Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't meet with anyone. I was glad to have found a way home.
JODY L
Rating:
5.0
Customer did not leave a comment.
Sharon M
Rating:
1.0
I asked for a 26 foor and only got a 20 foot. I was told that they would discount the price but that did not happen either. They are not very well commacative att all.
Jerome W
Rating:
4.0
Not charge the insurance fee when someone extends the rental by 4 days and the truck is sitting still..
Mike H
Rating:
4.0
The lock in the truck rates as a 0. There needs to be a better lock as I couldn’t get it open for over 30 minutes.
Amy W
Rating:
5.0
Provided exactly what I needed to get the job done. Excellent service.
RANDY M
Rating:
4.0
Customer did not leave a comment.
Harold W
Rating:
5.0
Customer did not leave a comment.
KYLE M
Rating:
3.0
Customer did not leave a comment.
LaRhonda M
Rating:
5.0
Great business man
johnny h
Rating:
5.0
Nothing
charles m
Rating:
5.0
Customer did not leave a comment.
Gwen L
Rating:
5.0
Customer did not leave a comment.
James W
Rating:
5.0
Pickup location was fine.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
Mike B
Rating:
3.0
Customer did not leave a comment.
James W
Rating:
4.0
Customer did not leave a comment.
KARI P
Rating:
5.0
Super easy drop off
Samuel W
Rating:
4.0
Pick up was pretty easy.
Joel M
Rating:
4.0
Customer did not leave a comment.
Walker H
Rating:
3.0
The actual location was great. However the remote/mobile pick up system is horrible. Spent almost an hour trying to pick the truck up. The customer service that handles this is ridiculous. And when I said I have lost a complete hour trying to pick this truck up all I was told was they are sorry. Not once did I get a complimentary hour added to my rental time. Just sorry about that and hope you had a great experience with uhaul. The customer service area needs a lot of work. I doubt I would ever rent thru uhaul again much less recommend. But Clarks was a great uhaul area and very maintained.
Fredrick N
Rating:
5.0
App did not work for off-hour turn in. I have turned in several U-haul rentals to this location and app worked well. For some reason, did not work this time. Issue is not with the location but with the app.
Michael N
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
Customer did not leave a comment.
Rocky G
Rating:
5.0
Nothing. Super competent. Super conscientious. Very helpful. Above first class service!!
Mike D
Rating:
5.0
Customer did not leave a comment.
Timothy M
Rating:
4.0
Customer service was friendly and accommodating. Very patient throughout the check out process.
Angela B
Rating:
5.0
Have dropped off twice at this location. Super easy.
Michael N
Rating:
5.0
The experience from pickup and dropoff was easier and painless. Clark was a pleasure to work with.
Mark M
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
Virgil H
Rating:
4.0
Super nice people. Very easy drop off
Paul P
Rating:
5.0
Clark was a great guy to work with.
Shandel S
Rating:
5.0
Customer did not leave a comment.
Jason C
Rating:
5.0
Best experience I’ve ever had through uhaul! Thank you!!
Jessica B
Rating:
5.0
Closed on weekend. Used app and lock box to srop off.
Mark D
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
Joe S
Rating:
5.0
Customer did not leave a comment.
TOBY B
Rating:
5.0
Customer did not leave a comment.
Brittany G
Rating:
5.0
Customer did not leave a comment.
Scott H
Rating:
5.0
Customer did not leave a comment.
Richard W
Rating:
5.0
Customer did not leave a comment.
Michelle L
Rating:
3.0
Customer did not leave a comment.
Bobby J
Rating:
5.0
Customer did not leave a comment.
Paul E
Rating:
4.0
Customer did not leave a comment.
sheri z
Rating:
4.0
Customer did not leave a comment.
robin c
Rating:
5.0
Customer did not leave a comment.
Stephanie F
Rating:
3.0
Took too long checking in with a phone and scanning my DL.
Gary D
Rating:
5.0
👍
Charles F
Rating:
4.0
Customer did not leave a comment.
Shawn D
Rating:
5.0
Customer did not leave a comment.
Lydia L
Rating:
5.0
Customer did not leave a comment.
Dennis R
Rating:
1.0
Got over charged
Geron f
Rating:
5.0
The only thing that could be improved: let the customer know in advance (for locations that are closed when you drop off the vehicle) that they need to go on their phone and check out at the location, as I went a few miles away to my house, and found out you do a location search to see if the vehicle is dropped off at the correct location.
Bruce B
Rating:
4.0
Returned truck on a Sun. No one around
Austin M
Rating:
3.0
NOT PREPARED TO RECEIVE TRAILOR.
ROY F
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
5.0
Customer did not leave a comment.
TUCKER A
Rating:
5.0
Customer did not leave a comment.
Peter P
Rating:
5.0
Customer did not leave a comment.
RANDALL S
Rating:
5.0
👍
Charles F
Rating:
5.0
Excellent experience. Very professional and courteous. Will definitely use them again and highly recommend Them.
RICHARD C
Rating:
5.0
Customer did not leave a comment.
CHARLES B
Rating:
5.0
I was not able to pick up at my regular location but I was directed to Clark’s instead. They had the van I needed ready to go when I arrived and the best part was that it was past normal business hours but they stayed and waited for me to get there! Good people at Clark’s. they also have a great automotive repair shop!
TEDDY C
Rating:
5.0
Customer did not leave a comment.
Chad Z
Rating:
4.0
Location was closed.
Linda L
Rating:
5.0
Excellent customer service and experience
Reata M
Rating:
4.0
Parking is tight. But service was outstanding.
TIMOTHY B
Rating:
3.0
Customer did not leave a comment.
clinton m
Rating:
5.0
Customer did not leave a comment.
BETTY L
Rating:
2.0
Customer did not leave a comment.
David B
Rating:
5.0
a great experience. clint was very professional and helpful.
Charles R
Rating:
5.0
Customer did not leave a comment.
Nicole L
Rating:
4.0
Customer did not leave a comment.
JUDITH F
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
5.0
Customer did not leave a comment.
Robert O
Rating:
4.0
I did not receive the hand truck and furniture mats I paid for. I would like for those to be credited back to my account.
Hunter G
Rating:
5.0
Customer did not leave a comment.
JEFFREY F
Rating:
5.0
Customer did not leave a comment.
Whitney C
Rating:
5.0
Clean the inside of the windows and windshield
GARY S
Rating:
5.0
Customer did not leave a comment.
charles b
Rating:
5.0
Customer did not leave a comment.
Tammy V
Rating:
5.0
Excellent service and people at South Pittsburg, Tn. Office. BJ
MELVIN J
Rating:
5.0
Customer did not leave a comment.
Jonathan S
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
3.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
GWENDOLYN B
Rating:
4.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Customer did not leave a comment.
SALENE H
Rating:
3.0
Customer did not leave a comment.
Frank M
Rating:
5.0
Customer did not leave a comment.
april h
Rating:
5.0
Customer did not leave a comment.
ALEX R
Rating:
5.0
Customer did not leave a comment.
ISAIAH T
Rating:
5.0
Customer did not leave a comment.
Jeffrey W
Rating:
3.0
Customer did not leave a comment.
FRED M
Rating:
5.0
Rep. really worked with me and more than made up for bad experience I had that morning while trying to pick up a truck that had been reserved for 2 days from another location. From now on I know the one location I will use.
Cynthia W
Rating:
5.0
The person that took care of my transaction treated me well and I will use that location again. Thank You, Vanessa Pickett
VANESSA P
Rating:
5.0
Conveniently close to my small town location with ample parking.
