Customer Reviews for Citgo Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citgo Food Mart

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Gary L. on

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Mark P. on

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Keith J. on

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Jerica P. on

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The cashier was very short about all information and just kinda threw the keys at me and said put gas in it before it comes back. The inside also smelled horrible.

Dan B. on

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fred P. on

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Roderick R. on

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SHEILA L. on

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Stanley W. on

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U-Haul should give some kind of discount for disabled veterans. Even if it’s just a Discounted hand truck rental.

Janeva F. on

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ANDY S. on

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david C. on

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Need to be more Informative to the customer about all the changes. As a customer I was not treated very well for the second time. If you would like to discuss in more detail. You can contact me. Thanks

Cody P. on

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Didn’t have the 26ft truck I reserved had to get a 10ft so my miles where doubled. Rip off

Mary Q. on

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It was great. Easily checked in and out. Loved being able to fill the truck and drop off at same location.

Margaret E. on

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Amber W. on

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Corey E. on

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Too busy of a location, not a good place in my opinion

Eddie W. on

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Nothing the service was wonderful!!!

Tim B. on

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AUSTIN B. on

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1) Have the reserved equipment available at the location confirmed and at the reserved pick up time. 2) Charge the customer only for the equipment reserved and confirmed.

Sarah S. on

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Russell G. on

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steve F. on

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John B. on

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The truck box leaked water. Not sure who is supposed to check that. Probably where it was last repaired.

Danielle F. on

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Lurina D. on

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Kevin M. on

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Hector Alexis C. on

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Awesome service

Angie B. on

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William H. on

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Excellent customer service at this location.

Melissa S. on

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The check engine light was on. The operator did not check the truck at the end. I got email late lastnight about my charges. He charged me for my usage and the person after mine. I am livid.

Dean B. on

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JEFF E. on

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The truck I rented was nasty inside and out. Had a horrible vibration in the transmission and front end. So bad that it shattered some glass that we had wrapped up in soft blankets with dividers and tons of cushioning on both sides. I figured that a piece of furniture had to have vibrated over and crushed it from all the severe vibrations above 15mph.

James R. on

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David B. on

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paul K. on

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Arvis B. on

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james K. on

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Unfriendly and unknowledgable staff. Truck was in poor condition. Brakes were shot, steering column was shotty at best, and truck was dirty upon pickup. I’ll be using another carrier next time.

Harvey H. on

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The drop-off location was a rundown little convenience store with a proprietor who was more concerned with selling lottery tickets than inspecting and receiving the trailer I had rented. She simply said to just write down my name and phone number on a post-it note and they would contact me if there were any issues.

AMANDA B. on

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The check engine light was on the whole time. It sounded like the truck was going to quit on me once. We couldn't even use the dolly. The light in the back did not work. So we had to use a flashlight. I don't remember spending that much in the past. And I have moved a lot.

Joseph M. on

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The uhal leaks most of my stuff got wet and they charged me $30 more than what they said it would be

Rusty W. on

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Nothing, drop off at this location went smoothly.

Sean K. on

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I requested a 26 ft truck over 2 weeks in advance to another location and was sent 20 miles away to pick up. Then when I go to pick up, my truck is blocked in. The woman working asked me to move the trucks around to get to my reserved truck, even though there was a truck of the same size that could have been driven right off the lot.

Marcy W. on

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joel W. on

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When the lady was tying to key in the information into her system, she was interrupted multiple times by customers trying to purchase from the store. I was told my 2016 5.7 4X4 Toyota Tundra would not pull a 2008 chevy aveo. So, I tried to go online and reserve it that way. Then the system told me the location I was at did not have a tow dolly. So, then I called u-haul and they took care of it.

Terence C. on

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Good spot. Plenty of uhauls to rent.

WILLIAM S. on

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Terry D. on

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When I returned the guy didn't calculate my return, for the miles I didn't use, and give me a receipt, indicating the money that was taken off of my credit card.

maryann P. on

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Uhaul was in bad mechanical shape I had problems I have rented from this location in past many times and was very pleased with vehicle and people that worked with me

charles C. on

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Janice M. on

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My check in date was for April 15th. We finished use of the truck and took it to the drop off location. I was told I could not check in until the following day. I told the attendant, I did not understand, we were through with the vehicle today and wanted to turn it in. She took the key and said, but we cannot check you in until tomorrow. I said OK and left.

