Customer Reviews for City Center Mart
(U-Haul Neighborhood Dealer)

212 reviews

246 Market St   Paterson, NJ 07505

(973) 968-5544

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(973) 968-5544

246 Market St
Paterson, NJ 07505

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 9 pm
  • Sat-Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They charge extra than what we initially had for contract. I refilled gas more than 7/8 I didn't receive reimbursement.

SABBIR M. 
Rating:
4.0

Customer did not leave a comment.

VENUS B. 
Rating:
4.0

Customer did not leave a comment.

barbara A. 
Rating:
1.0

uhual was not ready when i arrived, i had to come back twice to pick up the rental. the uhual was falling apart. when i arrived the second time to pickup the store was closed and i had to sit there and wait for them to open

diana R. 
Rating:
1.0

I received the gas tank empty, the location was extremely slow, there was vandalism happening at the store, the cas was dirty, when I dropped off at 8 pm the teller told me he would process the receipt the next day and charged me for extra $30 dollars even when I told him about the gas issue. I've rented U-Haul before but my experience at this place was terrible

Catalina O. 
Rating:
3.0

There are not a good friendship and next day I returned to same place by on time at 5:05pm.but I'm seeing my receipt over charge. I need verification he's cc camera what time except the keys, please thanks

abdul K. 
Rating:
5.0

Great customer service great location great people great weekend rate more than 5* everything If I need I'll rent agin same place thanks

mohammed H. 
Rating:
1.0

Food and urine were in the back of the truck. The tank was on a quarter tank . Very dirty

Bianca W. 
Rating:
5.0

Customer did not leave a comment.

Lakira C. 
Rating:
5.0

Customer did not leave a comment.

shadi A. 
Rating:
2.0

Customer did not leave a comment.

Felix H. 
Rating:
5.0

My experience was great, the young man at the location was very friendly and when something unexpected happened, I called U-Haul and the rep was so understanding and helpful. Thank you U-Haul keep up the great job.

Paul B. 
Rating:
1.0

Truck was not clean before given. Gas tank was given at basically empty. Customer service was horrible

Tyshawne J. 
Rating:
1.0

Took 2 + hours to close my contract once the truck was returned, I stay until they closed the contract. 2 of the attendants gave me 3 different final prices, and at the end my card was charged 2 of the prices. Now I have to waste my time disputing it. I knew something like this was going to happen, since something as easy as closing a igual contract took 2+ hours and me being there until done.

galbel F. 
Rating:
5.0

Very good service

richelle F. 
Rating:
5.0

Customer did not leave a comment.

Annalesa W. 
Rating:
1.0

Horrible location, bad service, had to go to another location to pick the dolly.

Evelyn B. 
Rating:
4.0

The customer service was great, kind and friendly.

Helen T. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Awesome service on convenience

Annalesa W. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L. 
Rating:
1.0

There was extra charge that wasn't on the bill !

RIZA G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS V. 
Rating:
5.0

Centrally located

Edward S. 
Rating:
1.0

Close this location for good . This location can't be in the SERVICE industry .

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN R. 
Rating:
5.0

Good

CRISTIAN M. 
Rating:
1.0

This was the worst renting experience ever. First they changed the location of my pickup without even telling me. The truck was clearly never maintained or cleaned and the day we moved it was icy out and the tires were bald. Slid a couple of times and I definitely could've gotten into a horrible accident if the conditions were worse

Valeria E. 
Rating:
5.0

No comments it was excellent

MILTONBURKE L. 
Rating:
5.0

Customer did not leave a comment.

RICKY D. 
Rating:
4.0

Have cleaner vehicles (Covid )

VICTOR JR A. 
Rating:
1.0

Customer did not leave a comment.

CARMEN C. 
Rating:
2.0

I'm not happy with this location...I always rent from this spot but now I have a problem theres an adjustment that needs to be done and now no one want to help me with this how is this fair to the customer please explain I need assistance on this adjustment I have spoken to Mohammed yesterday 11/27/2021 said will speak to the manager and never got back to me I call today the guy that is there doesn't want to help me and I'm trying to call again and theres no answer please someone help me with this is not fair

LINA A. 
Rating:
5.0

Customer did not leave a comment.

LATRINIA C. 
Rating:
5.0

Excellent

Cristian rafael P. 
Rating:
5.0

Customer did not leave a comment.

NAOMI R. 
Rating:
5.0

Great & Fast services

MARIELA A. 
Rating:
5.0

No comments it's perfect

MILTONBURKE L. 
Rating:
2.0

It's just a bad area and very disorganized

Jaime S. 
Rating:
4.0

We had some trouble with the latch, it was very difficult to secure the door. It might have been user error!

Cathy H. 
Rating:
3.0

If we stay in Paramus NJ, then we should get vehicle in Paramus NJ

Gurmeet A. 
Rating:
3.0

Want to dispute a cleaning fee of $25 that was charged for no reason

Ricardo M. 
Rating:
5.0

Turn signals need a fix other then that was a great rental and services

ALEXIS C. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
1.0

My original truck reservation location and time was changed via email to a location over 30 miles from my selected location and to midnight of that day. I was charged all the extra milage. The location online said it opened at 9am on Saturday when I called at 930 to let them know I was in route I was informed my truck was given to someone else and they would have to find another location. When returning the truck Sunday I called to ask if I could return the truck to a closer location because the brakes were making noise and the check engine oil had come on I was passed around to 3 different employees and out on hold for an hour and a half. Worst rental experience I have ever had and will not recommend.

Raymond M. 
Rating:
5.0

Perhaps printable receipts. Not everyone has access to print out their receipts. Other than that, Great customer service and great experience. Thank you for your services and support we highly appreciated it.

