Laurie and Ben at this location provided the best experience. We will continue to rent here.
STEPHEN B
Customer Reviews for Clarksville Lock Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Debra VIt was in a sketchy neighborhood and was not a lot of room to drop off 26'truck & dolly. Did not feel safe just leaving dolly on back of truck so had to be creative to block it in and it was 30 minutes away from our storage.
timothy lCustomer service was great!!
Duval WThe customer service rep was very nice and helpful. Very good to work with. Only downside is they didn’t have any furniture pads and this has happened at several Uhaul locations in the area. Will be using this location again!
JEFFREY MLet customer know key is in back of truck not in lock box. The website said lock box.
Penny HI like to say that the U-Haul associate was extremely helpful. I called. Told her I needed a truck. She said we have one left and I told her I'll be there in 10 minutes. I was able to go into the U-Haul location. I was in and out in less than 5 minutes and she was helpful. I would recommend this location again.
April GThere was no one there. There is not a lot of room to park a large uhaul though.
Nicole LI gave this place an overall score of
David LEnsure that the equipment is mechanically checked prior to rental. The crank for the trailer leg was almost falling off and a tire on the trailer was in very bad shape and did not make it to my destination without failing
ANTHONY PThis experience was outstanding, fast, friendly and knowledgeable service at both ends. Equipment was great.
Renate VThe lady who helped me was extremely friendly and helpful
Garrett DThe drop off location seemed clean enough. However, the area was not very secure. There was homeless all around the area walking in and out of the secure area. I don’t know if they bypassed the security or what. It was difficult for me to do a digital check in when I was distracted by the security of my family. I cannot recommend this place as a drop off.
Nathaniel SFix the 24 to go application. Currently pending $1,100 charge due to district reservation issue and vehicle management. Day 4 and no resolution. Affecting my military move and family reimbursement
Colton JThe lock box we were suppose to drop off the lock in was locked and we were given a key that didn't work. We couldn't get an answer from uhaul reps with there being a fee if it wasn't returned. The wrong dolly was inside making the move extremely difficult Resulting in damage to my furniture and appliances.
Kyle HSuper service…very nice
Donald SGreat seevice
DAVID ODolly not there, person late could t pick up
Jess GThe plug in did not work! Had to stop and pick up a lighter USB insert.
Shirley SCustomer was satisfied with location and pick up.
Elizabeth CThe problem I had was, I reserved a truck at one location a week in advance and the night before I was to pick the truck up I received a text, telling me my truck would be ready at 9:00 AM the next morning, when I specifically told them I would pick the truck up between 7:00 AM - 7:30AM, then I had to go to another location to get the truck. All of that just through my morning move off. I had people that was going to help me move, with that 1 1/2 hour delay, I didn't get the help I was promised, because my helpers had other things to do on that day.
JOHNNIE LThe only thing is when I made the reservation I asked for an appliance dolly and they didn’t deliver on that. Told me to go to the one down the street that didn’t have one and was rude.
Emilia SThe Sinclair office was very good, very professional and pleasant, My complaint is with the Murfreesboro memorial Blvd office as well as the policy of "wrong Location Return" penalties. I wanted to return to a location closer to my home (i.e. Wilma Rudolph Ave) but was told I would be charged as a One-Way vice the Two-way, then told by the Murfreesboro unit I would incur an additional penalty for wrong location. These both seemed like unreasonable charges!
Paul FNothing,The service was top notch.
kim sDenise, at the Sinclair site is Excellent, She helped me have the smoothest move ever, You need more people like her, she is amazing.
linda eThe site manager Denise Ruble helped to make this a super easy transaction. She walked us through the whole process and was available for any questions that we had. Thanks Denise
Denise BDenise is the best!
Benjamin HThe clerk was very friendly and personable. Great service!
Chris LTruck was 4 quarts down on engine oil, oil idiot light came on before we left after loading the truck. 4 quarts low!!! Rear driver side tires were nearly bald and would not have passed a law enforcement safety check. Cab of the truck was filthy, really gross and obviously had not been cleaned. Truck assigned had 142,000 miles on it and we had a 750 mile drive over 5 states. That truck should never have been assigned to anything but local moves. Will make sure all friends, family and co-workers know not to use U-haul. Thanks for adding even more stress to an already stressful event.
Ralph T