Honestly, I rate the whole experience “excellent”. The gentleman who handle the transaction was friendly, yet professional. It was seamless and easy to rent a truck from UHaul!!
RENEE H
Customer Reviews for Claypool Hill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not to one that dropped trailer off, so can’t answer questions accurately.
TIMOTHY PHad the trailer waiting and friendly. A++
JOSHUA DNot happy they charged me a fuel fee when i put more fuel in it than it had before i got it tho. I did the math n have the receipts but no one called me back when i called customer service.
SAVANNAH RUp front pricing was told $54 ended up costing $138 (reservation was thru u haul not local representative)
ANGELA FNo comments. Easy-going and helpful. Equipment was great and well-maintained.
Andre BI had no interaction with the personnel. It was self service and drop my contract in the box.
George DI was rented out a truck that had a brake booster, and left us stranded for over 3 hrs for a mechanic to come and access the issue. You can't ever ahold of this branch for anything. Worst experience I have ever had with uhaul!
Amanda HMy whole reservation was messed up by Frazier Tire. They did not honor the uhaul guarantee. They called me after hours to notify me that they didn't have my 20' truck. I had to go to a different location and HAD to get a 26' truck $50.00 should have been applied to my total for NOT upholding the reservation.
CRISTEN JBest experience at this location!!!!
Jamey RNot the locations fault the process was horrendous
Carmen RThe customer service was wonderful! I give him 5 stars all around! And the truck was perfect! Thank y’all!
Sabrina MThe customer service was great, the truck was very clean and well maintained. Very easy, organized and helpful transaction. Highly recommend!
maria mThis was a drop off. Nobody was in the office. Followed the simple instructions to drop truck off. No issues doing so. I chose Not Applicable for the question if the personnel was helpful bc I did not deal with any personal. Nobody was there .. but it keeps saying I have to choose an option for it. Why give the Not Applicable option if you can’t use it?
Jennifer HDolly wasn’t there nobody was in the office to get one and truck had low air in the tires.
Jeremy GVery good service. Fast and professional.
James CVery friendly and accommodating.
Robert GEverything was good
Wesley PTreated me great. Would highly recommend.
DOUGLAS CGreat customer service and will use again if the need for a temporary box truck is needed. Thank you for your service to the community.
Smtih EVery simple and easy drop off location. Truck inspection was done after I left the location, so I was not there to verify correct information was logged, but I did receive an email receipt later in the day that verified all the proper information about my return.
Jarrod PThe uhaul website kept freezing up
JOHN GThank you all for a wonderful experience.
HEATHER RI really don't know. The staff was very friendly and very professional.
Dana T