We actually dropped off after hours but everything looked neat and clean. I called the customer service line and the representative was so helpful. Thank you!
RODNEY W
Customer Reviews for ClearHome Storage Pensacola
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one there at drop off. Can’t rate them
RANDALL KThis was not the location or time I reserved. They didn't not have the accessories, like dolly, blankets, or anything else. They guy was not comfortable with big trucks. Overall, should not be a uhaul dealer.
Bryan STO BUSY WIYH STORAGE. NEEDS 2ND PERSON
GERALD MGreat experience need signs at location hard to find this u-haul
CHARLES BVery supportive and engaged staff. Assisted in equipment receipt and providing information.
ROBERT SWe had excellent customer service. If we ever get a U-Haul again, we will be coming back. That man deserves a raise.
Rebekah PEquipment should be maintained in all aspects upon arrival and departure of any uhaul equipment. Don't make the customer wait for issues that should've been evaluated beforehand. Don't inconvenience the customer, you-uhaul depend on customers for your livelihood. The customer has enough stress preparing for a move and don't need any extra undue complications.
Brenda TGreat job
Jeremy HIt wasn't the location that was an issue. The staff was great and the equipment did what it needed to. I have issues with all the surprise charges with u-haul. They all stack together then they charge you the total price separately from those individual charges. I would recommend the location to a friend but unfortunately I wouldn't recommend u-haul.
Aliya GTruck was easy to find and after hours mobile pick up was not hard. But the additional equipment I rented to go with the truck was not present at pick up. I wouldn't rent from this location after hours again.
Casey AInternet was weak and I had great difficulty in picking vehicle up Had to use neighbors phone with 5g service
Jerry HIt was after hours and there were not anyone available to assist.
Jonathan HDrop off on side of road is a bit awkward when traffic is coming from both ways.
Lisa FNothing
Frank MGot there during a lunch break but got lucky she returned. She was very helpful but wasn’t able to “unload” the trailer. Luckily she had a trailer Jack because the trailer was to heavy to lift. All in all it all worked out.
John S