Everything was excellent, No complaints! Easy pickup, everything explained
ROWLAND P
Customer Reviews for Clear Choice Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is as close to perfect. Other location should strive to be like this one
Jason RWhen I arrived at the location, I was not sure where to pull in with the trailer. A worker met me and directed me where to park. He then unhooked the trailer, and pushed it into a spot. I did not have to do any of it. They were quick, helpful and friendly. I'd highly recommend this location!
David HThe app didn't work for photos ...had to login website.
Jeremiah BThis rental was very efficient and the customer service agent at Clear Choice Glass was so helpful and informative. Not all of my U-Haul experiences have been as uniformly excellent. If I need a rental truck in the future this is where I'll come!
Travis SNothing
robert hVery pleasant to work with only wish you had 2 hour options as well.
Christopher SLots of space to park
Lawrence AReplace wiper blades and wash off ramp after use.
Ron ACustomer-friendly location
Srikanthan AThe staff was very helpful.
Angela CWhen I arrived at 7 am, the keys were not in the correct key box. After calling, it was discovered they were in a different key box. Once I finally got into the truck, the 2 dollies and the furniture pads I paid for were not in the truck. I had to call customer service again, as the place of business was not open yet. I was transferred 4 times, and each time really no one had a solution. This took so long that the place of business finally opened and the employee basically stated they didn’t prep the truck. The truck’s gas was also on empty, so I had to stop immediately for gas. This delayed my start time for moving by at least 2 hours. Overall, it was a very disappointing experience. The customer service people I spoke to never really provided any apology (until the last person I spoke to). Everyone seemed annoyed that I had this issue.
Andrew PExcellent service! Gentlemen was kind and informative ~ I’d rent here again : )
Lisa CMake sure and keep Charlie as an employee. He is an asset to the company!
jennifer rVery friendly and helpful.
Scott TCharlie was great. Thank you!
Pamela JTruck was poorly maintained. AC didn’t work, steering made loud banging noise that you could feel through the steering wheel while driving, and there was an access panel in the floor of the box, right at the top of the ramp, that broke when I stepped on it causing my foot to go partially through the floor. The pictures of the vehicle that they used for identification/condition before taking the truck off the lot were years old and didn’t accurately represent the current condition of the vehicle. I’ve used this location without issue in the past, but will not be using it in the future due to the numerous issues with my recent rental.
Jeremy LCan’t see anything I would change
robert wYou need to have better U-Haul signs at this location that are more visible from the road.
Donnie GEverything happened as perfectly as it could have.
Michael BWasn’t notified that I couldn’t pick up after hours , have to wait til counter opens
Jeffrey GThe tire straps were badly frayed and unsafe/unusable. It appeared as though this was from people driving with the straps unsecured. The ends were severly degraded and frayed and need to be replaced. This trailer is unsafe.
Benjamin AMaking sure you understand changing drop off location especially when a 26 foot truck and trailer. Did not know you could do that? 2nd lady I spoke with to allow to use original location when I was already there was awesome, first lady was no help. After a crazy long day she made me from crying!!
William BGreat experience!! Thank you Corey Malcolm
Corey MNothing
Leopoldo CVery easy for drop off
Pamela Lvery pleasant experience!
Rick SMy overall experience with this location was very positive. Charlie was very kind and patient with accomadating my needs and schedule changes. Thanks!
Laura FArrived on Saturday to pick up my reserved vehicle and there was no one present to address a rental that day. An employee of the auto glass company had to call someone on vacation in Mertle Beach to assist with issuance of the vehicle. Vehicle had number previously marked damage and I was unable to upload photos at time of rental. Inside the vehicles lighting switch is not secured to the dash board.
RODNEY MIt was a bit confusing dropping off, but the owner came out to apolgize that the building is new and the drop box is not installed yet. That would really help to get that installed. Otherwise, truck was perfect for last minute need. I had called ahead to inquire and they had the truck up front and ready to go when I arrived a short time later. If need again, this is the location I will use and refer others to.
diane cI didn't know about the $20 after hours fee. That wasn't made clear to me and disappointing.
