Truck has a warning sign for oil change and wiper liquid refill warning.
SHARATH C
Customer Reviews for Chilly Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service!
Nandor VI will use this location this weekend again.
NANDOR VI did reserved for an appliance dolly along with the rental truck..but last min they said the dolly wasn’t available which caused a lot of inconvenience for my move out plan. If the dolly is based on availability then what the point of reserving in advance :(
VIKRAM MThat was my first time when I rent uhal truck. Truck has been prepared and waiting for me. Pickup without any issues as well drop off. I will use this location next time
ADAM SAll good - Very professional
MOHAMED AYes for sure, 5 minutes walking distance!😎
GULAM CNice ride. The van feels like a luxury car.
Olamide BLocation wasn’t able to access the house app. So, I had to convert to self service anger talking to U-Haul hello. Not a very professional experience. But, the self service app itself is quite good.
Nolan MI don't recommend this to anyone.
Sreekanth CThis location was close and the process flowed very smoothly. The associate was nice and very knowledgeable. Highly recommended!!
Toby HMake sure you fully clean out your trucks for each renter. Mine had a half-consumed bottle of Dasani water in it, and had not been swept prior to my use.
THOMAS BWe literally drove 4 miles and got charged for 2 gallons of gas. Door handle was broken on passenger side. It was a convenient location but not well kept! Website was annoying since it kept asking for things I don’t need and no storage needed. Causes confusion. Someone without a phone or computer would not be able to rent which is not fair to them.
NADIM SNot happy with the service. The track was not clean. The fuel was not full when given to me and get over charged for that. The stuff that handed over the keys was very understandable that there is an error, but can not correct it. SO i will never rent a track with you guys again. I will go to home depot or other companies, Sorry, horrible experience!
TAHAR APrice deduction is more than the estimation
DAWOOD KI will never recommend Uhaul to anyone I know, as I have been cheated for the fuel cost in spite of refueling it over the limit that I was given the vehicle. Have tried reaching multiple teams in Uhaul, but no one resolved or even took the ownership to help the refund. This is utter fraud and harassment for customers. Never booking Uhaul again. Pathetic experience, it's day time loot!!!
SHILPI CSimple and affordable
Anvesh RGal who was there when I returned the truck really didn't seem to know what she was doing. Appeared something was wrong as I was being way overcharged and I think that was what was confusing to her. Regional manager Kyle stepped in and quickly resolved the issue so I am satisfied and will rent from them again for sure.
Robert BProblem #1 - My reservation was made at least a week before my trip. I selected a preferred location and the day before my trip, the pickup location was changed. Problem #2 - On the day of pickup, I was told at the new location that they did not have the dolly I wanted. The lady in charge at the Chilly Mart was not very communicative. She just said I didn't have a dolly. Neither did the U-Haul representative who called me the day before. So I had to scramble to find a much-needed dolly. Also, after the lady told me she didn't have a dolly, we saw someone come out of the gas station with a dolly. After getting angry, I was told by a U-Haul Corp. representative that this type of equipment could not have been included as part of my trip. I think this is a total lack of communication. My overall experience with U-Haul was very bad. All of this could have been avoided with a much better communication strategy. I think the online experience is poor and the customer experience at the location and with U-Haul representatives is poor. The only reason I'm not giving this review a 1 star is because the Chilly Mart lady gave me the furniture pads for free.
GERALD BThe staff did a great job, but the company did the worst job. They didn’t provide equipments that I made a reservation on and they didn’t let me know a few days before so I can look for somewhere else and I was shocked when I got to the location and found out that they don’t have the equipments that was disappointing.
Diana AKeep the uhaul clean, especially the floors. Good convenient location but may need designated parking for uhaul vans only.
Deeba SA few feedback - 1. There was some delay in pickup despite online checkin that was completed 24 hours in advance. All the checks on meter reading and others should be completed by the staff prior to pick up 2. Vehicle needs to be checked prior to the pickup. I saw a tire maintenance signal as soon as I started driving. 3. Uhaul fleet needs to be upgraded. The one I picked up did not have controls to adjust blind spots from within the vehicle.
Srinivas AClean and easy pick up and very helping associate
MALLIK KThey did their job after the people at Liquor Valley Ranch flat refused to take the truck and acted like that was my problem. Won’t ever do any kind of business with them again.
Jeremy RThe billing was incorrect.. the clerks who were working might require training.. I was billed incorrectly and I have raised a dispute.. waiting to hear back from Uhaul
sandilya jExcellent experience - friendly, efficient and fast check-in; nice van; easy return. 10 out of 10!
