Multiple issues regarding this pick-up site The lock box with the keys was stuck after entering to codes. Ended up going to the Citgo store and buying WD-40 to free the shackle. The trucked was backed into a fence with no access to open up the back door. After getting the keys the truck did not start picked up the truck at 8:00AM as per the contract it took almost 90 minutes for someone to come by for roadside service and replace the battery. Also rented 6 furniture pads, inside the truck was a dolly on the floor of the truck not even secured to the side no pads. Wil never pick-up from this location. originally reserved it for the U-Haul center in Rutherford. The traffic department took it upon themselves to switch pick-up locations without consent.
Stephen D
Customer Reviews for Citgo Of Little Falls
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is not actually a U-Haul location and it’s not called Valero. It’s a Citgo. Although the person inside was nice, he could only point to the key box. When you say you will provide a dolly and mats please do so. None of it was in the truck. I had to go to another location.
Alejandro S