The clerk was clues what to do never looked at me barley talk to me never updated me and it took 55 minutes to complete this and when we got to the truck there were ants all over the dash board the gas tank only had 90 miles left in the tank but when I dropped it off they required 1/2 tank my reservation was for 20 footer the computer said 15 foot was only one but 20 foot was on the lot the clerk couldn't figure out how to fix it poor service
JUNE D
Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommended location!! love the customer service
KEYOTTA OThis U-Haul location shares space with a functioning gas station. When I rented the equipment at 4p Friday, there were several people present who were helping with my U-Haul reservation (for a hand truck). When I returned the hand truck @ 8a Saturday, none of the people associated with the rental process was present. When he got around to me in the line, the clerk just opened the door to let me push the hand truck in. I asked him if I was supposed to get a receipt for the return; he said no and I left. Imagine my surprise when I received a call on Tuesday suggesting the hand truck had never been returned! The caller seems to have accepted my word that I had returned it, as I received an email receipt shortly thereafter. This rental was an alternative resource for the hand truck when my usual U-Haul location had none available.
Albert CThe truck was damaged with a giant hole they tried to patch, still did not protect it from water coming down on my furniture's and TV.
GOLBY DThe people running this location is never there
Natasha CThis location is the best in Detroit. Ronald has a great understanding of a customer needs and has excellent customer service. The newer U-hauls are great and efficient, my wife and I had a fun time downsizing for retirement.
RYLAND GEverything was fast and easy. Customer service was excellent.
DEBBIE AAwesome highly recommended
MOHAMMED CI had to step in the mud to get to the truck. It would have been nice if I could have purchased a lock for the truck at the time of pick up.
RAJEEYAH AAwesome!!
MOHAMMED CGreat
MOHAMMED CNothing
Susan H