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JAMES B
Customer Reviews for Clearwater Pool & Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep being friendly and helpful
William KVery satisfied and very good nice people at counter.
ROSBEL RVery good service. They took very good care of us
STEPHEN CGreat people. Very helpful. I would use them again.
ERVIN TApp issues
lucas sThe online process made it easy. I just checked in online. Went inside, picked up my keys and headed out. Used the drop box when I returned it cause the place closed at 430. Quick and easy overall
Juan LVery helpful
DENNIS GThe interior of the trailer was oily and greasy. I was on a schedule and could not degrease it before use. It stained many of my items.
STEVEN SKeep up great service
JUANITO SGreat service 👏 👍
BOBBY SGood service keep up.great job
Mark BFriendly and responsive staff
EDITH GWe understand there is oversight at times being this U-Haul was closed all week after New Years . The truck was very dirty on the exterior and we had to clean the interior with wash cloths and Lysol spray cleaner for access. The captain's seats were comfortable though and the personnel were very helpful. We also had a full tank of fuel - and Corporate gave us a credit for bringing a trailer back to Baytown. We thank you !!
ISRAEL FNothiny
GEORGE RGreatest customer service ever !
JAY MVehicle may need an alignment.
Paul WEverything went smoothly.
LOUIS ALady in the office was rude. Had to check out truck myself for oil and coolant truck drove bad on the road .
BILLY FNo large rock in the pickup area
JOEL SThis location was unatended and we weren't notified of this. we were told to use the app which did not function properly. even with location on, it would not confirm my location. this wastwed much time and we were not credited with our return time until 5 hourd after our actual drop off. More information would be helpful and an app that works would be good.
STEPHEN PDid not realize that I would get charged a $20 convenience fee for dropping off without utilizing UHaul's app. Couldn't get the app to download so I gave up. I did drop off after hours so that is why i put the personnel helpful as no because is should be N/A.
DAN PQuick fast service for pick-up
Thomas LFor some reason I had a lot of the issues with the return app and it took a long time. So my comment would be to try and improve the app or return process……..just acted very glitchy especially during the photo portion
CHAD MNo personnel on location.
PEGGY FHelpful with straightening out the extra questionable charges once we returned the trailer, but were no help in disconnecting the trailer for us. Husband has had a stroke and is limited physically.
Rosanne SThere was one girl who was very helpful with me. Her name I believe was Trish I could be wrong, but while she was trying to help me, the other people in the establishment were upset with her for helping me and continue to act like I was not even there and telling her that they needed to direct me straight to the website, even though, it wasn’t letting me do the things on my phone that I needed to do to check in my truck very rude like it was an inconvenience for them and if it was, I’m sorry, but I was doing what I needed to do
PANDRA MThe service was great!
MARY DThey were friendly.
David JMy appointment with Uhaul said that they opened at 10 am, but no one was there for 5 minutes and it took an additional 15 minutes to get the truck since no one had checked it in and checked its condition.
Rebecca CThis location always charges me a $25 cleanup fee. The truck was not dirty. We even turned it in a day early. It’s a bullshit charge for them to make money. I used to rep and uhauls. I understand the system. They are ripping people off at this location.
Brandon SReservation #80147312 was charged for 2 extra days. I called Uhaul to resolve this situation, and while as a company this helps my trust with you. I will not say the same for Clearwater Pool & Spa who purposely charged for the purpose of "just charging extra". Please note, I have time stamps showing the time that I took the picture of the end miles (taken a day before it was due) are the same as the one on my closing contract.
Eduardo MEverything perfect
Merrick CEveryone at U Haul has been very helpful, thank you very much.
Beth ATruck was unstable while driving (by a professional truck driver). It drove as if the tires were square, the transmission was sluggish. Would have returned it for another if we were not already behind schedule. Worst rental truck he’s ever driven.
Jacqueline OSales person was very kind and knowledgeable. She helped me find the best return location to ensure I didn't go over miles.
Kelly OI have recommended this location because the employees are always helpful and freindly and the location is nice.
Michelle EMake sure equipment is in the truck.
glenn mEasy n very helpful . Grateful for great customer service.
cynthia rI placed my reservation online and entered my payment information. When my son picked up the truck, they made him pay for the rental instead of the information I had already put in for payment. I am not happy about this at all and will be calling them tomorrow.
Donna JEverything was just fine as they were. Thanks for the last minute rental.
LORENZO CThe location was easy to find and the customer service was friendly.
Melana SActually put the equipment rented in the van
Samantha WI'm a single father, work alot and rented uhaul for two days . Myself and my young moves out a 4 bedroom house by ourselves. So I had to keep calling to extend the rental. Becky from that store called me and threatened to call the police department that I stole the uhaul, she was yelling and screaming on the phone. I had already spoken to Taylor earlier about an extra day, I have been telling everyone in my town to stay away from that uhaul rental store
vince mOnly the Wi-Fi check in needs to be fixed.
SHARON DAmazing customer service.
Crystal KThey were closed when I got there
Michael SThis U-Haul place looked like a proper business and we would use this place again. There was a great place to park the truck. The drop box location for the keys was easily seen and easy to use.
Carrol HGood friendly customer service…
Marcus J