Christine BTruck was dirty and smelly when picked up, you charged me a cleaning fee for someone else's mess Fuel was at 1/4 same as when picked up yet you charged me a refueling fee No dolly available as contracted for and promised resulting in extra time expense and injury to us completing the job No return process, just park it and leave
kelly gWhen I taken it was quarter gas and I filled up full tank . Neither this location and customer service didn’t help on this.
Veeraiah MLoved the fact that you have neighborhood locations!
BLISS BVery professional and easy to do business with.
Ernest BMake sure you tell customers to click the checkout link before leaving the parking lot.
Jaime CThe scheduled drop off location would not take the vehicle back - had to search for an alternate location.
Anthony QI requested two dollies to help with the move, neither were available for me at pickup, set me back precious time, money, and my lower back. Truck had a stale wet dog smell
Harrison PWhen I made the reservation on the phone, I told you our drivers licences were mexican and we had a location very close to the airport since we were flying to DFW from Mexico. A day before pick up you changed location 9 miles away (did cost us a bundle to Uber) and it turned out Chilli mart did not accept international drivers licences. Fortunately my cousin who lives in Dallas was with us and was able to provide a local phone number. Also the person from the help phone number was willing to help and we were able to finally get the van. Everything was also harder because U-Haul app is not available in the mexican App store. The unit was not clean, I do not know about maintenance. I would only recommend location for local people (not people flying in and not to people with international driver licences - I havr friends allover)
elda bEasy and quick
MALLIK KIf the location does not carry any other supplies, please do not provide that option while booking online. I booked a dolly and while picking up the truck, was told they do not have dolly. This is an inconvenience.
Ravi LThis location is a convenience store / gas station, that should NOT make U-haul customers wait 10 minutes while they ring up their paying customers, EVEN THOUGH I was there FIRST!
Jeff Agreat place and employee.
Jianfei LBe nice and helpful, have the items people reserve and stop stealing people money.
Chantrelle BThey are always helpful.
Kashif FChilly Mart employees were rude and nonhelpful. Van had a woman’s DWI logbook and information in a binder they seemed to not care and left it there for the next person. Wasn’t clean. Bad experience.
Brice C❤️
James VToo old vehicle with lot of noise while driving
Sai bQue si se entrega en tiempo porque te cobran más dinero de lo que dice por hora
Liusmil FCan was dirty with food wrappers and trash seats were dirty Tire pressure lights on And I was charged $20 after hours fee and I returned it 3 hours early? Not a good experience
Margaret CI added a dolly to use when reserved the truck and supposedly this location have some available but found out they don’t which had me drive 30 mins to another uhal facility and pick up a dolly! This should have been addressed during the reservation process!!
Musab AFor whatever reason, it didn't click in my brain that this location wasn't a stand-alone UHAUL location. After driving around the gas station, we also noticed the van we rented for the evening was not there. The van we had already completed all the online paperwork for... The guys within the gas station told us they didn't have one meaning we had to rent a truck which was more expensive. Bummer. Upon returning the truck, the guy at the counter asked if we filled it back up with gas. I told him that as we got the truck with under a quarter of a tank of gas we just filled it back up to that. He was super annoyed with that rolling his eyes at me but I wasn't going to be overly helpful to people who did absolutely nothing to get our reserved van, or help us with the process in any way. This location earned it's 2/5 stars. Normally I wouldn't be such a Karen, but we needed a van to move one couch. We should not have been allowed to select this location if they didn't have what was needed.
Mary RWaste of my time and experienced lot of problems
Anil KNeed to call cause 24 hrs I still have no confirmation of receiving the unit
Martha WThe U-haul Truck, driver cabin had a stinky and foul smell, apart from that everything was right about my experience
Bhargav LFriendly and helpful representative.
Andrea GThe check in was confusing.. the rep didnt say anything abt coverage which i opted out of, but somehow it was on my receipt. I didnt note initial mileage.. seem like more than gps ... i went straight there and back.. Rep came to the gas pump... felt rushed because they had someone waiting for a truck and it wasnt time for me to return it. Truck was very shakey..
Marcia HI ordered an appliance dolly and furniture pads with my rental and they didn’t have them and I was told they weren’t allowed to carry them. I needed them for my rental and I found out when I showed up. What was I supposed to do?
Jonah SThe people were really helpful and answered all of my questions and concerns
Satyanarayana KThey were missing ordered equipment and the van smelled really bad.
James MThe customer service was excellent and the location was ideal. The only change I would make would be to update the UHaul website with a working contact number. I ran into some issues getting to my appt on time (flat tire), and tried to call to alert them, but the number listed was disconnected. They were incredibly generous when I finally arrived and pushed the time for me. Very nice people at Chilly Mart.
patricia m