When I went to pick up the rental the person at the counter did not know how to process rentals so we had to wait an additional hour and a half for the owner to show up and complete it. Then, the incorrect starting mileage was inputted on the contract and backed up 200 miles so it looked like we drove more than we did upon return. Luckily we took a picture of the mileage during pickup, however the contract time started when we first arrived instead of when the owner showed up to process our contract. During our return, we had to drop the keys in the drop box because that’s what the guy at the counter advised him to do, and then they checked it in the next morning causing us to be charged another day late. They overcharged our card by an additional $500. The whole experience was terrible. Would not ever rent from this location again.
Jacob C
Customer Reviews for Clarks Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide mobile pick up as indicated to prevent wait times.
Julie LThe uhaul was parked in by a locked car. We had to drive it through the neighboring property to leave with it. He did not have any furniture pads or a dolly ready, both part of my order. When I was finally able to explain to him what furniture pads were he came out with a bag that had like...6 of them. So I guess I'll be forced to buy the rest of them even though I never got them.
DUSTIN KVery customer oriented. Friendly and professional service.
Lewis Fcustomer service pushed us back two hours because this location doesn’t do mobile pick up. why give me the option to do mobile pick up then??????? inconvenient as F and a major flaw within the system. messed up our whole day.
karli rThe process is way to long ..
robert tThe clerk was very helpful and friendly
Rodney DNowhere to park truck.not enough room to park.
Terry MThe personnel was not very knowledgeable and couldn’t tell me how I could prove I turned the truck in. He chased us down and got a picture of our drivers license. It just didn’t seem very professional.
Nassey WNik & Rachelle were very helpful. They went above and beyond to ensure I was happy. I would recommend them to anyone looking to rent uhaul trucks,trailers,etc.
John BI had a great experience with this location. The staff was very helpful, polite, and professional.
Nickie MSee above comment.
Joseph SLocation great…BUT….my reserved furniture Dollie’s, hand-truck and blankets weren’t there. That cost me 4 hours on moving day…4 hours of being late the rest of the week
Marion K