When I came for my 2pm appointment to pick up the trailer there was no one at the warehouse. I could just walk in, take anything in there, and leave. I called the owner's number and he said for me to wait 30 minutes for his associate to return and then he'd take care of me. When he did return, he couldn't get the original trailer I had rented to fit onto my hitch so I had to get a smaller trailer. It worked out for what I needed in the end, but it also took about 2 hours to make the exchange.
OLIVER D
Customer Reviews for Cisse Diallo LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location did not have any equipment like (Dollie’s for furniture, or appliances or even heavy duty Dollie’s, nor furniture padding! But I did not need any of those items even though I thought I would, so that was ok. They did have a trailer hitch for me to tow vehicle, but I decided I would not need to tow vehicle afterall.
Vicky WDiallo was really nice to talk to and the equipment was very clean. He's a very nice person. 👍🏾
Patricia JThe person that checked me in tried to up charge me on an additional insurance protection even though I had one already. On top of that, they charge me an after hours service fee even though the vehicle was returned at the appropriate time.
Erik A