Circle S Hardware staff was very professional, organized, helpful, and polite. I will use this location for all future rentals and I will also recommend this location to others.
SHANNON M
Customer Reviews for Circle S Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent business.
MARK YIssue was with checking the van back in. App would not finalize the return. Upload of pictures failed.
Christian RThe 2nd best customer service I have received in years. Returning the trailer was streamlined and a breeze.
DAVID VEverything was quick and efficient, staff was great.
ROY FCircle S Hardware is the only place we will get our Uhauls from! Excellent customer service and their crew is very helpful and courteous!
LINDA BDropped off after hours, and about broke my back lifting the trailer off the hitch and trying to move it. The owner came out finally and helped push it back into a spot. The location had both drives blocked with uhauls, which made it difficult to turn around to park the trailer. The QR code on the door would not scan either. Is what it is, I can't complain.
James BThe service and overall help at this location was second to none. Very nice people. Thank you Circle S
GEORGE SThe staff at Circle S Hardware were very easy to work with and the transaction went smoothly for pick up and drop off. Probably the cleanest hardware store I've ever been in !! Mark M.
MARK MEverything was good
KELLY HTires on trailer were well worn when I picked it up. Had a blowout on the highway at 9:00 pm. The replacing of the tire went much better than expected. Scanned the QR code on the paperwork. U-Haul responded immediately, and they could tell my exact location. They contacted a local service to replace it. They responded immediately as well and kept us informed with the ETA. Replaced the tire and was back on the road within 15 minutes of arrival. Overall was only down about an hour. Patrick from BJ's towing service was very pleasant and efficient. The overall experience of needing assistance with the blown tire gets 5 stars.
Ronald HThe truck was poorly maintained. Coolant light was on after 3 miles. Noticed trash rolled out from under the seat when I got to my destination. Wheels were shaking like it needing a balance or something. Alignment was off. Steering wheel looked like someone tried to eat it.
Chris JFantastic old time hardware store love this place !!
DERMOT OOne of the best uhaul locations I've used *****
dermot oEverything was fine, except it wasn't very clean. The cabin smelled bad and was dirty. And in the back of the trunk, there was grease that made my cargo dirty. Otherwise, it was fine. The service was excellent.
Natty BAlready have recommend someone in 2 weeks to rent from this location. Owner is a great guy. V ery personalble and friendly. Im a small business owner and I love doing business with small business America.
RONALD SHeath at the hardware store was very helpful. He worked with me to find a convenient after hours drop off.
GEOFFREY RStaff is super friendly
KEVIN MQuick and easy. Thanks
GLENN GThey were super friendly, knowledgeable and on top of their game!
BARBARA RKirrah was very helpful and professional
Timothy RThe young woman who completed the paper work for my rental to my surprise was also the person who followed me out the the location of the box trailer I rented and quickly and effectively attached the trailer to my SUV, checked all, verified the lights, and I was on my way. She was really great.
BENEDICT SGreat service, smooth and painless rental!
JORGE LExcellent service on that location. This is the second time I get rental from there and they are very kind.
JOSUE ZGreat service and friendly people!
WILLIAM RExcellent service from the Circle S hardware.
HOWARD PKnowledgeable guys, very helpful! Will be using this location in the future. Thanks
JEROMY LHaving to use the Uhaul app, downloading it to my phone, to complete a damage inspection report prior to leaving with the truck (which I HAD to do if I wasn't purchasing the damage insurance) was one problem after another. A MAJOR hassle and inconvenience every step in the process I will not forget soon. It easily added 20 minutes to getting underway, requiring me to return to the attendant for assistance at least 6, maybe 7 times. Was this punishment for not purchasing damage insurance? Or incentive to buy it next time to avoid the hassle? Makes me angry thinking about it!
JAMES AThe kids that helped me load up my car and the car dolly seemed to be annoyed that they had to work. I really wish there had been a grown man there to help. But that’s just my opinion.
Karen HNothing. The employees were extremely knowledgeable helpful and friendly.
GEORGE TMy only issue was that I could drop off at another location. I drove 45 minutes to the pickup location, then 5 mins to pickup equipment. Drove back to my home, which was 50 minutes away. Wanted to drop off at a U-Haul location 5 minutes from my home, but they said that this was a one way rental and must be drooped off where it was picked up. That cost me another 1 1/2 hours of drive time. Never had this issue with U-Haul before. But its all good, can’t sweat the small stuff.
ROBERT ECan’t think of anything.
ANTHONY PThe staff understood and accommodated my needs; it seemed like a well-managed family business. I highly recommend them and will go to them for my rental needs again.
KAMRAN RThe circle S hardware location of rental was an excellent experience and outstanding service.
CARL SThe front window was dirty, making it hard to see at night. The inside of the windows needed cleaning. Also, there was an overhead light that came on and we could not figure out how to turn it off, making driving in the dark more difficult.
JULIA LThey are always a pleasure to work with. We have used them several times.
GARY GGreat customer service!!!!
JESUS VI would definitely recommend this location.
GARY GAll expectations were met and the facility made doing business with them easy.
RAYMOND CThe service was excellent! When I need to rent U-Haul again I will definitely go back there
LANCE DThe folks at Circle S are awesome. They know their U-Haul stuff and make the process very easy and friendly
PATRICK MThe staff at Circle S are awesome. Very nice and efficient. I will be going back and telling others.
WILLIAM MStaff friendly & efficient - trailer was clean, and no complaints on features/function.
WILLIAM DMore leg room for people taller than 5 feet in truck that was rented, updated radio unit with USB and or Bluetooth capabilites, Pick up location staff was excellent, friendly, helpful
KEVIN EThey were very helpful in dropping off the trailer and willing to help with anything I needed.
Bobby CSpoke with the representative when I returned the trailer about the hitch and he knew about it and was trying to get U-Haul to do something about it other than that excellent service trailer worked great
JOSEPH SEverything great no improvement needed.
ARON TGreat people to work with great and well taken care of equipment. I appreciate it.
JON PGreat customer service each and every time I have used this location for renting U-Haul.
KENECHUKWU OLove renting from this location. I never have any issues at all!
RYAN SSuper helpful!
ZACHARY SFantastic service!!! Person met me at my truck outside and disconnected everything. Super easy and smooth! I highly recommend this location!
TERRY AI was in and out with a tow dolly. They helped hook it up correctly! Very easy to use. Happy customer!
ANDREW REverything was great! 😊
JENNIFER MThe people who serve you there are great, especially the owner. She's the best!!! Happy Holidays!!!
MARLON CThe 1st place Glenda Dr in Magnolia TX was not open when we got there. Called your main line sent to other store on FM 2978 very helpful.
THOMAS O