Great staff and was taken care of quickly. Will visit again.
CHRISTOPHER R
Customer Reviews for Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mike was awesome! Drop off was super easy. He had me out in less than 5 minutes. 10/10
MICHAEL SVery good service
SANJAYKUMAR PExcelente servicio
ENMA CMike is a customer service genius! He called ahead of my turn in date just to see if there was anything he could do for me. He was incredibly polite and friendly both over the phone and in person. I would recommend this location to everyone!
Lee EThe owner was very friendly. It was easy to rent and the van was clean and drove great. Highly recommend this location and U-Haul in general. Thanks again.
Jerry HQuick, thorough, and friendly. I honestly cannot think of anything that could improve the experience. This location set a high standard.
RUSSELL HNothing
MICHAEL SAlways a great location to rent a uhaul. Owner is always nice and a great guy. Would do business with him again
DONNIE PHe was very nice and concern.
JEANETTE BNA
TOMEKA MFast, friendly, professional and clean. Can't really ask for anything more. Would definitely use this location again.
CHRISTOPHER MMike was great to do business with. Very helpful got in and out with no problems. Great service
mark mRude to me and refused service until 10am despite being open for regular business as a gas station
Thomas MMike was the best!!! The location was very clean. Very Professional and fast. Will definitely use them again and refer people.
Grenada EVery Respectful friendly and professional. I felt valued as a customer
Erin COperator was very accommodating and professional. He was knowledgeable on different options and advised me on the best rental for me. Fully recommend.
John EMike was friendly and helpful, good sense of humor. He checked everything over. We chose his Citgo because of its rating. He didn’t disappoint and we’ll use him in the future for gasoline and other snacks.
John CGreat experience. Super friendly and overall great experience!
Carl RThe owner is super personable and helpful. Really great customer service each time I've had to drop off a truck. Highly recommend this drop off location.
Jevette LI can’t think of anything to add. The gentleman behind the desk was very friendly and knowledgeable. He made sure I liked the truck and had a warm overall positive energy. D
DUSTIN BI would say go to 4800 Russell Pkwy every time. They have the best customer service. Mike is ready to help you with a smile. He is the best. He got me what I needed. He made sure I had my receipt on email. I left with confidence for my journey ahead.
MARY EThere was a sign at this location that U-Haul was closed for 1 month. This location is at a convenience store and the nice lady inside said when the U-Haul man came in she would tell him what time I dropped my trailer off and he would put it in the computer. I dropped the trailer off and tried to use the U-Haul app to show the trailer had been dropped at that location. The phone number on my contract did not answer as I was to call when I reached Warner Robins Ga. The trailer pulled very well and I will use U-Haul again.
Michael HOwner was very friendly and helpful.
joseph WLove the customer service Mike is great. Most definitely will be back to this location for future moves.
kenundrea fNothing!!! This location is so professional and just so easy to do business with. I highly recommend this location. 5 stars all the way,!!!;
David ECustomer Service was amazing.
DONNA EThere was damage to the passenger side door and the wire for the lights on the car hauler was frayed so the lights didn’t work correctly
angela bGreat & Friendly Service Along With Well Maintained Equipment! 10/10
jacob cMike made the return of four pieces of equipment a breeze, thank you!!!!!!
Julio OMike made the return a breeze, thank you so much.
Julio OMike was great and made the return very easy, thank you so much.
Julio OVery nice and fast overall renting experience.
CHRISTOPHER DMike was awesome and took care of me. He took back my trailer and saved me time and money from driving all over town. I will do all m business with him and reccomend you see him first. His location is easy to find and access.
Nathan BI made reservation on line. Trailer was ready and check out seamless. They actually had 3 of the transports ready to rent. Check in was just as seamless. Much better experience than I ever had with U-Haul.
Thomas DJust great customer service
Luckie SThe gentleman Mike Patel inside the store is so helpful all of the time. He will literally do anything he can to help people who are his valued customers. From buying a Body Armor sports drink, to a pack of Bubble yum bubble gum he is the go to guy for it all….oh and i almost forgot to mention that he is the man when it comes to Uhaul!
Dustin BOwner is extremely friendly and very helpful
Robert BThe manager takes good care of his customers.Friendly service!
ROGER PVery friendly and good customer service
Lasheka WEverything was great.
Harold LEverything was fine
james bThx Mike!
Erica CMike was awesome and easy going, location was super convenient, as long as you bring the truck back the same way you drove it off it was as convenient as it gets.
jared eI highly recommend Mr. Mike to take care of you. Real respectful & he finds ways to save you money.
Jhavahn HI didn't pick up at this location. I was sent to a different location because they didn't have the trailer I reserved the week before I was supposed to get the trailer.
Mary GNice folks, good customer service
Andy SAbsolutely nothing ,Mike is awesome ! Thanks again . -Caleb
caleb uNo comment.
Caitlin RMike made my drop off experience quick and easy. He also helped me save a bit of money upon drop off. He was very helpful and immediately came to help as soon as I pulled into the parking lot…literally. Highly recommend this location.
David TPlease warn customers about the sliding door as it can easily get stuck in the roof of the trailer if it is allowed to slide up too far. We had a hard time getting it back down when we finished unloading!
Patty CThe guy that worked in the store at the Citgo on Russell Parkway was extremely nice and very helpful. I will use this location again for future uhaul rentals.
Shermika BExcellent customer service! I would definitely recommend this U-Haul location to others!
Walter CVery friendly and helpful!
james AThe trailer was terrible and had an awful bounce to it. It was unpleasant to haul for 5+ hours. The original drop off location is no longer affiliated with U-Haul. Finding another drop off location was a major inconvenience. I truly don’t know if I’ll ever go through the trouble of renting a transport trailer again.
kevin sExcellent service and experience. Truck was in excellent condition and had all the latest features. Definitely recommended.
Erik CCustomer service was great.
Cedric CThey were very nice and helpful in the drop off process. A nice break from the chaos that was the pick up
Natalie BI LOVE this UHaul location. It's the wonderful folks that staff this location that make it top notch !!
William HMike was very helpful with getting the trailer reserved and the entire process from pickup to return was with ease. I’d recommend this location for your trailer needs.
robert cMr Mike always keeps the newest & most reliable uhaul trucks. There is plenty of room to maneuver rental truck on property. Mike is so friendly and knowledgeable whenever you walk into his store. Will definitely come back everytime that I am in need of a uhaul rental truck. Absolutely Superb!!
TIMOTHY SCharged additional fees
LSean R