Jim M. on

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Charles H. on

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Nothing but a very easy and good experience with the owner, who I believe was named Parry.

Tyler Y. on

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cassandra B. on

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janice D. on

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Customers should be advised that they are expected to spray out, wipe down, mop out U-Haul bed in addition to sweeping it out to avoid $25 cleaning fee. In addition to paying someone to clean out U-Haul (sweeping out bed, removing any debris), I was charged for U-Haul vendor to spray out bed. I would have saved my payroll money had I known I would be charged anyway. Also, I was rushed away by vendor before final inspection was complete, being told my final fees would just be emailed to me. I would have much rather waited for rep to inspect, check mileage and fuel usage, etc...while I was there than to be told he would do it later and email me. I personally felt that I was being charged fees unfairly and dishonorably.

joel P. on

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john M. on

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gerald D. on

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Sharon N. on

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Callie F. on

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great customer service / very helpful, pleasant experience

Edwin W. on

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great service and very accommodating - would definitely recommend

Lisa D. on

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donnie H. on

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Everything was great

Donald M. on

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Don't send any one to this place, the afm needs to explain a couple things to this guy, but then again talking to the afm that guy needs more training him self. JASON HARDIN needs to do more for Uhaul then just sit around and collect a pay check. I'm very disappointed in this Uhaul rental! Long story short DONT GO HERE TO RENT OR RETURN ANY RENTAL!

BARNEY S. on

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Debra M. on

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The man LIED about prices, mileage fees, and reservations. We will NEVER rent from nor shop there EVER! He was/is shady/untrustworthy!

Pao L. on

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Kayla S. on

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daniel F. on

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Brenda H. on

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William R. on

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This truck was empty but he gave me twenty five credit.The truck cost me more than I expected.19.95 and insurance ,mileage and all the other crap was a bit more than I should have said probably will not rent from uhaul ahmgaib, Budget is still least upfront

diane H. on

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john T. on

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Great experience and customer service. After a difficult experience at the pick up location this U-Haul manager allowed for an easy return of the U-Haul equipment with no issues. I would recommend this location

John J. on

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The man at the counter was rude and didn't care about us.

Darvy H. on

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Aaron C. on

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Get your business priorities in order!

MARYANN P. on

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SIMEON B. on

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UHual published opening times were not correct, arrived at 8am and the location did not open until 9am, delayed my pickup and help to load costing ~75.00 more dollars.

Zara M. on

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Lisa R. on

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I was originally scheduled to pick up at a location on E. Fleming Dr. and use the self-check-in app. However, the app would not access the camera on my iPhone 7, so I was not able to complete check-in. Customer service rescheduled my pick-up for this location. Other than the delay (over an hour) in my pick up, and somewhat slow service at this location, the truck itself was fine.

JACOB H. on

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On-site personal was very helpful

Kathleen B. on

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martin G. on

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Cargo area dirty and tires didn’t have air in them!

Jerry Dwight H. on

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Second time I have dropped off a truck and the service was very good both times.

Esther D. on

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Rented their spacious van to complete a move from one state to another state. Great experience! Will definitely rent it again as needed. I highly recommend using this uHaul service location.

yongkyu P. on

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Ashley L. on

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Make sure you aren't having customers drive out of the way for a reservation and you don't even have a truck there to pick up. Should have had my truck at eleven finally got one at two! Unacceptable

Terri S. on

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The location that we dropped off the trailer would not help us at all and was rude and had to wait over an hour to get help from the main office. The office we contacted first was rude, we finally got a hold of someone that offered us help. I have used uhaul for most of my moves and was so disappointed this time around. Don't know if I would recommend.

Kathy D. on

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Jeff H. on

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BUD H. on

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For a small city, location is right off the interstate. Owners were helpful and polite.

robert F. on

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Tried the new U-Haul automated check-in to save time and paperwork. It did not work so I had rely on the location personnel to handle the old-fashioned way, which they did quickly and efficiently. U-Haul definitely needs to work on this new feature at its headquarters

scottie F. on

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michael W. on

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Margaret I. on

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JOSEPH C. on

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No help from worker. " you rent it ,you hook it up you check lights all on your own. He never came out of store.

ROLAND C. on

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I used this location because it was close. The van I used was dirty (dried food or a milk shake like spill that had dried on the dash) and driver/passenger area smelled bad.

Van J. on

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The whole process was perfect ... from ordering online, to pickup, to drop off at destination! Smoothest move yet!