Customer Reviews for CJs Auto & Rentals
(U-Haul Neighborhood Dealer)

80 reviews

114 W Grimes Ln   Bloomington, IN 47403

(812) 330-1278

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(812) 330-1278

114 W Grimes Ln
Bloomington, IN 47403

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck came in late, was supposed to be ready at 9...was called and told to pick up at 10am (not that big of deal but just starts the story) I ordered Pads, Dolly and roller carts, only the dolly available...nobody called and told me that they just edited the PO (still don't have final bill to verify that). I get stuff happens but let me know so I can Plan. Got truck home, opened the back only to find it FILLED with 1000's of flies and some type of animal poop. Had to rinse it out, spray raid and Febreze all over it before I'd load home furniture. Somone hauled animals or something in it before me On a positive note, Truck was is good mechanical condition and the person at the counter at the CJ's place was very nice.

Chris R 
Rating:
3.0

Hard to find the office.

Rosemary M 
Rating:
2.0

Clean up the location. There was junk everywhere. However, the rental agent was very nice.

Gary F 
Rating:
1.0

The office smelled like marijuana. The truck cab was filthy. The AC did not work. There was human feces and garbage right in front of drivers door.

Jonathan P 
Rating:
3.0

They need to have some accessories available. I preordered blankets and none available. I needed an adapter for the electric from car to trailer and they were out.

Jonathan F 
Rating:
1.0

Reesha is a horrible manager with poor customer service skills and a shit attitude. The place wasn't even open when we arrived!

olivia j 
Rating:
5.0

I’m rating this excellent for the service and assistance. However since no one was available when I returned the vehicle I was surprised to see that I was invoiced for 3 gallons of gas although I only traveled 9 miles. Especially since I purchased two gallons at a service station across the street from the BUDGET Location. I guess I won’t have confidence in using an after hours drop box in the future.

JAMES q 
Rating:
2.0

Unsafe trailer. Tires were almost completely worn. Ratchets barely worked and straps were torn up. And the chain fastener wasn’t fully able to connect to the vehicle I was trailering. Very disappointed for how expensive renting the vehicle and trailer ended up being

Kawon W 
Rating:
5.0

I will be back, and will encourage others

Stephen A 
Rating:
4.0

Customer did not leave a comment.

Kevin M 
Rating:
4.0

Thank you!

Reginald W 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
3.0

Customer did not leave a comment.

Brandi E 
Rating:
5.0

Customer did not leave a comment.

steven d 
Rating:
5.0

Always very efficient and helpful.

David D 
Rating:
5.0

Picking up the UHaul truck was super quick and easy. Staff was very nice.

Robin P 
Rating:
5.0

We had a great experience with everyone at CJ’s. Courteous, friendly and helpful. All around a great place to go if you need any moving equipment. Appreciate all of their assistance! Rhonda

Rhonda M 
Rating:
3.0

The inside of the trailer was covered in dried mud and there were ants all over. We had to clean and spray the unit before we could load our furniture in it.

Taima A 
Rating:
5.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

Very helpful staff and great service

Antonio P 
Rating:
2.0

Uhual was completely blocked in by other trailers upon arrival and when we went inside to try and get some help, we had to ring a bell and then wait over ten minutes for someone to come to the front and help.

Deon L 
Rating:
3.0

At least clean the vehicle; I had to sit on a filthy seat. Windshield was dirty inside and out, no windshield wiper fluid.

Michelle M 
Rating:
5.0

Customer did not leave a comment.

Mike P 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

DANA E 
Rating:
3.0

Van was dirty. Pictures to verify van information at checkout were of a different make and model of van. Online checkin process was slow and took close to 30 minutes to complete.

MATTHEW H 
Rating:
3.0

Make some sort of sign and tell peoplewhere to go. Your location is off the path and through trees down a gravel hill. You have to find by accident

NICK B 
Rating:
3.0

Customer did not leave a comment.

Karl B 
Rating:
5.0

Please check the driver's side window/door seal. It got pretty noisy at highway speeds. Otherwise, the rental was great. Great service from the gentleman who checked me in and was there when I returned the van.

Tridib K 
Rating:
2.0

The truck smelled so bad I couldn’t drive it with the windows up and was filthy inside. I then rented a ram which broke down on me out in the sticks. Thankfully I’m a BMW master mechanic and replaced the faulty door switch which would have been $544 at Dodge. Finally I reserved the ram and tow dolly together and had to drive to A separate uhaul location to pick it up and drop it off. Haul corporate agreed To A full refund of all rentals and only sent me $50 which doesn’t cover the downtime and door sensor I replaced.

ALEXANDER J 
Rating:
5.0

Customer did not leave a comment.

rissa h 
Rating:
3.0

Truck was missing handle to open driver side window. There was no washer fluid to clean windows. This is only location in town that has a full fleet of trucks. Their inventory and availability is decent.

