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Michael H
Customer Reviews for Chickasha Pit Stop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The overall cost of the car trailer one way was extremely high. Service at location was good.
Harley Cwe dropped off the equipment after closing so did not interact with personnel
JACQUELYN OWhat started out as a 1way rental turned into a round trip due to an emergency. The cost of a round trip was much more than expected. Will look elsewhere next time for a rental. However the people at the Chickasha Pit Stop were great to work with.
Jimmy DEverything was perfect! Would recommend this location to friends and family. Awesome experience with the office manager. Extremely professional and it went very smooth.
LAURIE MEveryone was very helpful and kind!
MICKIE SOvercharged me for damages that I did not do. They had to call Peoria office to confirm and then refunded me, but now I am out $84 until they give it back.
Kyle RCan’t think of anything
Thomas RThe mechanism that locks the straps was weathered and the one on the driver's side didn't remain in place despite centering it and tightening as tight as I could.
James SWe dropped off after hours so really hard to rate.
AMY WPick up was no problem. Drop off location not so good. 6 screws in my back & I had to disconnect myself.
JESSE GThe gentleman who helped me return the truck was very helpful and made the process extremely easy. For my first time using Uhaul, the experience was exceptional.
GINGER TNothing
MARK ROpen earlier.
Rob MThe trailer light was broken but people were very friendly
sarah bThe man left a padlock on the trailer! I got over 60 miles away to where I was going to load it, way up in the mountains. The lock was so tightly installed that bolt cutters couldn't be used. No one around, everyone working away from this small upper mountain valley. I was on a short time frame, couldn't get loaded and on the road. Stopped numerous vehicles, like county and forest service workers, but no one could file it off! Made calls, drove around, no luck. Decided would have to drive over 60 miles (120 RT) back into town. Found a man at a guest lodge who had a grinder & got the lock off. Held up loading and my departure. Very stressful. Uhaul owes me some type of refund!
DONNA DThese guys were great. Friendly and helpful. Made sure I was good to go.
Mark RThe good rating IS ONLY for the staff at this location. I would probably never rent from UHAUL ever again if it wasn't for your great staff. The clueless boneheads in suits and ties that run company do a crap job and it shows. You have an UNDERSTAFFED CALL CENTER. For MY FIRST TIME I got flagged because the person I referenced had an alert. You should tell people that ahead of time. Who you put as your next of contact matters. Then the Call Center told me I had to go another location because of it. That location took care of me. SERIOUSLY, I wouldn't recommend UHAUL to a friend. If that to, it would be this location. This location made up for incompetence and greed from the corporate ding dongs running things. Make your shareholders happy and cut corners. You really do suck as company. I can't stress enough how this location made up for the mess that the corporate monkeys in suits made. The Pit Stop folks should be running things at UHAUL because who you have now don't know anything but numbers and profits. To be honest, I don't want use UHAUL ever again from my first experience but I'll tell you if I do, it's the Pit Stop folks. The corporate ding dongs in suits PLAYED NO ROLE in making things right. They corporate ding suits in suits made MY FIRST EXPERIENCE HORIBBLE. The PIT STOP FOLKS MADE IT BETTER. The corporate ding dongs in suits will probably post this. If they don't post this, I won't ever use UHAUL again. People need to know how the bad the company policy is.
brandon AVery welcoming and friendly staff. Job well done.
DENNIS GI was very satisfied, don’t know how you could do any better
Thomas RAwesome experience, easy to tow and the after hours drop off was efficient. Thanks.
James GExcellent pickup service. Owners still At location when picked up U-Haul. The online app froze up and was unable to process. Reservation was not at location, had to drive a total of 40 miles to pickup U-Haul. Owners Great help!
Tim WNone
Randy RNothing. Always great here. Paperwork is always fast.
RICHARD TAll good.
Randy RNothing everything ok
Robin WProvide better signage from road view. Went to the storage area because I did not see the sign on the side of the Pit Stop. Other that that, a good experience and would definitely recommend.
John LExtremely helpful & very personable. I will do business with Chickasha Pit Stop anytime & every time I or a family member or friend needs a truck! Thank you for you wonderful service.
JANE EI don't know if this would be applicable, but when I called and spoke to an agent I was told to have my cell phone completely charged. I didn't understand how much this mattered. The only thing I could suggest is possibly having the agent explain how important it is to read the instructions (duh!) That explain the detailed process picking up the truck. I wI will also add that every Uhaul agent I spoke to was knowledgeable and kind!!! I would rent from Uhaul again and will recommend to my family and friends.
Kelley KExcellent customer service.
Susan JVery Helpful
Gary SThe online reservation should make the pick up process smooth. Went to pick up my reserved equipment and still had to do paperwork, i.e. upload photos of my license that your system would not recognize. Had to manually input it with the name of another adult. The lady ASSUMED the man with me was my spouse and listed him as so. That was embarrassing. None of this would have happened if the online process requested all the information needed.
Roberta TPersonnel just needs to keep doing what they’re doing.
Glen TEverything was fine here except the trucks AC unit did not work for the trip up
Tracy SThe wheels on the dollies could use some oil.
MARK RNothing. Denise was very kind and friendly store was clean and respectable
herschel bFriendly and helpful
coby mMaybe make your online reservation work a little better.
Chris LNo suggestions, everything was perfect.
James BI rent all my equipment through this locaition. They are friendly and fast. Keep up the great work! Pit Stop Chickasha
Donald TVery satisfied
MARK RThey were nice and helpful!
Misty L