YAMILETTE V. 
Rating:
5.0

Nothing staff very helpful

ROSEMARIE L. 
Rating:
5.0

Customer did not leave a comment.

GHASSANK E. 
Rating:
1.0

Trucks exhaust fell off. Truck was old and filthy inside. The ramp was jammed on the back so we couldn't open the ramp.

Armand B. 
Rating:
4.0

Customer did not leave a comment.

SHEILA F. 
Rating:
3.0

Customer did not leave a comment.

THERESA L. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO J. 
Rating:
3.0

Paul took care of me as well as anther worker/owener. They treated me nice and good customer service. I do suggest they get help as they don't have enough people 2 answer the phone and take reservations.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
1.0

The uhaul truck battery was dead when I arrived. They jumped it to get it started and swore that I would have no trouble. Once I loaded the truck and went to leave, the truck wouldn't turn on due to the dead battery and I had to wait an additional 2 hours to leave which made me drive at the peak of a tropical storm where I had to unload my truck in the rain due to time constraints in my new building. Your company should have done better due diligence on the truck before giving it to me.

LINDSEY M. 
Rating:
5.0

The whole experience was great

MARK B. 
Rating:
1.0

Customer did not leave a comment.

JOSEAN L. 
Rating:
5.0

Customer did not leave a comment.

Lizaret E. 
Rating:
5.0

every thing very good.

ABDUL C. 
Rating:
2.0

I put more gas then what it came With and still got charged a gas fee. Bill was above 120 for a day. Hidden fees and still charged for gas that i did put at the on site gas station there

Jayshaun W. 
Rating:
5.0

Billing if you can improve it it's a plus

John Q. 
Rating:
1.0

Customer did not leave a comment.

Latisha D. 
Rating:
3.0

Customer did not leave a comment.

BRENDAN R. 
Rating:
5.0

Customer did not leave a comment.

JOSE F. 
Rating:
1.0

Vehicle was in deplorable conditions. Broken passenger mirror which is a hazard. Check engine light on and filthy.

SAMUEL M. 
Rating:
5.0

Fix exterior view mirrors before renting to customers.. the truck I rented had duck tape all over passenger mirror and was hard to adjust.

Lawrence L. 
Rating:
3.0

the person in charge should be more knowledgeable of how to set up a pick up

RICARDO M. 
Rating:
2.0

System was down when I arrived so I couldn't even get the rental at my appointed time, it took about 30-40 mins. I was not able to use the contact less check in, the original worker was there so it was one person doing the uhaul and register. I will never go there again and when I called uhaul headquarters no help either.

CORTEA A. 
Rating:
1.0

First off had to drive 40 miles the opposite way to get the truck while I requested to pick it up 2 miles from my house. Told me they would change the mileage fee to 50 cents and that never happened. I dont understand why on the website you have the option to choose pick up and drop off but yet they tell you where the truck is and where you have to pick it up. Why can't someone from u haul drive the truck to my pick up location? And why can't I drop it off to where my pick up location of choice was? Why do I have to drive all the way back down 20 miles back out of my way? Will use penski for now on.

Christian V. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
1.0

The person at location very rude , displayed huge attitude when asked questions concerning fees . And explanation of charges .

Keith M. 
Rating:
5.0

The young lady that assisted us was very cordial and professional.

TIMOTHY W. 
Rating:
5.0

Had no problem thank u

burnette J. 
Rating:
3.0

Faster checkout

Jack D. 
Rating:
5.0

Very Friendly and helpful staff! Efficient and so polite! Thank you!!

CHRISTY D. 
Rating:
1.0

Location was difficult to get in and out of and was a cluster. The guy who was there waiting for me though was excellent and made the experience as positive as possible. He also helped me significantly by going with me to the other location where my car was and helping me load it onto the trailer. The service was incredible.

justin F. 
Rating:
5.0

Customer did not leave a comment.

JERINELDO G. 
Rating:
5.0

great thank you appreciated

miguel R. 
Rating:
1.0

Very unprofessional! Worst uhaul experience. The staff had no idea how to hook up the trailer they weren't helpful in anyway. The location is in a horrible unsafe town. I will never go there again.

Dale S. 
Rating:
1.0

Customer did not leave a comment.

Terrilyn S. 
Rating:
5.0

Service good

pedro V. 
Rating:
3.0

Poor attention and the truck was tottaly dirty inside, smelled like garbage

ROSANGELA V. 
Rating:
5.0

Customer did not leave a comment.

Nikolay S. 
Rating:
5.0

They were out of 4 wheel Rolly dolly.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Julio H. 
Rating:
3.0

This wasn't me!

jeyson R. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEFKAMAL K. 
Rating:
5.0

Customer did not leave a comment.

YOUSSEFKAMAL K. 
Rating:
5.0

Customer did not leave a comment.

FEDRA F. 
Rating:
1.0

This was my worst experience renting a truck ever. The truck was filthy and had actual poop in the truck and obviously an odor because of it. Also, the truck was not filled with my rented equipment and ready to go by my 7am pick up. One of my rented equipments was not even located at the site (the flat dolly) so I never even received this much needed piece. I am completely dissatisfied and will NEVER return to this location.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Although the personnel were helpful and friendly, the location has very little space to maneuver. It has a gas station and some small stores that causes considerable traffic. They were very accommodating but I'd choose a less crowded place next time.

Ernesto C. 
Rating:
5.0

Nothing

SHONDAYEA W. 
Rating:
1.0

The rate is ridiculous my rental was 80 plus tax 97 that crazy

Luis F. 
Rating:
5.0

Customer did not leave a comment.

Jahiro S. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
No reviews have been submitted for this location.

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