I was directed to go to a location in New Port Richey, when I went to pick up the truck the person never opened the door or pick up the phone even though someone there who was also knocking on his door told me that he was there but he may have been asleep , I waited and he never answered the door ,the key was not in the orange box . A Uhaul Rep told me to go somewhere else to get a bigger truck which I did not need , I went to the place and the App would not work , I couldn't even upload pics When I went to drop it off in Apopka the App did not work again , The rep on the phone wanted me to go to another location , I said no because I had someone waiting to bring me back home . This experience was not pleasant at all . I will not be using Uhaul again. The people on the phone were helpful courteous and patience. I had to Spend more money on gas because all I could get was a huge truck when I had reserved a small one.
ROBERTO M
Customer Reviews for Citgo 54
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We ordered a furniture dolly and it was not in the truck.
Graciela FTerrible experience. It took over an hour trying to get everything to work had to contact chat and phone support. There is no reason it should be that difficult to rent the vehicle. I thought the point of everything digital would make it quick and easy but it was anything but that. It impacted our ability to pick up our Girl Scout cookie order in a timely manner. Highly disappointed. 0/10 will definitely NEVER ever recommend this type of service.
Jennifer GAbsolutely will never use uhaul again. Over $200 for nothing!
Jennifer L