Excellent experience. Professional and quick
HOWARD S
Customer Reviews for Cirby Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am angry that 1) I was not notified at reservation that I was going to be charged for both the fuel and the milage; 2) for 12 miles drive I was charged 2 G - even the worst truck goes at least 20 miles to the gallon, so for 12 miles, I should not have been charge for no more than half gallon; if the person who refilled the tank chose to put more gas in it, that's 1.5 gallon more than what I used, is not on me. There's no way that anyone can precisely identify how much gas is missing based on the meter alone; 3) when I called customer service, the person just kept repeating the obvious, that they charged me 2 gallons, $12, because that's how much they saw was missing - she dismissed the idea that that's how much the guy chose to refuel, not that it was actually missing 2 gallons. There's absolutely no way that a small truck uses 2 gallons of fuel in 12 miles. It's a fraud. When I expressed my anger, the Uhaul customer rep hung up on me. I wish Uhaul well for having come down to thriving on fraudulent charges. It's not so much the $12 as opposed to the $3 that should have been charged, but the idea that they can charge whatever they want and are not willing to consider the screaming rationale: 2G of fuel for 12 miles is a gross overcharge. 2 G was not what was missing but what the person chose, or accidentally put in it. I used Uhaul before for my moving in 2020, then they only charged for the gas - full tank out, full tank in. That's easy to measure. 1/4 tank out and 1/4 in is hard to measure and easy to overfill, so it's a set-up for overcharge - not a good business policy. I don't recommend Uhaul anymore and I will do my best not to need them anymore. I hate to be treated unfairly. If the cheated this way, what other ways do they mistreat their customers that are not so obvious, esp. if you don't check?
Marianna JNo comment
THOMAS WFast service
JOSEPH RGreat service.. Everything was easy & went well.
DONNA CIt was a chevron station with one person working. Had to close the store to check in the truck.
TODD L