C-Store; St. Agathe, where I received the customer service I have always expected from U-Haul. That 'Chris' gentleman at Steinbach Kal Tire has no business dealing with customers. He spoils the reputation of an otherwise sterling organisation.Francis J.
Customer did not leave a comment.Robin S.
The best part was leaving the uhaul there knowing i was done dealing with those idiots that screwed up our booking right from step 1Suzanne M.
Customer did not leave a comment.gordon L.
Was very convenient for me. Staff very helpful and friendly. Would definitely go here again. Thank you!Victor L.
Customer did not leave a comment.Ievgenii B.
The pick-up and return of the 6x12 enclosed trailer were right on time. The attendants on each end were friendly and helpful in attaching and detaching the trailer. The cost of the rental unit wa set at a good price for my need. Thank- you U-Haul!tommy A.
The staff went above and beyond to help us for our rental. Any other depot we spoke with didn't seem interested in our questions and ultimately would have cost way more than we would have expected. I would highly recommend the ste Agathe location!Malissa D.
Clerk seemed confused & very hard to understand but english not his first language but everything else goodGaby C.
Customer did not leave a comment.Reynold L.
My name is Jerry Rentz I booked a trailer from you a week before and when I showed up in Winnipeg I had to go to two locations and also it took 4 1/2 hours to get my car haulier that I reserved a week before went to that location that I was told did not have it Went to the next location that was about 48 km away and they did not speak English and all of this was very bad the best experience was taking your fucking U-Haul trailer off my truck where I was supposed to drop it off I will not dro went to the next location that was about 48 km away and they did not speak English and all of this was very bad the best experience was taking your fucking U-Haul trailer off my truck where I was supposed to drop it off I will not recommend a U-Haul trailer to anyone that I know worst experience of our rental everJerry R.
Customer did not leave a comment.kari P.
Customer did not leave a comment.James P.
Customer did not leave a comment.chad L.
Just a little more training. Helped him out a bit with my previous uhaul knowledge. Otherwise super friendly, I've known him 2 years sad to be leaving Ste agathe.BRITTANY G.
Customer did not leave a comment.henry H.