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EDWIN C
Customer Reviews for Citgo Reistertown Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
WILLIAM DBoth picking up and dropping off vehicle was overly difficult. I was supposed to be able to do everything by my phone but the attendant had trouble understanding what I was doing there. On the return the wrong beginning mileage had been recorded so I was unable to just end the rental and drop off the vehicle and required a lengthy process with the attendant.
Jeffrey GIt’s a gas station with no gas and the clearance of the truck is barely enough to even make it around the parking lot
Jason SIt was a smooth transition flawlessly only thing I really would have been able to use the daly I paid for but was not in the truck. A refund for the the Daly would be nice but you can also keep as a tip for providing such a smooth ride.
Yolanda SThere's no clear about the charges.
Ringo TDisplaying a reachable phone number on site mostly for on line reservation
Pierre DI was hassled by some women for money and an Uber ride at this random gas station they call a “drop off” and the clerk was confused when I told him I was dropping off the truck. Just poor location and poor service in a poor environment
Sydnie BStaff was not familiar with how to check-in a U-haul customer. Excessive amount of time needed. The staff had to call someone else to figure out how to use the tablet device for check-in, and then be coached through each step of the check-in process. There needs to be better training.
Cullen SThe location for drop off was a closed gas station and dark. There were no lights in the parking lot to see properly.
Breanna K