Customer Reviews for City Market
(U-Haul Neighborhood Dealer)

70 reviews

615 EE Butler Pkwy   Gainesville, GA 30501

(770) 535-7841

Location Hours

  • Mon-Fri: 7 am - 2 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 535-7841

615 EE Butler Pkwy
Gainesville, GA 30501

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 2 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Wesley L. 
Rating:
3.0

Customer did not leave a comment.

Shenika M. 
Rating:
1.0

Customer did not leave a comment.

Caitlin P. 
Rating:
1.0

Customer did not leave a comment.

LORENA G. 
Rating:
3.0

I was supposed to pick up the truck at 8:00am unable to get it until 9 something. The movers I used TBS Partners was terrible. The guys were Two hours late then took forever to load up my furniture that was ready to be loaded. I sent them home early because my daughter and I were having to move the furniture ourselves.

Cheryl M. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Let them know if moving blankets and other items won't be available at their pick up location ahead of time.

William W. 
Rating:
5.0

Customer did not leave a comment.

starlah W. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Better Communication

DANIEL P. 
Rating:
1.0

Make sure the person at the counter shows up on time. We were supposed to pick our UHaul up at 9am and the guy didn't show up until 9:30. Another lady in the store had been waiting since 8:30. That's ridiculous!

Ethan A. 
Rating:
1.0

Customer did not leave a comment.

Dominique M. 
Rating:
4.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Great to deal with very professional

Edward C. 
Rating:
3.0

The inside windshield was very dirty. I did the best I could to clean it without access to proper cleaning supplies. The truck appeared to be well maintained and in good running condition.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Despite earlier comments to the contrary, the local owner helped me register on-line, the truck and equipment were ready on-time, and there were no additional charges on my account.

Larry D. 
Rating:
3.0

I would suggest a check at the drop site by the 3rd party to ensure additional items such as dolly's are in the truck. I had to drive across town to get one.

CHARLENE W. 
Rating:
1.0

Stop taking EXTANT MONEY FROM YOUR CLIENTS! Gods going to get you, stop you, and return the injustice!!!!!!! You reap what you sow! It Shall Be DONE!

DeJuaii P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Truck was perfect. Blankets that I rented weren't. Majority of them were soaking wet and all of them were covered in hay. Other that they it was great

Preston L. 
Rating:
1.0

Customer did not leave a comment.

Javier M. 
Rating:
3.0

Customer did not leave a comment.

FRED K. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
1.0

The location was unaware of my reservation.

Haley P. 
Rating:
3.0

Better knowledge

Steve G. 
Rating:
3.0

Need signage stating that the location is a U-Haul location.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
2.0

The guy was a bit rude. The office smelled like nothing but cigarettes and it was filthy. I was in a hurry to get out of there. Horrible.

Suzette T. 
Rating:
1.0

The absolute worse experience I have had. I am waiting for mark (district manager) to give me a call.

Curtis S. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Todo está excelente

edgardo M. 
Rating:
2.0

My reservation was made for 9am. We arrived 8:45 & had to wait for owner to check out the UHaul truck for us. We left there at 9:45. Not acceptable

Margaret F. 
Rating:
3.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

HUGH C. 
Rating:
5.0

Made the process quick and easy

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

Abdul S. 
Rating:
1.0

Never got any paperwork. Didn't have the 5 dozen pads I paid for. Truck was nasty. Back had oil all over the floor like Cargil had rented it prior and it was never cleaned. It was very hard to walk in or up and down the ramp. I still have not been reimbursed for the pads.

Raymond S. 
Rating:
1.0

I am very dissatisfied. After being over charged twice. I still do not know how much I am going to be changed. This place is a joke. They have held my payment information and submitted charges that were not accurate.

Glenda B. 
Rating:
3.0

Nothing

tammy S. 
Rating:
3.0

Customer did not leave a comment.

Erik V. 
Rating:
2.0

The phone number to this location is disconnected. This may be the reason they didn't call me when they overcharged me an extra day. Customer Service took care of it, though.

