Customer Reviews for Chippewa Auto
(U-Haul Neighborhood Dealer)

86 reviews

675 E Isabella Rd   Midland, MI 48640
(on M-20 1/3 mile west of Homer road north side of M-20)

(989) 486-2045

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/24/2021 - 4/25/2021: Closed

Services at this Location:

Contact Us

(989) 486-2045

675 E Isabella Rd
Midland, MI 48640
(on M-20 1/3 mile west of Homer road north side of M-20)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 4/24/2021 - 4/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very professional and kind.

JEFFORY MICHAEL L. 
Rating:
5.0

Great customer service at Chippewa Auto.

RALPH B. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Make sure ratchets on car dolly are lubricated. Luckily I had a can of lube on hand and fixed the situation. Other than that Chipewa auto was a pleasure to deal with. I will be using them again.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

RAY J. 
Rating:
5.0

Very friendly & helpful. Will use again when I need to rent moving or car hauling equipment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE MARIE B. 
Rating:
5.0

Everything went smooth!

Randy T. 
Rating:
3.0

I did on line check out and then the store called and accusing me of stealing the trailer. I brought up my bank account when I was on the phone with him and it showed where they took out $126.14 I said I was not giving him my credit card.

gary S. 
Rating:
5.0

Nice guys; very Michigan friendly. They do good fair price auto body work too.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
5.0

Customer did not leave a comment.

todd L. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

I want to say I really appreciate the 800 staff for changing my location drop off for me. it allowed me to unload at my friends house in stead of her brothers in hasting Thank you / Thank you

Tom D. 
Rating:
5.0

Kudos to Chippewa Auto. Great place to rent from. I will use them again. Great bunch.

keneth S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

One of the best Uhaul rental experiences that I have had. Number 1 in customer service! Love these guys!

Randy T. 
Rating:
2.0

Customer did not leave a comment.

Dirk C. 
Rating:
5.0

not a thing. Chippewa Auto was excellent to work with!

MARK K. 
Rating:
5.0

equipment was rusted very bad was worried about it but I made it

Tom D. 
Rating:
5.0

No need for improvement! Staff was great, equipment worked well and was available when I needed it!

Jeffrey L. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
3.0

Customer did not leave a comment.

Angelyn K. 
Rating:
5.0

None. The staff was excellent and helping.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Their sign needed to be a little larger but it a place that does car work. The people were very friendly and helpful as we had missed some personal items in the cab and they found them for us.

Denise L. 
Rating:
5.0

Great service

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

RON T. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
5.0

Customer did not leave a comment.

TROY N. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

The person at this location was not knowledgeable on how to use the system to correct the order. This took some 45 minutes to setup the billing and I was still charged more than what was quoted with the confirmation but couldn't wait any longer. The floor in the truck was dirty, there was a small dent in the box part of the truck and the radio was inoperative but we only went over whether the mileage and level of fuel was correct.

ROBERT S. 
Rating:
5.0

Very good people to deal with

DENNIS P. 
Rating:
4.0

Good drop off for me.

Rocky B. 
Rating:
4.0

The people at Chippewa Auto are always friendly. Not always a lot of choices to pick from but excellent service.

karen T. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

TOM O. 
Rating:
5.0

Great location! Super friendly and good customer service

Kaitlin M. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

blake S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
4.0

Customer did not leave a comment.

Dorwood B. 
Rating:
3.0

It was nice to be able to drop off the truck after hours since the rain delayed our move.

Teresa S. 
Rating:
3.0

Customer did not leave a comment.

Laurie K. 
Rating:
3.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

thad L. 
Rating:
4.0

Customer did not leave a comment.

Lynne K. 
Rating:
4.0

Customer did not leave a comment.

Sheryl N. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Everything went very smooth! Thanks.

janis J. 
Rating:
4.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Angie M. 
Rating:
5.0

Customer did not leave a comment.

thad L. 
Rating:
4.0

Customer did not leave a comment.

MARGIE D. 
Rating:
5.0

I have already recommended this location to a friend. Everyone was very helpful, understanding and friendly. I will use this location again when the need arises. Thanks!!!

Trina K. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
1.0

Never again

THERESA N. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Denise S. 
Rating:
4.0

Very helpful with getting the trailer hooked up and on my way. When I returned, they again came out to help unhook and complete my rental. I would certainly rent a U-Haul from this site again.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Angie M. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Great people at this location

Cody B. 
Rating:
5.0

Everything was great.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE M. 
Rating:
4.0

The only thing I would make different is there is no handle on the door to pull down on just a strap which made it very hard to shut.

ANN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Starting with a full tank would help because then the customer would just have to fill it up at the nearest gas station before returning. Instead, I had to guess how many gallons were in the tank and how many I had used.

MALLORY C. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Very friendly and efficient

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

SHELLY M. 
Rating:
3.0

The pads I requested were not at the truck pick up location so I had to go to a second spot to get them. The rental site didn't have pads at all but they said they have not been renting trucks very long so maybe they just weren't fully equipped yet. They did not see my pad request in the computer though, so I'm not sure where the confusion arose. I made the reservation by phone with a live representative. Other than this one inconvenience all went smoothly and the truck worked out well. U-haul's link to Moving Help led me to find some very good helpers to unload.

MARY H. 
Rating:
4.0

There were not moving blankets available, but was no big deal. I think the tank was less than full when I took it off the lot, because when I filled it at the end of my moving, it filled higher than when I left. Regardless, the gentleman was very nice and extremely helpful. The experience was seamless. I think there was a UHAUL truck of the same size available closer to my house, but the corporate rep told me to use this site. The site was further and thus costed more.

Carly H. 
Rating:
3.0

We rented a trailer to get an arcade game home. The trailer we rented from uhaul was mechanically defective. It bounced so much that my wife and kids got sick in the car. When we finally found a place that would look at the trailer it was found that both tires lug nuts were very loose. I would think that is something the renting location should have checked. We rode for 8 hours that way because we were told but a service rep at uhaul that it must be the way the trailer was loaded. It only had one thing in the trailer that weighed about 300lbs, so I guess 300lbs is too heavy for that trailer. We did make it home. The arcade game was damaged during towing due to the excessive bouncing and when we tried to take the trailer back the dropoff location did not exist anymore which led to calling haul for another drop off location. The service rep that I talked to made it seem like it was my fault that the original locations wasn't there anymore and was very snotty to my wife and I. We ended up driving another hour to drop it off. I think next time we need a trailer we will go elsewhere.

Chad Y. 
Rating:
4.0

Customer did not leave a comment.

HEATHER P. 
Rating:
3.0

As I dropped the trailer off after hours 11/17/2014, it is difficult to rate the business and personnel. A lit sign would have been helpful.

William B. 
Rating:
5.0

Customer did not leave a comment.

FRED V. 
Rating:
5.0

No problems. Friendly, helpful, cordial staff. Thanks!

KERSTEN K. 
Rating:
5.0

I was very pleased.

LAURIE C. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top