Customer Reviews for Classic Tire
(U-Haul Neighborhood Dealer)

31 reviews

1601 State St   East Saint Louis, IL 62205

(618) 215-6501

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 215-6501

1601 State St
East Saint Louis, IL 62205

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

brenda R. 
Rating:
5.0

Customer did not leave a comment.

TERRION W. 
Rating:
1.0

Real unprofessional

Tamerashay L. 
Rating:
1.0

Terrible Experience. $14 additional 'Safe Move' charge I was not told about. Returning truck after hours required downloading an app that took forever to make work. I Had to take & upload pictures of everything. Location is like a demilitarized zone; did not feel safe. I called the following morning to confirm that the return was ok. Telephone line is now disconnected. Did they go out of business overnight? I have no receipt for the trucks return.

Tom S. 
Rating:
1.0

This is not a uhaul location so don't expect good customer service and don't rent any equipment from here.

Manuel F. 
Rating:
1.0

Absolutely terrible! The person working did put out his blunt while checking me in, while blowing smoke in my face.He just handed the phone to me to give my credit card to another person, who had loud music playing the entire conversation. I already booked this online with my credit card info by the way. My credit card had fraudulent charges the next day and I had to cancel it. coincidence? I think not. I ordered 6 packing blankets and 1 dolly and was given two blankets in poor shape that I couldn't even use.. I returned the truck and was charged for two dollys and 12 blankets and two extra days. Unbelievable! Luckily, it did not go through because I had to cancel my card, it was shut off with was a huge hassle for me. I went back and forth with customer service and spoke with the local regional Manager Bryon several times who was very helpful and did what he could but I was still charged way too much. They tried to charge me $367 for two days and he got it down to around $215. The entire experience was a nightmare to be honest and I will certainly not be using Uhaul at any location in the future unless you can make it right… I work for a Production company that rents trucks on a weekly basis and spends thousands of dollars and to be honest I will just pay more for Penske or another brand unless you can make this right. I will let all my friends who who handle booking trucks as well about Uhaul unless you can change my opinion. I paid more than $200 for a two day rental with very limited mileage and many headaches to follow. More than disappointed customer, Pete

Peter M. 
Rating:
5.0

Customer did not leave a comment.

donovan D. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
1.0

Customer did not leave a comment.

Portia B. 
Rating:
5.0

It was hard for me to access the after hours app your supposed to use for drop offs

Marcus W. 
Rating:
5.0

Service was excellent very professional.

queen W. 
Rating:
1.0

Move your business to another location

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
2.0

Make sure rental has sufficient gas, the keys are easily accessible, and an office to conduct business in that is used during business transactions.

kila R. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
1.0

Called to rent a truck after a major accident we had..we took a Lyft to address..there were no Uhauls there..the lady came 30min later..she had no professional manners..she didnt have the truck..we waited even longer and then she had no urgency to take care of us...the place was a shack in a seedy neighborhood..do not rent from this place..

susan K. 
Rating:
3.0

Customer did not leave a comment.

vena W. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
1.0

The Lady charged me for two days when I told her I wanted rent for one whole day. The defrost did not work had to get out and keep wiping the Windows off by hand.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Kirk C. 
Rating:
4.0

Customer did not leave a comment.

ella W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
3.0

They were late getting there and it need to cleaned in the cab.

Stephanie B. 
Rating:
4.0

No one was on site

ANGELA I. 
Rating:
5.0

Great service. Will be renting again soon

Manfrecia M. 
Rating:
2.0

The person who handles Uhaul rentals was not there at my scheduled pick-up time. I requested 2 dollies, they had no dollies.

Jay F. 
Rating:
5.0

Customer did not leave a comment.

roberta M. 
Rating:
1.0

First I had to chase them down to give it back tothem the lady Wanda was never there then charged me a $30 late fee and I rented it on a Saturday and they are closed on Sunday. She also was discussing a private matter to a tenant on the phone in front of me very unproffessional and would never come back or recommend to anyone EVER.......

SAKENNA P. 
Rating:
1.0

I was scheduled to pick up the uhaul at 5:45pm . Classic tired say they close at 5pm.. I called the toll free number and they said in their system the company close at 6.. I was just stuck there ... They are not ever there. It took me four days to receive my deposit back... They mixed my information up with someone else's . The lady who checked me in was very rude and disrespectful ... She stated that a uhaul doesn't mean anything to her business... She really can care less about the uhaul .. This was the worst customer service I've ever experienced!

Lashawn H. 
Rating:
1.0

Shut this location down so nobody else has to endure being treated like a bum on the street instead of paying customers. When I returned the truck the woman I had to talk to wasn't there and nobody else could process my paper work and check the truck in. It was rediculous

MELISSA A. 
Rating:
1.0

First thing they didn't open on time the place didn't look as if. it ever open looked abandon

WINSTON S. 
No reviews have been submitted for this location.

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