The girl knew her job well and helped with what I needed. Thank you.
CHARLES A
Customer Reviews for Cleaning & More Cullman
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice
Timothy HSuper fast and easy drop iff. Friendly staff.
Beth EWhen I placed the original rental, I had chosen another location. I then received an email changing my location to Heritage Storage, and then received another email changing me to Welcome Storage Rentals. Not sure why all this movement was happening. When we got to the Welcome storage, we couldn't get keys out of the box. WE called the number at the lot and got a wonderful young lady who tried to help, and she is the one who sent us to Cleaning and More because we couldn't access the keys. She stayed on the line until we got to the new location and everything was updated in the system. I wish I could remember her name - she deserves recognition. We were stressed so it just didn't register. All that said, we got the uhaul and we had to pass the original location request and there sat the truck we asked for! All that said, to say....don't flip flop people around.
Robert DExcellent friendly service
Mark AEverything was good and as I expected.
William DNothing. Everything was great!!
Margaret HPickup and drop off were simple, quick, and efficient. Staff was friendly and there is plenty of room to maneuver your vehicle and the rental trailer. Minimal backing skills needed.
Brad LMs. Bailey was super nice and helpful when we picked up the truck at Cleaning and More in Cullman, Alabama. The truck drove great and was super clean. The slide out ramps was a +PLUS+ and were very handy in loading.
Pamela MThe lady at the center was great. Wasn't happy they didn't have the dolly I requested. Also took over 3 hours for the system to work so I could take the trailer. Definitely won't be using Uhaul again.
Nathanial RThe cleaning and More location that I rented the U-Haul from was professional and an enjoyable experience. Thank you.
John BThe cab of the uhaul was filthy. We cleaned it ourselves. There rear was also dirty and there was damage to the rear fender of the truck which needs to be repaired correctly before the truck should be rented again.
GARY BI had paid extra fora set of hand trucks, moving blankets, and a furniture mover and did not receive anything in the truck which made moving more difficult but the u-haul truck itself was in great condition and the overall process was very user friendly.
Carol HGreat job
david gGreat customer service and support
GURSHEEL DYour app does not work properly. It’s frustrating when your web site requires me to use the app and then the app doesn’t work.
Gerald LI dropped the truck off on a Sunday afternoon. The place was very clean and inviting...
Peter HSuper friendly and had everything ready to go so it was a 5 minute stop both times.
Shane BI would somehow try to keep motorcycle trailers on the lot . I know it can't be guaranteed, but with the amount of riders in the area especially locals that depend on this service, i think I could benefit the site more.
Oscar SGreat job
JOSEPH KThis is my Go to location any time I need to rent a van or a truck for moving. Every time they are helpful, knowledgeable and helpful. Their trucks are always clean and well maintained. They are just great folks to work with when you need to move or move things.
MARLA BAssociate always friendly and knows what she is doing.
Ava WThey didn’t put the things I rented into the truck like the blankets and the appliance handtrucks when I rented it. I paid and my son picked the truck up. So he didn’t know the things we rented were not in the truck until we got to the home to start loading. I had to get my 73 year mother to go back to the rental facility to pick the things up. There was a man working there at the time that told her to go get them. She told him she couldn’t pick them up. He didn’t even acknowledge her again and was rude. A customer at the location noticed what was happening and he put the heavy handtrucks into her vehicle for her. She was so upset she didn’t even think about the blankets. They should have know they weren’t given to us as well. So I didn’t even get the blankets but got charged for them. When I returned the vehicle at 2:30 in the afternoon they were closed because of illness and I couldn’t even speak to anyone. I left a voicemail with the complaint but haven’t received a call yet and it’s been three days. The man there was the most unprofessional person in my opinion. What needs to be changed? Make sure you have a checklist of what is supposed to be inside the truck that was rented. The employee and the rental person look through the list and each item is checked off. My first complaint is they didn’t get my stuff I rented into the truck so I had to send someone to go pick the stuff up later. Mostly my real problem and complaint is about expecting my elderly mother to pick those heavy appliance handtrucks up to put in her vehicle then allowing a customer to put them in the vehicle for her. If they had put what I rented into the truck in the beginning I would not have had to make this review.
Wendy PU-Haul makes it difficult to return trucks and trailers because you do not list all your facilities. Every time I rent the return locations U-Haul lists are never closest to my destination.
Ron PTrailer was full of drywall debris including nails and screws. It was brought there by a U Haul Manager. Location owner was extremely helpful and cleaned out the trailer.
ROBERT Ncontinue same
HOBERT SIt was difficult to return the van using my phone because the location wouldn’t pick up.
Amy MPleased with this rental . Thanks
Robert CVery helpful and friendly
Kenneth BBridgette was very easy to work with and gave us terrific customer service while picking up our rental.
Sarah KGreat service! Thank-you.
Robert RVery nice people to do business with. Very courteous and professional. Very friendly people. The truck was excellent. I own a business here in Cullman, and will use them on a regular basis.
SPENCER PThis location was amazing! Recommen 10/10
Jonathan AMy only complaint is that the online equipment return process would not allow me to share my location, so I couldn’t take pictures and complete the return on my phone.
GREGORY LIt was a great experience and Lisa was easy to work with and handled my rental with excellence.
JAMES CAll good. No complaints
Mary GThe gas gauge was below 1/2 tank.
Leon MI found the entire process easy and efficient.
Catherine SN/A. My second experience with this location. Its fast, profesional and I feel like a great representative of UHAUL
Jeffrey W