The man was nice and all but I’m disgusted with the overall brand and will never use U-Haul again
BRANDY J
Customer Reviews for Chiefton Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative is a great customer caring individual. Took care of all my needs.
CLEMENT OAll parts of the process were very good. I do want to say that I reserved for 4 days which the website said wasn't normal and that someone would contact me. No one ever did and I called the Uhaul site the day before to make sure everything was set up. The system had moved me without me knowing to a different location. Glad I called. Chiefton Storage took care of everything and promptly called me back and kept me at the Jenks location. That saved me mileage and time. I will rent from UHaul at this location again in the next couple weeks.
RICHARD TI was charged incorrectly by the jenks OK location not very happy about it
CHANEY BYou should send your management team to learn how customer service is supposed to be done. This location had extremely good customer service. Just made you feel welcome. Small town (which I’m from) feeling. Could tell they actually cared and enjoyed helping customers.
Chris HExcellent in every category!!!!
DON CThe location name didn't match the name on the building but the older gentleman running the front desk was very kind.
ALICIA MThe team at Chiefton Storage is so nice, efficient, and helpful. Highly recommend!
JOLIE HGreat experience, friendly manager, and we got in and out really quickly with the trailer that I rented. It was easy to return as well. Overall 5 star rating!
TROY LVery friendly and well managed. Efficient dropoff
PHILLIP HBryan is really good. Great place to rent.
RONALD DThis is not for Chieftan. Chieftan is awesome! Its for U-Haul. For God’s sake fire your CIO and get a computer system that’s not slow or down all the time. For years it’s been this way. Keep at it and some upstart will eventually come along and steal your business.
RODNEY HBrian was great and very helpful explaining the process. He was welcoming and personable.
MATTHEW TBrian was fantastic!
JOHN LGreat customer service!
ASHLEY DFantastic experience. Such friendly and helpful customer service. Everything was so easy. A+ service!
JACK RLove doing business here
AUSTIN SNo complaints from me everything went great!!
ROSA FNothing to Improve ... Brian was Excellent ... All went Smoothly! Thanks Brian
RICHARD HOur family has rented several times from Brian and he is always so helpful and kind we have always been 100% satisfied with the vehicles and Brian’s excellent customer service which always deserves 5 stars
SUSAN FHe was great and very helpful!!!
KAYCEE TGreat customer service. Very professional and helpful. Highly recommend this location to rent uhaul from.
NANCY SI drove the truck 7 miles, put a gallon of gas in it. And you charged me 2 additional gallons? Does this truck drive 2 miles per gallon of gas?
Alan RI think my experience was great. Will do business with this location and also the fella that took care my rental was a great guy.
NICHOLAS BThe furniture pads were dirty and clearly needed to be cleaned.
JONATHAN DThanks Brian!!
MARY Hthe gentleman that helped me get my truck went above and beyond to help me out! i feel terrible not remembering his name, but i will definitely be coming back anytime i need another uhaul!!
kain dwhat A great experience the manager was wonderful. Can’t wait to rent another truck.
BRIAN CNo improvements necessary! Rep was courteous, helpful, thorough and expedited my visit. I was in and out in less than 10 minutes. Excellent work!!!
LAWRENCE CThe rental truck piece was great - the hired helpers stole my jewelry and I’m sick about it. I saw the box fall on the bed when one of the crooks was taking in from the top of the dresser and after they moved the dresser I went back to get it and it was gone
DIANNA EBest place ever....very professional and helpful.
JON HTerriable on all phases almost full I got scammed
CRAIG EBryan was awesome
Joseph SGreat customer service! Helpful & professional!
JENNY Gwhat a great place to rent
MICHAEL JOver charged the quoted amount
Gary RExcellent self check in option.
JOSEPH KRegarding personnel. We picked up on a Saturday when closed
Robyn LI’ve rented from y’all twice and have no complaints! Super easy and great location!
crystal mOwner goes above and beyond. Wonderful customer service, highly recommended.
Josh MBryan was very helpful, thank you!
Diane CI felt very well taken care of on all aspects of the truck pick up. Awesome!! 5 ⭐️
scott jYour rep Brian we very professional and helpful in assisting us with the truck when we picked it up.
danny cAwesome customer service, great expierence!
John NGreat experience, everything went perfect.
Ron NAssociates at both locations were helpful and accommodating. Will be a return customer.
Ronald PThe dolly was missing. Other than that, everything was amazing
Crystal ZHonest
Beverly CThank you
Johnny SThe furniture dolly we reserved was not available when we got there. Fortunately we found another one or this would’ve made our move nearly impossible without it.
mitchell RVery fast check out and check in.
Roger HBoth pickup & drop off locations were helpful & informative. They made moving across country easier.
JASON FBrian was very helpful and courteous. I recommend this U-Haul site for the Jenks area.
Brad SNo improvement needed. Brian has always been very helpful and Cheifton Storage is the first place I look when I want to rent from U-haul.
TIMOTHY PEverything went great, especially Bryan in Jenks location, his very helpful
VIRILIO SThe employee met me with a smile, and treated me like a person not just a number. I really apprecited him so much.
Randolph WBrian is amazing!!!
Kara NBrian was very helpful and courteous. Great experience.
Jeff RGreat service.
Elizabeth F