Chuck amazing person
ALOHIM S
Customer Reviews for Chucks Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A junkyard. No safe access in or off freeway (literally had to back onto the freeway off ramp to get out of the place.). Was told they would be there at 9 AM—no one there. I will never pick up or return to this location again
Michael SExcellent, very helpful.
BILLY DQuick courteous service
JAMES LThe location was a junk yard. The staff/owner was helpful but smelled strongly of cigarettes and called me honey.
JAMES YTruck had not been cleaned inside the cab nor the back of the truck. Trash cups paper napkins in the ab broken glass in the loading area.
KELVIN FNo one was there to check me in.
Brian WDoor was difficult to open. Once we arrived at the location to unload, the door would not open. Finally pryed it and got it open about 3/4 of the way. Luckily we were able to unload. However I did pull a muscle in my back attempting to open the door. Once unloaded, the door would not shut.
MARCUS SFriendly, helpful and informative.
Raylene WChuck was great.
MARIA PThink about your customers..
Jeff LNo one was there when I dropped off truck and I was scared to leave it there. The "office" was not wheelchair accessible and neither was the dirt parking lot. I called the phone number and they answered as hello and I didn't know I was talking to a Uhaul. I didn't have data so I had to drive to wifi to check in the truck. It was just all very sketchy. Also, I got no call or email or anything to say that the gas was good, the miles fell in range and that I didn't need to pay for the second day of rental since I returned it the same day.
April GNo comment
Pam MExcellent truck,
MIKE ONothing at this location guy was great and had ready Togo
Carla JI set my pick up for Ingleside and was confirmed Ingleside. Then I had to go to aranasas pass instead
Zachary MVery small location to drop off very dirty area
Becky MExplain that when you call to say you'll be dropping off trailer a few hours late and the person on the other end of the line says no problem, there won't be an extra charge, that that is not the truth. You will be charged.
Donna E?
Melvin TMy order included one wardrobe box to be picked up at this location. But this location has no supplies. I was able to confirm no supplies were charged. But, the UHaul website is confusing.
Keith BGreat customer service and quick to get the Uhaul rented.
KEVIN BMaggie the dachshund has excellent customer service skills. Would recommend on dog interaction alone.
Kellie MThanks
Mark EIt was what it was, a drop off location, Not fancy, but easy to find and easy to maneuver the trailer for drop-off, We used the app, there was no interaction with any staff,
SandraBurgamy SChuck was very helpful, and Maggie his furry friend, greeted us and was very friendly!!
kimberly sThe owner there was VERY experienced and helpful. He parked the trailer for me because I couldn't do it.
Shawn MNot enough room. Hard to maneuver in yard.
Mark DChuck was awesome!
Richard CThe facilities need to inspect their equipment better and the roadside assistance needs to happen quicker. Halfway through my trip, with 5 hours left, I checked my tires and one of them had two large gashes forming that were deep enough to see the wires in the tire. Both tires barely had any tread, and during the same inspection where I found the gashes, the other tire had bald spots the size of my palm. Once I called for road side assistance I had to wait 20 minutes for a response, and when I finally got a representative, it took them 3 hours to get someone to replace the tire, only to have brought one tire versus the 2 that I needed. I’m very upset with the services provided, and with the idea that the company gave me a trailer that endangered my life.
Quintin TLocation is right off the main highway where there is a lot of construction with dust and debris. Standing outside the makeshift office ended up getting dirt and dust crunching in our teeth. Inside the cab had something sticky in the cupholders/console. There were M&M’‘s rolling around throughout the back of the cab behind the seats. Nothing wrong with the owner though. Just seem to be the location and oversight of cleaning the cab. And there was only one quarter of a tank of gas when I picked it up. I also noticed halfway through the trip when I rolled down the window that there was damage on the glass edge and the molding where the window rolls up into. Looks as if someone tried breaking into it with a bar. There was no markings on it showing that U-Haul noticed it, I didn’t get a chance to say anything when I dropped it off as I dropped it off on a Sunday. A little more attention to the cleanliness of the cab and at least a little more fuel in the truck.
DENNIS CNothing everything was great
james wgreat service at this location
Scott GThis was a great experience, Thank You
thomas dGood guys here…got me unhooked and back on the road fast despite be very busy
carl lThis was an after hours drop. No interaction to rate.
edward bComputer program is incomplete. Icons needed in several locations to complete tasks. Photos of drivers license front/rear is acceptable to prevent fraud. Before and after rental photos of equipment is also necessary for damage responsibilities.
james GThe dolly, left running light, is not working.
Eric I