Robert L 
Rating:
5.0

Thanks for the great 😸

bruce s 
Rating:
2.0

Customer did not leave a comment.

brian g 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
3.0

Tire pressure was low

Gehong L 
Rating:
4.0

Customer did not leave a comment.

james k 
Rating:
2.0

The manger was late. I was supposed to pick up my truck at 8:00. It was pouring rain and I had to wait until 8:15 to get my truck. This happened the last time our business rent a truck from this same location. Not professional at all. Also getting this email at 11:30 p.m. on a work day is unacceptable. Will definitely unsubscribe to you spamy emails

Jacob H 
Rating:
5.0

Customer did not leave a comment.

charles h 
Rating:
2.0

Customer did not leave a comment.

crystal l 
Rating:
4.0

We dropped off at 11pm, so I can’t really rate this location. I will say it is hidden behind other buildings and difficult to find.

Randy W 
Rating:
5.0

Customer did not leave a comment.

shawn s 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

Han c 
Rating:
5.0

Great experience. No Issues. Have had several good experiences with this location. Thank you! Dan

Daniel H 
Rating:
3.0

Back of truck had lots of dirt and mud. Had to buy a broom and tarp to make sure everything was ok.

Diana G 
Rating:
4.0

Make sure the truck is clean , and report damages on truck beforehand

Austin B 
Rating:
5.0

Customer did not leave a comment.

tracey f 
Rating:
5.0

Customer did not leave a comment.

isuru d 
Rating:
3.0

Closed early and I wasn't able to find out what I would be charged for my rental.... I arrived at 5:47.... My first time renting a Uhaul and it was kinda stressful to not know

April C 
Rating:
1.0

I was in Crisis homeless. I'm 72 year's old & was illegally evicted. Long story & had to take my babies (cats) to Humaine society for 2 weeks & thanks to them & mercy of God I was able to get them last day before they wouldn't went to animal shelter. I had to return u haul with belongings no storage & Regional manager told me that they put pad lock on & when I went to get it my clothes were scattered all over ground& employee lied. There was no lock & my belongings had been taken, all my clothes & tv other things to. I re rented & they reported it stolen & I almost got ARRESTED thank God the police knew that they LIEd

barbra r 
Rating:
2.0

My 4 hour trip turned into a 9 hour trip because one of the front tires had a repair plug that leaked

Logan H 
Rating:
3.0

Customer did not leave a comment.

Andrew C 
Rating:
3.0

Customer did not leave a comment.

Taylor P 
Rating:
3.0

Fast and efficient!

Joy B 
Rating:
4.0

Front end of the truck is worn out and hard to steer. Thanks

Jerry R 
Rating:
5.0

Customer did not leave a comment.

Jeff K 
Rating:
2.0

To start, the location was timely and in fact let us pick up the trailer early! Super nice people. However, the lights did not work. They told us it was our truck. We told them we use the truck every day for a dump trailer, which is true, and they told us that we could just use it with no working lights. Today, we tested the trailer light connection and it is perfectly fine. We also received no assistance offloading the trailer and overall an experience I’ve not often had with uhaul and very disappointing

Ian D 
Rating:
5.0

Customer did not leave a comment.

Mark V 
Rating:
5.0

Continuar así

jacqueline v 
Rating:
3.0

Arrived 15 minutes before the office closed to return the trailer but the door was locked. I called the number to let them know we were back and they just told us to leave it on the lot and then hung up. We struggled for 20 minutes to get it unhooked but had no one there to help us despite arriving before closure.

DWIGHT A 
Rating:
5.0

Keep doing it the way you do. Thank you!

Konstantine B 
Rating:
3.0

Have dollies and moving blankets on hand.

Peter B 
Rating:
5.0

I needed a pickup truck quickly and for a short period of time and i got just what I needed. Nothing fancy or extra, just really convenient and easy.

Randall S 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
4.0

Customer did not leave a comment.

Matthew B 
Rating:
3.0

Pleas tell your employees to dress modestly.

Farnaz A 
Rating:
4.0

Helpful staff

David D 
Rating:
3.0

The windshield was very dirty inside. Plus the van stunk bad, think wet dog. But it drove very well, no issues. It was also very easy to reserve and pick up the vehicle. I'll be back again.

mike f 
Rating:
4.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Customer did not leave a comment.

Emily K 
Rating:
3.0

Interior and windshield were in need of a cleaning

John B 
Rating:
4.0

Customer did not leave a comment.

kevin g 
Rating:
3.0

They put in there that I drove 50 mi but I only drove between 10 and 20 and I'm really irritated because they told me that it would pay me back as long as I didn't use that amount of miles. I have rented a truck from here previously before this experience and was charged $25 less and I drove 10 miles more than I drove with this one so I feel like I have been cheated out of my money.

ronald d 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Félix G 
Rating:
5.0

Drop off location completely opposite. Even though they were busy working on a vehicle. He stopped what he was doing & got me checked out quickly and was friendly.

Jeff T 
Rating:
4.0

Customer did not leave a comment.

Bill E 
Rating:
4.0

The only bad thing I can say about this place was the parking lot. It was pot hole city, had to watch where you were walking. Needs a lot of gravel brought in.

Vickie W 
No reviews have been submitted for this location.

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