I rented the truck for a few hours Saturday and returned an hour early. I inspected the truck before and after. No damages. I cleaned out the inside before returning. They left me messages on the following Tuesday stating I had never returned the truck and violated the contract (I brought the keys in and turned them into an employee). I called back and they had confirmed the truck was turned in. A couple hours later they send me an invoice for an additional $100 stating there is a scratch above one of the handles. I checked and know there was no damage when I returned it, and two I bought their insurance anyway. Perhaps it was scratched when they didn’t know they had it for three days? Anyway. Wouldn’t recommend, save yourself the stress.
KAYLA M
Customer Reviews for Clemco Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Initially I was turned away from the U-Haul drop off location closest to my location (8525 Oso Blanca Rd) as they “don’t accept one -way rental trucks”-even though EVERY TRUCK in front of me had out of state license plates!!! So they diverted me to the Farm Rd office which I had purposely NOT chosen due to the inconvenience of its location!!! U-Haul took my $2000 to rent the truck, but then chose to inconvenience me at drop off???? Next time I will do after hours drop off and leave the key in a box for my sanity and convenience! RIDICULOUS!!!!
HEATHER TTrucks need cruse control, upgrade the fleet. USB plugs did not work
LEE HThe store was closed. It was a Sunday evening drop iff
DANIEL RNothing. Excellent experience, no problems.
KIMBERLY KNone at this time. Everything is great.
PAMELA JAll was great. Very helpful and courteous person at counter. Very convenient return location.
Eric APaperwork and Photos are way too much. You need to simplify the rental process. It took half an hour from start to finish, even with a reservation. Far too complicated
Cheryl SEverything exceeded my expectations! Thank you!
CYNTHIA C2 of 3 people were knowledgeable. The 3rd seemed to be young and in training. They all had great attitudes! It was really nice to have a pickup/dropoff location near my home. Loved the Transit van.
PAUL D