Customer Reviews for Chieftain Storage LLC
(U-Haul Neighborhood Dealer)

430 reviews

532 W G St   Jenks, OK 74037

(918) 528-7231

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(918) 528-7231

532 W G St
Jenks, OK 74037

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

The location service was not on so the app and website did not work . It took 45 min of my rental time to get it figured out .

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Great costumer service

MARK L. 
Rating:
5.0

Great service from Brian!

JOHN S. 
Rating:
5.0

Advise customers of the coverage protection charge

BEVERLY F. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

WYATT S. 
Rating:
5.0

Great onsite person to work with and helped me to put the trailer on the hitch and hook up the lights.

Daniel B. 
Rating:
4.0

App does not work for after hours check-in. Please fix your app.

JERRY Y. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

The guy was very friendly and professional! Excellent customer service!

Tammy S. 
Rating:
1.0

This was worst truck I have ever rented worst experience I have ever had renting a vehicle. The truck had a severely bent front wheel and would barely do 45 without violentlly shaking.

EVERETT C. 
Rating:
5.0

Customer did not leave a comment.

LYLE B. 
Rating:
5.0

Extremely friendly, very open to dialogue, and conversation. Will definitely come back here!! LOVED IT!!

Karen W. 
Rating:
5.0

Great service

LISA W. 
Rating:
5.0

The man at Chieftain was very customer focused! He is super friendly! Great great service!

Cathaleen B. 
Rating:
2.0

First off I am an Asian American. While trying to get the key from inside for the uhaul. An older gentleman that I assumed worked there. First words he said to me was "Chinese? Chinese?". The older gentleman after asking I was Chinese he then proceeded to ask this "Korean? Korean?". Inside I got super offended but I'm someone that doesn't let that stuff get to me since I've had to deal with that my whole life. I would not have felt so offended if he was to start the conversation by saying hi and introduced himself and politely ask what kind of Asian I am. I will never go back to that location and will not recommend any of my family to go there to that location.

Hlujthe L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

The truck I picked up had a flat inner rear tire. The man that changed it said someone drove a very long time on that flat. I had the truck for less than 10 miles. The ashtray was full......obviously this vehicle was not checked over before I picked it up. No one answers the UHAUL phone help line. I guess I should be glad I had internet and not stranded on the highway. It took them over an hour to dispatch someone to fix the tire. The gentleman that arrived 30 min later said he had been sitting with nothing to do, so why it took an hour to call them is a mystery. This put us in excess of 3 hours late on our schedule. Arriving in an unfamiliar city after dark. This was not the first time I have rented a truck from this location. Brian is very nice I am not sure where the break down happened. I was going to insist on a partial refund but had enough stress with this move, I decided not to add to my stress level. This whole experience was just NOT acceptable. It wasn't even the tire....it was your lack of customer service on the phone. Seriously?? we could have been out on the highway with no internet service......then what do I do??? Sit in the heat until my dogs died?? Next time I will be renting from BUDGET.

KATHERINE H. 
Rating:
5.0

Brian does an excellent job!

MICHAEL G. 
Rating:
5.0

Brian is on top of his game and extremely helpful

shawn W. 
Rating:
5.0

Brian is the best

SHAWN W. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
4.0

Customer did not leave a comment.

Johnathan F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Rental manager was professional, very friendly, and easy to work with.

Clifton P. 
Rating:
4.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Brian is very much a people person, friendly and very knowledgeable.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Awesome experience overall.

FRANCINE R. 
Rating:
5.0

Customer did not leave a comment.

BARBARA E. 
Rating:
5.0

Customer did not leave a comment.

Kody J. 
Rating:
5.0

Customer did not leave a comment.

DOYT D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Grady B. 
Rating:
4.0

Customer did not leave a comment.

LAURADIANE G. 
Rating:
5.0

Maintain the dollies better. Mine was so rusty that it was almost impossible to get the dolly from underneath boxes without knocking them over.

JESSICA S. 
Rating:
5.0

Brian was super to work with, great customer service.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

SHANE F. 
Rating:
5.0

Wonderful to work with! I scheduled for the wrong day and they helped us reschedule! Will definitely use again!

KATRINA S. 
Rating:
4.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Ben P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

ELISIA S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Brian is the best rep ever!!!

SHANNON A. 
Rating:
5.0

Customer did not leave a comment.

Amar P. 
Rating:
5.0

Customer did not leave a comment.

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

They called the day before and said it would be agg to another location. We were from out of town so they took card of going and picking up so we doc not have to find a further/unknown location.

JOHN F. 
Rating:
5.0

Brian was great.

Sharon P. 
Rating:
4.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Customer did not leave a comment.

GILBERT M. 
Rating:
5.0

Great customer service. Wonderful owner.

Laura L. 
Rating:
3.0

It's not only this location! I have used uhaul for years. The last 2 times when I went to pick up the truck they didn't have it. Both were for a trip of o er 1,000 miles. You don't have time for this! Also, when I got blankets one place it was by the dozen the other they priced per piece. So, thought I got one dozen and actually got 1; which was useless!

PAMELA F. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

KAMECHA S. 
Rating:
5.0

Second time I rented a U-Haul truck there. Good service - everything smooth! Thanks! I would definitely recommend them.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

WALTER K. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Helpful, friendly service.

JAMES W. 
Rating:
5.0

Clean inside of truck cab better

JOHN B. 
Rating:
4.0

The floor board was muddy in the cab. Pick up was great. After hours drop off is a royal pain and it doesn't make sense that I get charged if I don't go through the whole thing myself.

REAGAN T. 
Rating:
1.0

I have never received customer at the level Mr. Brian gave. He was beyond helpful and kind. We could not have gotten our trip completed without him.....

Shannon A. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Excellent service and he took care of everything we needed!!

DIANA E. 
Rating:
5.0

Nothing this guy is great so friendly what a great place to rent. I'll be back the next time

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

LAWANDA S. 
Rating:
5.0

Brian was great! Very friendly and helpful! He made this all very easy for me and answered all my questions even the ones I didn't think of!

Jhenette R. 
Rating:
5.0

Very efficient and friendly.

Kenneth B. 
Rating:
5.0

Best rental experience in my life. Brian is without doubt the best agent ever.

GARY B. 
Rating:
5.0

Amazing, everything was just great

Jasmin H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Great manager!

FREDRICA G. 
Rating:
5.0

We will definitely come back if we ever need to rent a uhaul again. Great customer service!!

BAYLI-JAYNE S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Loren S. 
Rating:
5.0

Great customer service!

ZACHARY N. 
Rating:
5.0

Customer did not leave a comment.

TROY K. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Nothing great service!

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

KYLE R. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Brian Cleveland is super helpful, efficient and knowledgeable! I have used him several times in the past and will continue to recommend him in the future. Clarke

THOMAS T. 
Rating:
5.0

Brian was very helpful; gave great directions and even offered to stay past closing when I was afraid I was going to be a few minutes late. Even though I made it on time, the offer was very telling as to service attitude and was much appreciated.

Jill R. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY B. 
No reviews have been submitted for this location.

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