ERIC P. 
Rating:
1.0

He was the other one there and I had to wait One hour and a half to get the truck. I ask him you can't stop helping me and help somebody else. He told me if I don't like it go somewhere else to get a truck. He was very nasty at me and he didn't example nothing to me about the truck

SABRINA R. 
Rating:
3.0

Also rented a Car Dolly to take my car with me. I had to go to another UHaul location to pick up the Car Dolly and then return to this location to pick up my truck. Have both at the same facility.

Richard J. 
Rating:
4.0

Nothing at this time

ROBERTO M. 
Rating:
4.0

Customer did not leave a comment.

TIM D. 
Rating:
1.0

Crooks

AMY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
1.0

Send them to another UHaul location.

Burnis B. 
Rating:
4.0

Customer did not leave a comment.

James O. 
Rating:
4.0

Need more locations in the Gainesville, GA area with longer Saturday hours. Only one location in Gainesville, GA is open before 10 am on Saturday. You have to book with him a week in advance to make sure he has the equipment you want. At least this owner/operator allowed me to fill out the paperwork the evening before so I was ready to go at 8 am. He is ready to help out the customer.

Glen L. 
Rating:
3.0

No receip/contract printing capability Took picture on my phone of his computer screen.

John W. 
Rating:
2.0

The systems were down on Saturday, July 30th when I went to get my reserved truck and I had to wait over an hour while the form was processing. This is after I had to call customer service and switch to a new location after my original pick up location in Clermont, GA could not give me the reserved truck due to the same system malfunction. This put me severely behind schedule. I do have to say that the representative at the location was nice even when he had other customers yelling at him for the delay.

Timothy R. 
Rating:
3.0

Have the printer functional! Clerk couldn't print a receipt or contract, but merely took a picture of it using my smart phone!

DON D. 
Rating:
1.0

Customer did not leave a comment.

Jeff K. 
Rating:
3.0

Customer did not leave a comment.

BETTY L. 
Rating:
3.0

Equipment was clean and presentable. Pickup location was fine. Friendly service. This particular truck had a skip in the engine and the front end seemed to have more than normal sway cruising down the freeway. Otherwise, thanks for the rental. Garland

Garland D. 
Rating:
1.0

I didn't have a great experience with my U-Haul rental this time. I made my reservation online, and was later told in an e-mail that someone would be contacting me to let me know what my pick up location would be. As of about 5 p.m. the day before my move, nobody had contacted me, so I called U-Haul to find out where I was to go. I had reserved a 15 ft truck and an appliance dolly. When I got to the pick up location, the clerk told me that there was no dolly there, and that he never rented dollies from that location. It should go without saying that I shouldn't have been told to go there if the equipment I requested was not available. I went ahead and took the truck anyway (Thankfully, a family member had a dolly that I could use). When I was checking out (being interrupted several times while the clerk sold lottery tickets), the clerk told me that he didn't have a printer, so he borrowed my phone and took a picture of the screen on his laptop. That was my "receipt"! I've had pretty good luck with U-Haul in the past, but this rental process was unprofessional and inconvenient.

Tracy S. 
Rating:
1.0

The clerk could not speak English and kept asking for a key. There is no key for a trailer!! He didn't inspect the trailer and just kept telling me to leave and nodding his head. So I took pictures of the trailer sitting on his lot since no inspection was made.

Neil D. 
Rating:
2.0

Inside of trailer was dirty, we had to clean it ourselves. Only one guy working and he did not offer to help hook up trailer, we did it ourselves. Not good!

Andrew C. 
Rating:
3.0

The light harness on the trailer was damaged. It had apparently been dragged on the road, causing two of the four wires to be broken. I had to stop and purchase a new harness to safely complete my move.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTLE F. 
Rating:
5.0

Excellent service!

MARK S. 
Rating:
3.0

Customer did not leave a comment.

TRACY K. 
Rating:
5.0

Customer did not leave a comment.

SAM K. 
No reviews have been submitted for this location.

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