Timothy PMy experience from start to finish were professional and well done
Lindsey KI dropped off a full 24-hour ahead of time. The place was already closed. But a lady named Dessii Mcalear, from UHAUL Sales or UHAUL Online Customer Service - helped me with the online return process which I have never done it before. I felt much better after talking with her - as I was having concern that the trailer might gotten stolen and I'll be blamed for it. Anyway, I recommend Dessii to anyone.
Issac LOver 30 plus years of driving trucks this was absolutely the worst riding truck I have ever driven !!! And I got. No credit for the extra fuel I had put in the truck ....it only had 1/4 tank of fuel when it was picked-up. It had a 1/2 tank when we dropped it off
Sam RI'm not sure where the error occurred, but either the mileage odometer wasn't accurate on pickup or my move mileage was estimated wrong. Other than that the service was good.
Consuelo VAmazing drop off location and process of returning truck was great.
Eugene CThe owner should stop chastising the employee in front of customers for a minor little incident! He also could not acknowledged that I was there as a customer as too busy chastising his employee!
JOHN DDifficult to self check online. Signed up at local U-Haul store but truck size not available.
Gregory GGreat place to do business
KEITH JEverything was good, except for the confusion over when the equipment return times. Unfortunately this happened twice! Other than that it was great!
CHRIS KI was charged for extra 18 miles. When I reported immediately, I was told that I will get the refund for 18 miles. But I didn’t get. When I followed up after 10 days, The lady on phone told that’s not possible. When I told, I had taken photo for reference when I dropped off, I was told that I could have taken prior drop off. Seriously… I was asked to contact another person… he didn’t even pick my phone and didn’t respond to my voicemail…. It would have been genuine if they had returned the extra money they charged by mistake…. I won’t recommend this congressional road branch and will not rent again
Hameem MThe truck and location were perfectly fine and very clean, etc... The location was very helpful actually. I would rent from this location again in a hearbeat. I do want to note, however, that picking up with the "online experience" was pretty frustrating, as was returning with the same method. The website kept shutting down or timing out or something and I had to re-enter all my information multiple times, leading to frustration and the whole process taking much longer than necessary. I like the idea of it, and it's not that it was hard. It was just so glitchy and took so much extra time.
Cheryl DDropped off on Sunday and Kim was helpful and friendly. Made the drop off easy and pain free!
Todd BDon and Kim at Clear Choice were both great! I forgot my wallet in the truck and reached out to Don who made sure it was recovered and held safe for me until I returned. Both were helpful and with a positive attitude!
Todd BCustomer service was a Pain. Returning the truck was a pain, and took longer than it should. Next move I will use a different company.
Carrie HGot overcharged after my truck size wasn't available. Tried to tell me I didn't have as many miles as it said I did online.
Riley CActually get me the same size truck that I actually ordered.
John AThis location gave us the wrong keys and location to truck. They didn’t walk us to truck nor inspect it.
Lyla MDrop off was great.
Brian MOf course the drop off location was closed on a Saturday afternoon so had to place keys in lockbox. Next day received a charge of $29 for fuel. I put in $52 before dropping off and the tank was above 1/2 full, exactly where it was at pickup. They claimed it was below 1/2 full and thus the charge. This was completely fabricated and a false charge. Sent u-haul an email and have yet to receive a response.
Jeff Dthe 24/7 process is god awful. It took longer then just going inside and working with an associate.
Nabeal AThis location Refused to help me or walk me through Unloading my vehicle from The Auto transport and was very rude. Sat outside for 2 hrs on the phone with Uhaul and literally getting completely under the transport to figure this out …
Zyy WLady responsible for signing out the truck was not adequately trained and it took much longer than it should have. I was grateful for the upgrade.
John QYour location is great. Uhauls price for the one way rental was way overpriced.
Jerry B