Exceptional service. Will use again.
AYASHA H
Customer Reviews for Classic Game Rooms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner of location was extremely accommodating and professional. I’d rent from this location on the future.
Nikki THaving a sign to announce the name of the store would be helpful. Otherwise this was an awesome experience!
GWENDOLYN JCustomer service representative Reagan lacked the knowledge of trailer connectors and how to center a trailer hitch with a king pin connector. She cancelled the contract for no other reason except her lack of knowledge. Instead of asking a different CSR to show her how to properly connect the trailer she cancelled the contract. This decision cost me $1200.00 in lost revenue due to the reason I needed a trailer. I have a long history with UHaul but this was the first negative experience I have had one that cost mea lot of money
BRYANT MStaff is awesome!
William LLet it remain the way it is
RONALD LJosh did a great job of getting us squared away during pickup and drop off
William LI've had a great experience both times I rented from this location. Awesome customer service!
ERICA LJosh was super helpful! Great service!
WILLIAM LKeep up the great service.
STANLEY WThe truck leaked transmission fluid all over my driveway, which I had to buy chemicals & materials to clean.
Jaye FYour good...
CHARLENE GTire pressure was low.
BOYD GEverything was great as usual! Josh makes it extremely easy and fast to lease a truck!
James BThe inside if the cab was muddy.I picked it up with a half tank and returned it with a half hank and was charged over $9 for a fuel surcharge Must be a new way to uncharge customers.
JOHN RKeep the mechanical parts greased... The latches and hitches were a little rusted... making it a little hard to tighten...
JAMES WNo personal were at this location.
Larry CThe agent on duty is always very helpful and knowledge of what he's doing thank you.
JAMES WNo improvements necessary. This was the easiest rental I have ever experienced.
Linda DThe customer service at this location is impeccable. They ask all the questions one wouldn't know to ask and explain in detail what choosing an option would do. Especially about insurance.
THOMAS KNo personnel
NICOLE GVery professional and truck was great.
TRACEE FThe Guy running it looked like he'd rather be anywhere but there, he was gruff and cut me off several times as I was talking. Also, the tank was not as full as he indicated on the paperwork and the truck's interior was dirty. the location is just too convenient.
Ryan MThey went and above to make sure all was good during the reservation, when I picked it up, and when I returned the trailer. Will definitely use them again in the future.
Michael DPerfect and professional. Had me on my way in 5 minutes.
Gene LEcc
Robert RDon't know.
STANLEY HTook less then 5 minutes too check in and return. Perfect.
Thomas AJosh is a pleasure to do business with
Marcus WPoòr
D'Andrea MNothing
Crystal OVery helpful and easy process.
William SEasy location to get to. I will say it’s the first time I have ever known that UHaul charges by your location dropping off. Prices ranged between $700-$1300 all within a 40 minute drop off range. I will definitely research all drop of locations next time. I wasn’t towing a car this time so my whole trip was a little inconvenient for what I had originally booked. Other than that the truck was great!!
DIANA HThe travel dolly was damaged. A better inspection of the equipment would help. When the broken tail light was pointed out the person just tie wrapped the wires to the fender. These eventually broke the wires and the tail light did not work any more. Had to eventually call Road side assistance because the left wheel was bent and caused the dolly to shake extremely when approaching 50 mph.
Charles NThe customer service at that store location. is absolutely excellent.
Michael CVery efficient.
Stacey GFast. Easy.
JAMES NThe first tow dolly they tried to give us had a flat. The second tow dolly seemed fine but we had a blow out on the right tire which destroyed the fender and lights on the trailer and did damage to my car. Also, the ratchets are rusted and worn out and barely work as they should. The tire that blew out appeared to be a recap because of the way the tread ripped off and blew the tire. U-Haul needs to better maintain their equipment. I will never be using U-Haul again and I’ve been a customer for roughly 20 years now.
Matthew YGreat guys to deal with
patrick bGreat experience, great customer experience.
Dorothy Fyou guys were friendly and cool keep that positive energy up.
BenIto DAlways nice to deal with.
patrick b