Let customer know key is in back of truck not in lock box. The website said lock box.Penny H.
Customer Reviews for Clarksville Lock Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like to say that the U-Haul associate was extremely helpful. I called. Told her I needed a truck. She said we have one left and I told her I'll be there in 10 minutes. I was able to go into the U-Haul location. I was in and out in less than 5 minutes and she was helpful. I would recommend this location again.April G.
Customer did not leave a comment.Amanda L.
Customer did not leave a comment.Cindy P.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Kristin G.
There was no one there. There is not a lot of room to park a large uhaul though.Nicole L.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Sharonda D.
Customer did not leave a comment.Theotis H.
Customer did not leave a comment.Destinini M.
Customer did not leave a comment.LORETTA D.
I gave this place an overall score ofDavid L.
Customer did not leave a comment.James N.
Ensure that the equipment is mechanically checked prior to rental. The crank for the trailer leg was almost falling off and a tire on the trailer was in very bad shape and did not make it to my destination without failingANTHONY P.
Customer did not leave a comment.Johnny W.
This experience was outstanding, fast, friendly and knowledgeable service at both ends. Equipment was great.Renate V.
The lady who helped me was extremely friendly and helpfulGarrett D.
Customer did not leave a comment.William C.
Customer did not leave a comment.Barry S.
The drop off location seemed clean enough. However, the area was not very secure. There was homeless all around the area walking in and out of the secure area. I don't know if they bypassed the security or what. It was difficult for me to do a digital check in when I was distracted by the security of my family. I cannot recommend this place as a drop off.Nathaniel S.
Fix the 24 to go application. Currently pending $1,100 charge due to district reservation issue and vehicle management. Day 4 and no resolution. Affecting my military move and family reimbursementColton J.
The lock box we were suppose to drop off the lock in was locked and we were given a key that didn't work. We couldn't get an answer from uhaul reps with there being a fee if it wasn't returned. The wrong dolly was inside making the move extremely difficult Resulting in damage to my furniture and appliances.Kyle H.
Super serviceâ€¦very niceDonald S.
Customer did not leave a comment.Shanna W.
Great seeviceDAVID O.
Customer did not leave a comment.Steven M.
Dolly not there, person late could t pick upJess G.
Customer did not leave a comment.William W.
The plug in did not work! Had to stop and pick up a lighter USB insert.Shirley S.
Customer did not leave a comment.Jeannette K.
Customer was satisfied with location and pick up.Elizabeth C.
The problem I had was, I reserved a truck at one location a week in advance and the night before I was to pick the truck up I received a text, telling me my truck would be ready at 9:00 AM the next morning, when I specifically told them I would pick the truck up between 7:00 AM - 7:30AM, then I had to go to another location to get the truck. All of that just through my morning move off. I had people that was going to help me move, with that 1 1/2 hour delay, I didn't get the help I was promised, because my helpers had other things to do on that day.JOHNNIE L P.
Customer did not leave a comment.brooke W.
The only thing is when I made the reservation I asked for an appliance dolly and they didn't deliver on that. Told me to go to the one down the street that didn't have one and was rude.Emilia S.
Customer did not leave a comment.Jesse T.
The Sinclair office was very good, very professional and pleasant, My complaint is with the Murfreesboro memorial Blvd office as well as the policy of "wrong Location Return" penalties. I wanted to return to a location closer to my home (i.e. Wilma Rudolph Ave) but was told I would be charged as a One-Way vice the Two-way, then told by the Murfreesboro unit I would incur an additional penalty for wrong location. These both seemed like unreasonable charges!Paul F.
Nothing,The service was top notch.kim S.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.linda E.
Denise, at the Sinclair site is Excellent, She helped me have the smoothest move ever, You need more people like her, she is amazing.linda E.
The site manager Denise Ruble helped to make this a super easy transaction. She walked us through the whole process and was available for any questions that we had. Thanks DeniseDenise B.
Denise is the best!Benjamin H.
Customer did not leave a comment.bobby B.
Customer did not leave a comment.Bethany J.
The clerk was very friendly and personable. Great service!Chris L.
Customer did not leave a comment.Nathan K.
Truck was 4 quarts down on engine oil, oil idiot light came on before we left after loading the truck. 4 quarts low!!! Rear driver side tires were nearly bald and would not have passed a law enforcement safety check. Cab of the truck was filthy, really gross and obviously had not been cleaned. Truck assigned had 142,000 miles on it and we had a 750 mile drive over 5 states. That truck should never have been assigned to anything but local moves. Will make sure all friends, family and co-workers know not to use U-haul. Thanks for adding even more stress to an already stressful event.Ralph T.