Customer Reviews for Citizen Storage Fenton North LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citizen Storage Fenton North LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dustin V. on

Rating:

Parking lot was in rough shape. Large pot holes and large piece of concrete in the center of the parking lot. Please place signs on lock box to complete online U-Haul check in prior to putting keys in lock box.

Lisa W. on

Rating:

I ordered a furniture dolley and 2 pkgs of moving cloths, none were in truck and nobody to talk to about it at location. I wasn't aware I was supposed to sweep out truck at end, almost got charged $25 for not doing that!

Paul V. on

Rating:

Keep up the good work

Lacie P. on

Rating:

The location is hard to find if you don't google map it with street view. A bigger sign would be very helpful.

John B. on

Rating:

Katie was very pleasant and helpful and really appreciated her warm greeting and attitude. The trailer was great to pull behind my truck and would definitely rent when needed again!

Dale D. on

Rating:

Staff was very friendly and efficient. The process was very smooth. Would have preferred to use location that was closer to my home, but this was directed by Uhaul.

mike h. on

Rating:

too many miles to dropoff and got charged extra mileage, please refund

Mark G. on

Rating:

It was awesome.

Brandon R. on

Rating:

The woman that helped me get setup was very kind, asked questions and made sure I had everything I needed before I left. Terrific customer service.

Mark T. on

Rating:

Customer did not leave a comment.

Brendan M. on

Rating:

Customer did not leave a comment.

Yang hyun C. on

Rating:

Customer did not leave a comment.

Jim O. on

Rating:

Customer did not leave a comment.

Greg L. on

Rating:

Have the U-Haul computer system working properly. Sounded like company wide, the computer system was REALLY slow. After waiting 45 minutes, the agent was able to process the rental WITHOUT the computer. And was informed the same problems occurred at other locations, with lines out the doors! U-Haul needs to provide their rental agents with a computer system that works!

kristyn L. on

Rating:

Customer did not leave a comment.

Dan D. on

Rating:

This location was hard to find since the driveway was not well marked and the building was hidden behind the car wash.