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Priscilla S
Customer Reviews for Circle C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
excellent service as always!
Emma LThey gave the wrong size truck, also I requested a 1 way and I had to return the truck to the same place of pickup, which added mileage. I will never rent from this place again. Overall the lady I spoke to on the phone was courteous and understanding.
Priscilla OEasy process, excellent customer service.
Natashia IThe only complaint i had was the difficulty getting in and out of the facility.
Marcelino CThe Sales Associate who checked me in was professional and courteous. I appreciated the easy transaction!
Don SEverything was perfect except there was no dolly as requested Hopefully this was corrected on the bill final Bill
Edward LGreat customer service!
Sherry LThe lady there is very friendly and helpful
Kim Vnothing the service was great!
Emma LUnderstand to communicate deaf people. That’s a plus.
Adam Lsimplify check in truck. check out out truck process
james lThe ladies that we spoke the day of the rental were amazingly professional and friendly
Mercedes ZExtremely helpful & friendly management. First time ever driving a van and was assured it is just like driving a car. Comfortable and easy maneuvering . I definetly will rent again soon because of service team!
Joan BRight next to the freeway.
Chris SEasy drop off process.
Shane SAir condition broken the heater was coming instead of cold air. 2nd, the passengers mirror is unsteady. I ended up putting a tape around the mirror. But the truck drives nice.
Daniel CThe van windshield was super dirty, wipers torn but other than that everything was good.
Brenda BOver charges you for stuff you don’t do and then says gas wasn’t where it was when you put gas prior to dropping off. Definitely not recommending to anyone should’ve gone through the actual Uhaul location never had problems with them.
Francisco NJust make sure gate is open for return on Mondays when it’s closed. We got there at 6:30am to return our uhaul and stir at center was closed and no way to contact anyone. Someone eventually ended up coming but it was an inconvenience. Other than that great experience.
Jaime RThe truck was "clean" in the sense that there was not any trash, but I'm not sure that I could call the truck clean. It was just kind of dusty and dirty inside. It could have used a wipe down and a vacuum.
Cindy ANothing to do whit this location but only downside was the gas gage was stock on 3/4 so I fill up all the way…
Miguel SThe lady we dealt with was amazing, and so friendly ! Will definitely use this place again
Samantha MEstán limpio y vien servido
efrain gGreat job everyone. Thank you.
Ronald SThe best U haul rental location around. Thank you.
Jason JCustomer service was excellent!!!
Peggy VEvery thing is fine there but, the street is very busy and when it's packed with cars it's hard to get in there.
Miguel RI would not encourage anyone to use them , they didn’t leave keys so I sat at the location for over 40 mins trying to rent me another truck . Then they offered a credit which was never credited I wasted time and money because they didn’t do something as simple as put a key in the lock box . Smh they fead me crap just so they didn’t j have to listen to an upset customer .
Marisa MAs soon as I started the vehicle the tire low pressure sensor was on. As indicated, I visually checked the right rear tire which looks fine. I drove it to the destination which is approximate 14 miles away. On my way the AC was also coming off and on. I checked the tire pressure with my personally owned air compressor but the pressure was at 90 psi. I reduced the pressure back to 80 as indicated in the panel but indicator light still stayed showed low tire pressure. Knowing that the pressure was manually checked at the right pressure, i drove the truck back to return. The AC cold air output was still constantly coming off and on. This vehicle needs maintenance for sure.
Maximo RGreat customer service and everyone was super helpful and pleasant. Couldn’t ask for a better experience!
DIONYSIA BParking was tight no one to assist paid for a dolly and it was not provided.
David SCan't think of anything in particular - renting and pick up was easy and only took minutes - drop was accommodating, quick and easy ! Would certainly rent here again !! Thank you.
Theodore AExcellent service! 🙂
BRYAN BTerrible service. Didn't have dolly nor blankets I reserved.
Brian BVery pleasant and professional experience. The manager at van buren location was very helpful and efficient. Thanks again.
WILLIAM MMake sure each individual rental site has the need accessories (like moving blankets) to fill the customers needs. Everything about this rental was great.
JAMES MTerrible experience
Joel PStaff was very friendly and helpful. Will return to this location
ANGEL MGreat customer service! Thank you we will be back. Super easy pick up and drop off.. thanks!
ANDREA PSuper friendly staff that was quick and efficient. Highly recommend!
A;;EN BThe u-Hual website very hard to cancel a reservation. a long wait to talk to a live customer service rep,
Joe JThe young lady at the counter was very friendly and helpful. Will absolutely rent from this location again
RUSSELL PThe worst customer service I've ever experienced. I reserved a truck at the Sunnymead location. The truck would be available the next day at 9 a.m. in Alessandro. When I arrived at Alessandro to pick up myvihecle, I was informed that they had forgotten to phone me to inform me that the truck would be arriving at 9 p.m. (I need to be out of the house by 8). They provided me a phone number to call, but I was hung upon three times. I made it through on my fourth attempt. The employee explained that the system had shown the vehicle at the Sunnymead location and that she had no idea why I had been sent to Alessandro. When I get at Sunnymead, the older lady gives me a bad attitude and tells me that the reservation was unintentionally canceled. They did, however, charge me. She then directed me to the Van Buren address. When I arrived at the Van Buren location, I was informed that there is no 26' scheduled to arrive until 1630
SERGIO CJust be there!
LEAL AI was guaranteed a $50 dollar credit if my reservation didn't meet its criteria and I was sent to another location and my $50 dollar credit was never issued.
JORGE RVery helpful.
KEVIN MA+
VINCENT CVery nice and easy transaction
MARCO QHelpful customer service at this location
DAVID CSherry was lovely. She was very nice, kind, helpful and courteous. She made the truck rental an easy and delightful experience.
AARON PThey did not have really real any selection but they did, oddly enough, have what I was needing. When I entered I was first in line, the lady at the counter was talking with what appeared to be someone who was "slow" and eventually the line built up 4 people long but she had to keep repeating information to the individual on the phone. We were walk-in customers and ready to spend money - one guy ultimately left very frustrated and a bit vocal to the other customers and went somewhere else, all others were also frustrated with how long this woman spent on the phone repeating herself to this customer. This is VERY bad business practice in my opinion, walk in customers should have priority far and above a phone call. I would think real hard about coming here again, I will first see what other local U-Hauls have. The specific location has oddly short business operational hours.
Phillip MThe equipment rental process with Uhaul was a nightmare. We had numerous issues with reserving equipment for our move from Southern California to Arizona. The biggest issue we came across was being told equipment was available one minute and then being told “it’s gone” the next minute. How can you seriously run a business like that? Even when picking up our trailer we were told we were lucky to get it because the piece of equipment had been reserved to two different people and we happened to get there first. Moving is already stressful but having to deal with vital pieces of equipment being unavailable was beyond frustrating. Hire people to drive equipment back to California!!!
FRANK D